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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Flip

Original poster

to want to grab someone at NPower by the neck and shake them?

19 replies

GooseyLoosey · 29/10/2008 10:07

I have just had a final demand from them and a threat to cut me off.

Problem - they haven't supplied me with anything for at least nine months and the reason for that was that they overbilled me by about £3000 and it took months to get it back. When I closed my account I was several hundred pounds in credit. I have not yet got that back either and now they are sending me threatening letters!

I want to hurt someone, I really do. Would that be unreasonable under the circumstances?

OP posts:

pingping · 29/10/2008 10:11

YANBU! They are wankers!!

Original poster

GooseyLoosey · 29/10/2008 10:20

Glad someone agrees. I really am finding my anger difficult to control here. There is no point ringing up their customer services department - either I will get some really sweet person who it would be unfair to shout at or an idiot who will annoy me further.

OP posts:

nickytwooootimes · 29/10/2008 10:27

GOd, energy companies are such arseholes.
I had months of bother with Scottish Power and last week there was a really long and funny thread about British Gas.
No experience of NPOwer, but they are all as bad as each other.
Threaten teh Small Claims court - that usually gets some response.

Original poster

GooseyLoosey · 29/10/2008 10:30

Thanks nicky. I have threatened them with everything. Energywatch have been involved for months. I have actually reached the point now where I really don't know what to do and can only see 2 options (1) violence (and am quite liking this one) or (2) one of those consumer watchdog pages that you get in some papers.

OP posts:

nickytwooootimes · 29/10/2008 10:31

Not surprised violence seems appealing!
You are not alone in having these awful problems.

Bramshott · 29/10/2008 10:32

Or could you try pretending to be someone from one of those newspaper consumer watchdog pages?

pingping · 29/10/2008 10:35

Yes I agree with you in fact I am going to kick the next Npower person I see for you.

What arseholes I would send a shitty letter back with a final demand for money owed or call there head office tell them you HAVE TO SPEAK to whoever signed your letter and complain alot.

Original poster

GooseyLoosey · 29/10/2008 10:38

Thankyou pingping. If you could tell me about it afterwards in graphic detail, that might make me feel a little better!

OP posts:

TheInvisibleSpookDidIt · 29/10/2008 10:40

Call them up and tell them you have a reporter from a national paper with you asking for their comments on the situation.

How exactly are they going to cut you off if they don't supply you?

Wankers.

RantinEminor · 29/10/2008 10:51

Our major energy supply companies are, one and all, fucking useless. They exist purely to make profits for money grubbing, wank shaft shareholders.

The biggest laugh is that they would have us believe the energy market in this country is liberalised and that we have a choice and can vote with our feet if we don't like the service we are getting. The fact is, if you leave Npower and sign up with a rival you are just leaping out of the frying pan into the fire. There is no real difference between them in price, in service in anything.

chequersandchess · 29/10/2008 10:54

I feel your pain.

I got threatening letters from Anglian water even though I'd set up a direct debit with them. They weren't able to set up the DD until the following quarter but instead of telling me that they sent a letter threatening me with a CCJ, going into great detail about how it would affect my ability to get a mortgage etc etc.

Original poster

GooseyLoosey · 29/10/2008 11:03

Chequers - there were similar threats in the letter they sent me.

InvisibleSpook - A point I have made to them. I have asked them how they intend to do it. They tell me they do supply me as I have 2 meters and they still supply one. I have told them, they took both old meters out 3 years ago and replaced them with a single meter. I have told them this on 27 occasions (I counted!). I have invited them to come and look for this meter and they have - on 2 occassions - and they know it is not there.

I just feel so powerless now. Really the only option is to take them to court, but I don't relish that at all.

If I pretended to be a journalist, any ideas how I would go about it?

OP posts:

pingping · 29/10/2008 11:07

I will tell you I may happyslap the Npower people and post the footage on here for you

I would contact you local or national papers and shit them out a bit

youmaynotlikethis · 29/10/2008 11:10

i have the same on going problem with them they are pants

rebelmum1 · 29/10/2008 11:15

You need to go to energy watch if the Gov haven't dismantled them yet, they sorted out my issues with them and my 2k bill!!

rebelmum1 · 29/10/2008 11:15

I switched to scottish power at the first opp

rebelmum1 · 29/10/2008 11:16

also you can go to citizens advice, they handle thousands of complaints about them too

Original poster

GooseyLoosey · 29/10/2008 11:45

Thanks rebel. Energywatch have been involved for over a year and did help me get my £3k back but not too helpful now.

I did see a thread title about putting fireworks where the sun don't shine and am now fondly imagining a row of NPower employees each with a firework carefully placed a me lighting the fuses. That wouldn't be wrong would it?

OP posts:

TheInvisibleSpookDidIt · 29/10/2008 12:23

So they still owe you some money?

What about going somewhere like this

Failing that, then yes, fireworks do sound like a good idea.

Or maybe get some tips from that BG thread. That was hilarious.

Flip