My DS1 and his cousin went swimming yesturday, they had them 'swim for free' Kellogs swim vouchers but when they went to the counter they were told to write their names and addresses on the back. His cousin asked 'why' and was told by the receptionist 'you don't need to know that'
I was absolutely gobsmacked when he came back and told me. 2 bugbears of mine, arrogance and rudeness. I can't abide either and I get so cross. I found her to have been very rude and straight away It got my back up.
Me going for the jugular like I do, phoned my cousin and asked her about the confidentiality and data protection act, what was going to happen to this information, who will have access to it, was it to be stored correctly. (We both work in schools and know that childrens information need to be stored correctly with restricted access to only the right people.)
She was livid, rung the pool demanding to know exactly what i had said, 'why the info was neeeded' etc, and would the receptionist have said what she said to an adult had they asked the same question. i doubt it.
The duty manager is going to give her a call today.
Apparently they want the information to to send information out about splash courses and fun swims and things, which is fair enough I suppose.
But she's absolutely adament I should compain too, that they shouldnt have asked unaccompanied children their private information, but to be honest I only flipped because of the rudenss shown to them.
Shall i follow through with the complaint. She can be quite persuasive and pushy when she wants to be my cousin.