Delivery charges

[onthefloors]

AIBU or have delivery charges skyrocketed lately?! In the last few days I’ve paid £5.95 for ASOS standard delivery, £5 from an online clothing company for standard, and I’m seeing £8-9 for next day delivery now!

No, you wouldn't include delivery costs in the cost of the item, unless you had already planned to offer "free delivery".

Delivery costs may depend on where the person lives, for example, or can vary with fuel costs, as we are experiencing at the moment. A business could end up under-priced or over-priced if it loads every variable into the sale price. Neither option is sustainable and will mean the item price has to keep changing.

Because they will have packaging and overheads the delivery charge us for the full service not just the postal side of it

Again - those are business costs so not included in the cost of shipping. The delivery fee is the act of delivering it only.

Plus you get to feel when the item is made from cheap shite polyester and you can decide not to buy it - win win!

The issue is brands make no effort to make sure their sizing is consistent and matches the size guide.

What isn’t built into the price of the item is picking in the warehouse, packaging and delivering direct to you. Built in is bulk delivery in one transport to store. They have to pay wages and insurance to cover your item on top of the delivery fee. That is not already ‘built in’. I don’t know why you aren’t getting that.

That’s an operating cost of the business, of course it’s built into the cost of the item - especially these online only businesses where their only real overhead is the warehouse!

It’s not, standard delivery is £4.50 and next day and express is £5.95. So you choose to receive a quicker service and you obviously paid more for it.

I can tell you now I didn’t get next day delivery. It’s 3-5 for £5.95.

It’s not.

Their pricing is very transparent.

https://www.asos.com/payments-and-deliveries/delivery/?country=gb

I know what I paid for and the service I received. Inpost, £5.95 for 3 day delivery.

M&S click and collect is free.

…but delivery includes picking the item, packing it, having someone print and sort the labels, then paying a courier to collect it, drive it round the country and then bring it your door. It’s not a cheap service.

Have you got ASOS’s statement on that?

A general Google search tells me companies ‘factor in variable handling and fulfillment costs (like pick, pack, and sorting). These operational fees are built into the final shipping price’.

Tell me you know nothing about running a business without telling me 🫣

I run a very successful business, thank you! It enrages me that so many people defend corporations like this, ripping customers off

If it bothers you so much, don’t use them 🙄

However they’re not ripping you off by trying to cover their staffing and operational costs - it costs a fortune to operate a next day delivery service (I used to do it until it became too expensive).

Of course staff costs are built into the business model. There are some real argumentive dumbarses on this thread!

Believe me, ASOS, Sports Direct and the like are in no way comparable to your 'business' flogging perfume to school mums or whatever.

ASOS had a profit of 170 million last year. Sports Direct 560 million! They know exactly where all the costs are going.

The real reason for this high shipping charge is you'll notice most the online retailers are now offering a membership type thing with free or cheap delivery for a fixed yearly fee. They all want to tie you in a la Amazon. That's all it is. If it's 5.95 to shop one item, but only £15 for a year's free delivery it'll make you pause.

I bet a sizeable chunk of profit is from underused annual memberships.

They absolutely are ripping people off. Next day delivery is not nearly as£6, nor is it £8!

Not on its’ own, no, but businesses don’t just have to cover their cost of delivery - they have to pay their operational costs, insurance, electricity, staff, supplies, equipment etc and make a profit as well.

If you don’t want to pay £6 for the convenience of having something delivered to your door within 24 hours then you’re free to go and buy it yourself.

ASOS hasn’t made a profit in about 4 years. They have to do something.

in that case you should know fine well it cost money for the IT system to enable the delivery , the cost of staff to package it,the packaging, storage and support lines
all these cost will be factored in to the overall cost for the home delivery service

Most delivery drivers have had no wage increases lol

Deliver cost are ridiculous just now. I was looking for personalised pencils, 6 personalised pencils were £5.50 but to post them out to me was £4.50, which nearly doubled the cost of the pencils. I didn’t order.

Exactly. People are so used to Amazon offering free next day (or even same day) delivery that they don’t seem to realise that the majority of companies can’t afford to do the same.

I used to use RM delivery - I would pay £3.20 to send a parcel. That didn’t include my time making it up, the packaging or labels, the fuel to drive to the post office and stand in a queue etc. I put my prices up accordingly and people didn’t want to pay so I closed up that part of my business - only to have those same people complain again because they couldn’t buy what I sold 🫣