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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to think this GP list validation is OTT?

32 replies

MsGreying · 10/08/2026 14:57

The GP Practice have sent out a message via the app (biometrically connected to me) to make sure that I am a person and not a ghost.

https://quaysidemedicalpractice.co.uk/ghost

What’s happening?
The NHS is reviewing GP registers to remove people who have moved away or can no longer be contacted. It’s a routine process called list validation (sometimes called “list cleansing”).

The problem: it’s moving quickly, and patients who still live locally and still want to be registered are sometimes being removed — often simply because they didn’t reply to a letter they thought was junk.

Optics: You've died, you might not be a ghost cos most people don't believe in them. Does the NHS believe in Ghosts?

Anyone with issues leading to them being unable to manage their own affairs may well fall foul of this and be unlisted!

Sending out 68M plus letters sounds like an interesting challenge for any organisation.

This feels insane. Who thought this up?

Quayside Medical Practice

https://quaysidemedicalpractice.co.uk/ghost

OP posts:
Somersetbaker · 11/08/2026 09:33

In theory when you move and register at a new practice, the old one takes you off their list when they transfer your records. I suspect that registering is low on peoples priorities if they don't have a continuing health problem and rarely see a GP, certainly in the past I was registered at a local practice for several years and never used their services.

MsGreying · 16/08/2026 15:37

Sidge · 10/08/2026 21:16

Not unless they know the deceased persons registered GP.

We’ve had notifications of deaths months after the event, once coroner’s officers or the police have identified the deceased, and discovered what surgery they were registered with. Many people don’t use their GP practice much if at all, and if no local next of kin to advise us then we wouldn’t know.

"Tell us once" should tell them surely?

OP posts:
MsGreying · 16/08/2026 15:41

Birch101 · 10/08/2026 20:42

Honestly working in the health service (childrens) it's bloody frustrating

Phone to book and appointment - no answer
Send letter for appointment - they don't show
Call to get hold of then - no answer
As per policy have to offer 2nd appointment- repeat steps above
Second time they don't turn up
Contact GP surgery asking if they have had any recent contact
Finally get a response they haven't seem then since they registered and even then it was just a form
Contact safeguarding see if any concerns from other agencies
Send text and or to client asking them to confirm Contact details - no answer
Gp through whole thing again for next mandated Contact
Finally GP has their own system that de registers them child health asks us to confirm address
Phone client yet again no bloody answer
2yrs later they movement in Contact they left the country and are back again

Smash head on wall
Personally I think everyone should have to re register every 6months

That's amazing.
So much better than the local system which was at one point to either cancel your appointment when you arrived at adult medicine in person (by printing it out and giving it you) or by writing to you to say you've been took off the list because you didn't attend an appointment no one told you about.

OP posts:
Badbadbunny · 16/08/2026 15:44

Screamingabdabz · 10/08/2026 17:53

“…often simply because they didn’t reply to a letter they thought was junk.”

If you, as a grown adult, ignore or throw letters away from your doctor’s surgery then the consequences are you’ll be taken off the list.

How much administrative molly coddling should taxpayers be expected to pay for? People should take responsibility.

Edited

Nail on the head. Similar to the waspi's who claim they didn't know the pension age was changing, despite information being all over the media, magazines, TV, leaflets in GP waiting rooms, etc for years! People need to take responsibility for themselves. Actually opening envelopes and reading letters is a pretty basic thing and the recipient has no grounds for complaint if they can't be bothered!

Badbadbunny · 16/08/2026 15:46

MsGreying · 16/08/2026 15:37

"Tell us once" should tell them surely?

Insanely, no it's doesn't!! Nor does it notify hospitals in case the deceased was on a waiting list! The fragmentation of the NHS must be one of the major reasons why it's virtually failed.

Sidge · 16/08/2026 16:35

MsGreying · 16/08/2026 15:37

"Tell us once" should tell them surely?

No it doesn’t. I’m not aware of any organisation that notifies us apart from other parties that might be involved with the deceased, and thinks to tell us.

MsGreying · Today 15:19

Oh joy.
We had post. A huge pile. No post for weeks.
No GP letter for us.

However in-laws have one for her in their huge pile of post.. Dated 29th July. 30 days to fill in the form. So that one is just in time but presumably it'll be weeks before we get post again.

What a crock of expletives.

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