... lady that I know she can't give a damn, but that it would be good if they would do the jobs they're paid to do?? I might have been a little, as it's not actually her fault that it all went wrong in the first place, but some compassion would have been good!
History: Home Office posted our passports via recorded delivery. No card left to say we weren't in. By the time we contacted HO again, they gave us ref no to find out from RM. RM then said oh, maybe postman forgot (!!!) and that they didn't know who to return it to, and that it was sent to Belfast central sorting office, where it would stay for weeks before opening (according to customer services).
After even more calls, demands to speak to manager, etc etc, "manager" promised that they've highlighted this as urgent (DH has to fly for work next week), and that it would be returned directly to us, not to HO. I even got a call from a lady in Belfast confirming they've found it, and that it would be sent to us directly.
Nothing received by Tues, so called PO again, only to be told it's been returned to HO, but they couldn't tell us which dept! It's at this point where I told her it's rediculous and not as promised, and she said I'm lying, no-one would have called me to say what I'm insisting. It's here where I lost it.
After repeated calls to H Office, they confirmed that it has been sent to us again - recorded delivery. Well, when I got home today, there was an envelope thrown through the gate (where others have access). Oh, guess what - our passports. Sorry, this last bit was just me moaning (still).
Should I have been nicer?