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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think some things should just be turned away from A&E?

293 replies

ifallinlove · 14/07/2026 13:41

I saw a channel 4 video about a day in a&e during the heatwave.

The first guy seen was a bloke who had decided to walk across hot tarmac to get food while at the beach and now had burns on the bottom of his feet.

He said he had “forgotten to get shoes”. I’m sorry but it’s been 35 degrees for at least two weeks now. There is no way on earth that you “forget” to put shoes on. He made the decision to do it and now sought emergency care.

AIBU to say things like this should be redirected to minor injuries and the appropriate referrals made from there? It’s his own stupidity taking up a bed in a&e!

OP posts:
Happyjoe · 14/07/2026 15:52

SusieMyersonAndAssociates · 14/07/2026 15:40

You can’t refuse emergency care to someone because of their poor decision making. Where would it end?

And burns aren’t a minor injury. They absolutely need emergency care.

Depends on the extent of the burn. Not all burns need emergency care at all!

Newyearawaits · 14/07/2026 15:52

PenandPip · 14/07/2026 13:52

I was in A&E about four weeks. I was in absolute agony, kidney stone that had to be removed with surgery and then got a kidney stent put in to. Anybody who has had kidney stones will understand the pain.

I waited 9 hours to be seen, obviously no proper triage, just waiting time. I was disgusted at the amount of time wasters. So many laughing, chatting, eating,smoking while I was on my hands and knees in pain vomiting into a bag. There were at least five names called that left before they were seen, so obviously not that unwell.One woman was with her husband and was told she could be waiting another four hours. Husband asked her if she wanted to wait and she said " no ,we will go home and I will just take a motilium ".

Don't get be started on the drug users and drunks who get seen before everyone because they are brought in by the police.

Drug users and 'drunks' have every right to be seen and assessed.
We need to be aware of our prejudices.
What about people with a high BMI?
Should they be turned away too?
Or smokers?
NO
Everyone has a right to be seen.

Pistachiocake · 14/07/2026 15:56

No-sometimes the most minor things turn out to be serious, and cost the NHS far more because they're not treated quickly. Returning GPs to how they were a couple of decades ago (obviously allowing for changes that actually benefit people) would mean far fewer people would go to AE in the first place. Older nurses tell me that when GPs did housecalls/welcomed people to appointments more, hardly anyone went to AE unnecessarily.

SusieMyersonAndAssociates · 14/07/2026 15:57

Happyjoe · 14/07/2026 15:52

Depends on the extent of the burn. Not all burns need emergency care at all!

And how do you tell? When you’re just a bloke, not a doctor? How do you tell if you should go to A&E or not? And how does the nurse know the door tell just by looking at the patient?

My advice would be to go to A&E, if they decide it’s not serious after taking a detailed history and examination then fine but you don’t risk it.

FYI burns are very complex, it’s very normal to underestimate them but even just a brief scald can be scarring and dangerous. With burns it is very much a case of being safer than sorry.

Baielysfromashoe · 14/07/2026 15:58

Last time I went into A&E I walked into triage and was immediately told I was going to resus. I needed someone to go and get my coat and bag from the waiting room. I was then admitted to icu for 2 weeks

Whyarepeople · 14/07/2026 15:59

Happyjoe · 14/07/2026 15:49

I think people have forgotten or lost the ability to think for themselves. No, burned feet isn't A&E I wouldn't have thought, not unless the normal method of cold water didn't help.

The NHS guidance specifically says that if you burn feet or hands you should go to A and E.

Could people who know nothing stop saying stupid things??

SusieMyersonAndAssociates · 14/07/2026 15:59

Just to add too, I’ve been sent to A&E about all sorts of things I considered “minor”. Turns out A&E was exactly the right place to be. Leave it to the professionals to decide.

Weeellokthen · 14/07/2026 16:01

PenandPip · 14/07/2026 13:52

I was in A&E about four weeks. I was in absolute agony, kidney stone that had to be removed with surgery and then got a kidney stent put in to. Anybody who has had kidney stones will understand the pain.

I waited 9 hours to be seen, obviously no proper triage, just waiting time. I was disgusted at the amount of time wasters. So many laughing, chatting, eating,smoking while I was on my hands and knees in pain vomiting into a bag. There were at least five names called that left before they were seen, so obviously not that unwell.One woman was with her husband and was told she could be waiting another four hours. Husband asked her if she wanted to wait and she said " no ,we will go home and I will just take a motilium ".

Don't get be started on the drug users and drunks who get seen before everyone because they are brought in by the police.

This is absolutely not true. Triage is triage. People in police custody are NOT given priority, ask any cop who has spent their whole shift waiting for some wee bampot who feigns chest pains bloods to come back.Same as ambulances, you will not be seen quicker than everyone else, just because an ambulance brought you in.

Branster · 14/07/2026 16:02

Post like this really annoy me.
People are so precious about the NHS on MN, to the extent that hardly anything warrants GP surgery time or, perish the thought, a visit to A&E.
The system is on its knees, absolutely beyond embarrassing, for a civilised country, to keep thinking and promoting this idea that most things don’t require a visit to the doctor or A&E.
Accepting this utterly rubbish service is part of the problem. Unbelievable how bad pre-maternal and maternal care is at present. Just one example. Because nobody dares ask for the right help, and, if they do, they are fobbed off. Self perpetuating terrible health care.
Disgusting.
Who are we to decide who should or shouldn’t go to A&E? Let the professionals decide.
The entire health system is not welcoming or serving patients in a pro-active timely manner.
Hats off to anyone who works in the NHS providing direct care and supporting services under very difficult circumstances. But this is not sustainable.
The health system needs a major overhaul and people need to stop making excuses and deny themselves and others the right care.
And better preventative campaigns and care are absolutely needed in this country.

MaturingCheeseball · 14/07/2026 16:02

It’s not those with self-inflicted injuries which are the problem, it’s people who can’t seem to compute that there are such things as pharmacies or supermarket medicine aisles.

I went to urgent care with a dog bite from a random dog. In came a woman who said she had a runny nose and hadn’t slept all night. The receptionist said have a seat but you’ll be waiting hours. The woman said, Oh, in that case I’ll go home and you can call me when it’s my turn 😲 .

I was seen almost immediately (preen) and the doctor said I was the first genuine patient that day. They’d had people going in with a single bout of diarrhoea (nope, if diarrhoea is that bad you are not leaving the bathroom) or mild constipation.

IrisPallida · 14/07/2026 16:04

PenandPip · 14/07/2026 13:52

I was in A&E about four weeks. I was in absolute agony, kidney stone that had to be removed with surgery and then got a kidney stent put in to. Anybody who has had kidney stones will understand the pain.

I waited 9 hours to be seen, obviously no proper triage, just waiting time. I was disgusted at the amount of time wasters. So many laughing, chatting, eating,smoking while I was on my hands and knees in pain vomiting into a bag. There were at least five names called that left before they were seen, so obviously not that unwell.One woman was with her husband and was told she could be waiting another four hours. Husband asked her if she wanted to wait and she said " no ,we will go home and I will just take a motilium ".

Don't get be started on the drug users and drunks who get seen before everyone because they are brought in by the police.

They sat there laughing and chatting.

You sat there judging and criticising.

Yeah, you are so very much more WORTHY.

DevonKnowsImMiserableNow · 14/07/2026 16:15

ifallinlove · 14/07/2026 14:26

Its a risk benefit analysis though - when it comes to sports the risk of injury is outweighed by the benefit of keeping fit.

There are no benefits to walking across burning hot tarmac

Your argument fails because it gives you the universal moral judgement of what injuries/illnesses "deserve" treatment. But a) you only speak for yourself b) NHS healthcare largely doesn't look at cause - only effect. So a critically injured person will be treated following a car crash irrespective if they were driving 100mph on drugs or if they were hit by the aforementioned. Treatment is the same - it's not based on morals or judgement. I believe this is right.

wheresmeaircon · 14/07/2026 16:18

Could people who know nothing stop saying stupid things??

MNs wouldn’t exist then!

wheresmeaircon · 14/07/2026 16:20

ifallinlove · 14/07/2026 15:17

No they’re not! A drunken fall doesn’t need a&e unless a head injury is involved. A swollen ankle can 9 times out of 10 be dealt with at home.

People have drunken falls and can require A&E despite not having a head injury…

EmmaBead · 14/07/2026 16:20

alot of people just waste the time of A&E, your're being reasonable!

PenandPip · 14/07/2026 16:20

Weeellokthen · 14/07/2026 16:01

This is absolutely not true. Triage is triage. People in police custody are NOT given priority, ask any cop who has spent their whole shift waiting for some wee bampot who feigns chest pains bloods to come back.Same as ambulances, you will not be seen quicker than everyone else, just because an ambulance brought you in.

Ambulance absolutely get first priority. With regards to druggies and drunks they are not in police custody. Picked up by police and dropped of in A&E, usually assigned their own nurse to watch them.

wheresmeaircon · 14/07/2026 16:21

ifallinlove · 14/07/2026 15:11

Genuine accidents and emergencies. If people didn’t run to a&e every time they got a paper cut we wouldn’t have people waiting in the back of an ambulance for 7 hours!

🤦🏻‍♀️

Zanatdy · 14/07/2026 16:22

Our local A&E has an out of hrs GP and a lot of minor things get diverted there. I’ve been in 3 times, one ruptured appendix (waited 2hrs) and 2 x acute pancreatitis, waited 15-20 mins for triage and never went back to waiting room as life threatening condition. In those short waits many came with very minor stuff. Even with acute pancreatitis, I stayed at home several days first (don’t recommend). I’d never dream of using A&E apart from a real emergency. Even with one acute pancreatitis I called my GP first and she said ‘don’t you think you need to go to A&E’ and I said I couldn’t until today as can’t move in so much pain so she reminded me of the ambulance service for times like that (did make my own way).

PenandPip · 14/07/2026 16:22

IrisPallida · 14/07/2026 16:04

They sat there laughing and chatting.

You sat there judging and criticising.

Yeah, you are so very much more WORTHY.

Thanks, I am.

wheresmeaircon · 14/07/2026 16:26

ifallinlove · 14/07/2026 15:00

I didn’t say denied medical care.

I said denied a&e treatment.

And yes I feel the same about drunken falls and injuries. They’re not a&e matters.

How on earth can you decide they don’t need A&E?

I still believe stupid people should be able to go to A&E.

PropertyD · 14/07/2026 16:28

Bingbangboo · 14/07/2026 13:52

I didnt watch it, but presumably he didn't anticipate that it was going to be hot enough to burn him and then make a conscious decision to do it anyway. Truly baffling that suffering burns and a wait in A&E was more convenient than just getting his shoes but people do stupid things. Many people who end up in A&E could have made better choices or taken a safer route so where would you draw the line?

For full disclosure I also went running over hot tarmac on Monday when a gate was left open and my dog escaped. I didn't stop to think, I just chased her!

Maybe they would have made better choices in the first place if the NHS was g free. Yes, I know it’s paid by taxes but what is the betting this twit has paid little but wants to get his money’s worth!

When my parent was end of life I went in to hospital and had to go through ED.

There were whole families in, someone playing cards and a chap with a take away looking for someone. For some people it is a day out or culturally they all go when one of the family needs attention. I had to sit on the floor with my son as there was a family of nine many years ago in A and E. I spoke to the Receptionist and she told me she couldn’t say anything as culturally it was to be expected.One children had a cut but is it really necessary to bring Granny and various kids.

glitterpaperchain · 14/07/2026 16:33

ifallinlove · 14/07/2026 15:11

Genuine accidents and emergencies. If people didn’t run to a&e every time they got a paper cut we wouldn’t have people waiting in the back of an ambulance for 7 hours!

I'm so fed up of seeing threads where people blame individual responsibility for huge systemic issues.

Yes it was a silly thing to do. But

  1. We can't start judging who is and isn't eligible for help because of where that leads us, interrogating people about if the injury was self inflicted before giving help? Refusing help if it was seen as a silly thing to do? It's a slippery slope
  2. Our system should be able to handle it! It's broken after years of chronic underfunding and mismanagement. It should be able to deal with stuff like this without falling to bits and that's the real issue!
Jerrybalanitis · 14/07/2026 16:34

No. You are the people who think of the NHS as sacred and godlike so you shpuld see every loser and moron and treat them with equal respect. Or just have a more fair system where people actually contribute to their health and have a level of accountability for their actions.

Backedoffhackedoff · 14/07/2026 16:34

MaturingCheeseball · 14/07/2026 16:02

It’s not those with self-inflicted injuries which are the problem, it’s people who can’t seem to compute that there are such things as pharmacies or supermarket medicine aisles.

I went to urgent care with a dog bite from a random dog. In came a woman who said she had a runny nose and hadn’t slept all night. The receptionist said have a seat but you’ll be waiting hours. The woman said, Oh, in that case I’ll go home and you can call me when it’s my turn 😲 .

I was seen almost immediately (preen) and the doctor said I was the first genuine patient that day. They’d had people going in with a single bout of diarrhoea (nope, if diarrhoea is that bad you are not leaving the bathroom) or mild constipation.

When my ex was in psychosis he made me take him to hospital and told the receptionist he’d had a headache for a couple of hours. He wasn’t capable of explaining what was wrong -but it was life threatening.

you get all sorts in a&e, a snapshot tells you very little

Backedoffhackedoff · 14/07/2026 16:37

PropertyD · 14/07/2026 16:28

Maybe they would have made better choices in the first place if the NHS was g free. Yes, I know it’s paid by taxes but what is the betting this twit has paid little but wants to get his money’s worth!

When my parent was end of life I went in to hospital and had to go through ED.

There were whole families in, someone playing cards and a chap with a take away looking for someone. For some people it is a day out or culturally they all go when one of the family needs attention. I had to sit on the floor with my son as there was a family of nine many years ago in A and E. I spoke to the Receptionist and she told me she couldn’t say anything as culturally it was to be expected.One children had a cut but is it really necessary to bring Granny and various kids.

This isn’t a nhs problem. I recently went to ER in NYc and not only were people Ordering take aways, a couple asked us if we wanted to pop out to get dinner with them. In a paid system.
In fact it was much worse than anything I’ve seen in the uk, I assume because in the uk it’s generally accepted you shouldn’t eat when you know you may need hospital treatment