To be upset with local education dept.........?

[lottiejenkins]

My dh husband passed away seven years ago next month... i let everyone know so that all correspondence could be changed. Every year since then the LEA send me a letter after my ds's annual review with Mr and Mrs ....... on it. Every year i ring them up and they say they will change it then the next year the same thing happens again! Its so BLOODY annoying!

that sounds about right for our LEA too lottiejenkins

There is no reason for it - it is down to the lowly admin person that you speak to on the phone. I would suggest that you write them a letter - addressing it to the head of education and copy it to your local councillor - explaining how distressing you have found it and that you would be grateful if they could update their records aas you have been asking them for the past seven years.

That is awful and of course there is no excuse for their sheer carelessness. Tommy's idea sending a letter and copying it to your councillor is a good one!

This is the email(with removed bits) that i have sent to the head of education.
I hope you can help me. My son attends the School which is why i have dealings with the education dept. Seven years ago i became a widow and accordingly i rang everybody who needed to know to ask them to alter their details, unfortunately Mr 's office seem unable to grasp the fact that i am a widow, i have asked EVERY year when they write to me after my sons annual review for them to amend my details. They seem unable or unwilling to do this and it is causing me great distress. I am sorry that i have to take this tone but feel if i contact Mr s office again i will either burst into tears or get very angry. It doesnt help matters that the letters arrive around the time of my husbands death each year. Please can you ask them on my behalf to do this and i hope that i do NOT get any more correspondence with Mr and Mrs on it.

Regards

***

I hope this gets the point across!!

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that's awful, hope that the e-mail makes them sort out their database.

That must be so difficult...having worked in IT though I can gaurentee that it is becuase of the crapness of their IT systems - there will be one database that does one thing, and another database that does another and so on - so every year I'm sure they probably do change it, just not in the right place.

When my DD1 was born, the hospital entered all their details in the NHS system that they us -but they got my DD's name and the name of another baby born the same day transposed. We went to a clinic appointment only to have an argument with them that she wasn't called Heather...she was called Poppy. And the receptionist said there was another Poppy diue in that day....who hadn't turned up...probably becasue her name was Heather..!

Its nothing like as emotive as seeing your Dh's name on things, but I wrote to them and insisted that they check every instance and correct her name - I could see us turning up at casualty in 23 years time and getting the heather/poppy confusion again. And its never raised itself as an issue again.

Oh Lottie, that must be so painful. Hope the email kicks them into touch.

Dear Mrs *

I have today received your e mail regarding the change to your personal details. I am so sorry that we have thus far failed to amend the information on our system and apologise for the distress you must have experienced following receipt of correspondence from us. I have therefore instructed that your information on our database is changed with immediate effect. Please do not hesitate to contact me if I can be of further assistance.

Yours sincerely

**

Head of Integrated Services

Children with Additional Needs
This is the reply i received today! Not from either of the people i replied to so they have passed the buck but a response none the less i suppose