AIBU to find a new cleaner?

[Gila15]

I hired a new cleaner a few months ago, she comes every 2 weeks with one other cleaner and we agreed they’d clean for 3 hours a time.

It costs £140 and we spoke at length about what we wanted - nothing over the top, just 2x bathrooms, 2x bedrooms, living room and kitchen.

She has been leaving after 2 hours recently, and when I asked her about it she said she’d done all the jobs.

My issue is that she clearly hadn’t, there were marks on the shower door, dust on the windowsills etc.

Is this the norm? My understanding was I was paying on an hourly basis.

Your paying too much I clean I charge £15 an hour and can do a whole house in that time that's bringing my own supplies and working on my own.

I don’t get it, you are paying 2 cleaners to come at once, so 6 hours of cleaning? Is it only her leaving early?

Or is she coming alone and earning £46 an hour?

No, so they come and clean together for 3 hours. Well, supposed to be 3 hours but they never stay that long.

Yeah find someone else. Mine does 4h for £60 weekly and gets our whole 3 bed flat done.

You’re getting ripped off!

So both leave early? You just said she. They get an hour per room basically, so it’s not surprising they finish early. And a great rate for it too. I think they are just taking you for a mug all round. Unless the rooms are super dirty

Find a new cleaner, they shouldn't be spending 4 hours when you asked for 6 and leaving things unclean. It will only get worse.

We had this a few years ago. The leaving early started after the cleaners (two working together) asked me to find them more work in the area. I did... And then they started leaving early for another job locally!!! If I happened to leave the house then come back during the time they were here (so they knew I knew how long they'd stayed), then they'd only take part of the cash payment. But somehow if I was out the whole time they claimed the full time!

Made more difficult as there were two of them and they didn't always arrive together, so hard to keep track of time...

In the end I got fed up and found an excuse to end it. You're paying per hour and there is always something else to do

I’m a cleaner and I would be able
to clean that amount of rooms very thoroughly in 3 hours on my own. They are ripping you off, if you are effectively paying for 6 hours cleaning then I’d expect pretty much a deep clean.

Have you still been paying £140 each time, or paying less to account them only working 2/3 of the time?

Well they’re clearly taking the piss aren’t they.

I’ve been paying the full amount each time. Thanks everyone, I just wasn’t sure because this is the first time I’ve hired a cleaner for the house.

Cleaner here. Many years and many customers. There is AWAYS something to do .
Even after The List is done. Sack them off op.

They are taking the piss.
I pay £130 for six hours, prime Surrey.
Split across two days.
One cleaner cleans three bathrooms, five bogs, mops hard floors, vacuums carpets, dusts, polishes mirrors and does about 1.5 to two hours of ironing.
House is immaculate when she comes.

I also do about six hours pw - as it's a big house.