TO threaten Prudential with the papers if they don't get a bloody grip and stop lying to me and stol withholding MY money

[saltire]

I am going to the papers, I have had fecking well enough now.

Scaryteacher thanks for that number if "Andrew" doesn't calle me back before 4pm like he said he would, then I'll call it. Is it s London number?
Lets hope when you try to get your money from the Pru, they will be easier to deal with

update I finally got through to someone in the UK, after telling them that if they didn't let me speak to someone i would report them to the police for stealing my money.

I told him the whole story - again. He looked and said all the froms were filled in and everything seemed ok. I asked for it to checked again as, knowing now how Prudential work, they would decide there was an error on the forms but wouldn't tell me until I called them up again. He said he would get someone from teh Endowment team to call me back in the morning, Guess what? They didn't.
So yet again I ahd to call them, via India, go through the whole storya gain with Samjit, before finally getting put through to someone in the Uk. I told her the endowment team hadn't called me and she said there was no reason for them to, they wouldn't do so unless there was a problemw ith the forms and they would write to me (that would be a first wouldn't it) and explain it to me. I'm not accepting that and told her I would like someone to call me and tlak me through the froms.
Also they haven't replied to my email from Monday yet!

Oh and I finally got a UK phone number

05511459537 make a note of it all you Pru policy holders

Are they going to pay you interest on the money owed seen as it is taking so long?

omg i can't believe you are STILl dealing with this shit

This is utterly outrageous. Has the FO given you any timelines for them sorting this out?

It might be worth trying This It's the Guardian's consumer affairs troubleshooter woman. She's very good. The e-mail contact address is on the top left.

Latest update I can tell you are all riveted

I got a call today from someone at the prudentials office in Stirling, from tehir complaints team, investigating my complaint with the FO.
According to her the disclaimer letter, which TSB claimed they sent out on Monday hasn't arrived at their offices yet, but as soon as it does she is going to arrange a electronic transfer into our account of the full amount. I am speaking to her again on Monday to tell her I would like compenstaion for the phone calls and stress.
I am waiting now with baited breath for Monday when they open to see if the eltter has arrived from TSB. Am actually tring to call TSB to ask them to fax a copy through, but they are still busy, obviously loads of people wanting to know about the inerest rate cut

This is shocking. I do hope that you continue with your FO claim. No wonder we're all in credit crunch if this is the way financial institutions behave.

Wow. What a nightmare. I need a glass of wine after reading it.

llareggub - I did actually ask them at one point if they were in financial difficulties and that's why they weren't paying up

Bloody well have had enough now.

lloyds assured me on £rd November that they ahd poposted the form off, and assured me on Saturday that they would fax a copy off since the posted on hasn't turned up (neither apprently has the form they allegedly sent off on the 20th october)
So today, prudentail Custoemr Co9mplaints services ring to me say it hasn't tunred 8up* and can I ring them again. I am starting a complaint aginst them now with the FO for all the feckin money I have spent on my phone bill

£rd it should be 3rd obv

I had probs with the Pru. They gave me duff info 3 times including once from the manager! It put me in a bit of an awkward situation. I complained to the FSA and got some compensation. Good luck with your complaint. The FSA dealt with it very quickly I might add.

of course I mean the ombudsmen

Well Lloyds are telling me now that they did fax the form off, sosomeone is lying. I am in the process of telling Lloyds that if the Pru complaints department don't have the faxed copy by 9.30am tomorrow then I am starting proceeding agianst them with the Ombudsman as well

Now I find out that lloyds are lying too. They haven't sent off a letter of disclaimer as they have thrice told me, but have in fact re-sent a copy of the letter asking for the money to be paid to them

Saltire - deep breaths dear! Not worth getting cross - worth getting even though.

The FO takes for ever because they have a backlog - I'm only giving you fair warning.

What might work is give both parties a list of your required outcomes as a proposal i.e.

(1) By X date, the money to be transferred into this account and XX at Lloyds to telephone me to confirm this has been done and send follow up confirmation by recorded delivery next day.
(2)A list of all and any required documents be made into authenticated copies by Lloyds (this just means a member of staff checks them against the originals and countersigns to say they have and they check your ID too). (3) All and any documents to be signed by yourself to be presented to you at a visit to your local branch of Lloyds (well they will be a trusted party and you don't want to schlepp to a Pru office - should you even find one nearby) and then be forwarded by secured courier to the correct dept to allow the transfer to proceed.
(4) A good will gesture for your phone bill and time and trouble is expected of £X (make it a reasonable amount) plus any monies lost through repayments.

If you can give them a reasonable offer to resolve it and they don't bite your hand off to meet it, the FSO will make them suffer quite a lot IME.

As I said on my other thread, I took on Lloyds and won (they paid for my WII and DDs birthday too!) But you have to play their game which is to be completely cold and emotionless and just keep stating what you expect to happen.

Just a brief note, my complaint was met with a goodwill geture from the Pru of £100 and I knew that was not enough. The FO awarded me £1,000 but like I said, the info they provided was wrong so slightly different.

Well it's maninly the hassle of having to phone Prudential and being on the phone for up to 20 minute tlaking to idiots in India, the hassle of then ahving to ring TSB and being on hold for up to 40 minutes before being able to talk to someone and the calls taking up to an hour, the hassle of then ahving to ring back the Pru back again, then the hassle of not being able to sleep and getting headaches becasue of the worrying. The hassle that Prudential have never once contacted us during this whole time, to sya that the forms were wrong, or not received, or well even just na update call really.
I have filled in a form for the FO, but am thinking of writing to TSB complaints as well, and enclosing a copy of our phone bill, which should come through this week, and I am breaking out in a cold sweat thinking about it - almost 15 hours worth of phone calls in 2 weeks to an 0845 or 0870 number!