London Underground agency staff?

[Charlottina]

Aside from the racist tone of this article, which is blatant and unfortunate, AIBU to wonder if all staff at London Underground stations who are not actual drivers, like the wellbeing guys in the article or those who stand by the gates in case someone's ticket isn't working are not actually employed by LU? Are they all employed by agencies these days or are they actually employed by LU?

https://www.dailymail.com/news/article-15901555/Wellbeing-support-rail-workers-sacked-calling-female-passenger-little-Karen-threatening-kick-London-station.html

I don’t know much about it but the article doesn’t suggest that everyone you see at TFL stations is employed by other companies. It says the men were employed by a security company that works in partnership with Network Rail.

I understood it like that too, I was naive to assume anyone I see around on LU in a professional capacity is employed by TFL. The article got me thinking if in actual fact most positions such as working at the stations are actually filled by agency staff.

These agencies should have a penalty clause in their contracts if they're employing anyone just to fill a pair of shoes.
Proper training and lose the hoods up hardly looks reassuring if you required assistance.

I don't see any racist tone at all. I haven't watched the video but seems that she didn't take kindly to being bossed around by two random men. Maybe agency staff should wear tfl uniform with ID etc?

The incident wasn't on the London Underground.

It was at Homerton station on the London Overground, specifically the Mildmay Line. It says so in the Mail story.

That's why Network Rail is mentioned. It's the body responsible for most rail infrastructure and for some stations. NR and the train operating companies use quite a number of agency staff.

That's right it's overground but still managed by TFL. The two staff were rude little shits for sure, it's ironic they were employed to reassure and assist commuters 🤔. I have noticed any general interaction with station staff on LU has generally gone down in terms of customer service. This article made me wonder if it's is due to agencies providing staff rather than TFL but that doesn't seem to be the case. I suppose customers and staff both have less manners these days.

Can you describe how the article has racist undertones?

I suppose the article itself doesn't but the comment underneath do.