Hi. Im new to posting here. Opinions please on the following situation, especially those who work in this industry or how you would have felt if you were the client in this instance. What your expectations would be if this happened to you...
I signed up for group online sessions with a Life coach. Its in the contract that the Coach shares snippets of the Zoom sessions on their social media. The snippets are mainly of powerpoint/coach speaking, but also sharing client's voices if they consent.
Early one morning I saw on her socials..One of the story reels showed a bit from our session, but clients full names and what they had typed in the chat box during Zoom session were visible!!(eg how they felt about a personal isssue)
I immediately text the Life coach and politely made them aware that the names including mine were visible and asked she remove them.
She did not respond, at all. Four days later in the next live session I asked had she received my Message, she apologised that if had been a testing time in her personal life. However in this time she was still very active posting promo material on her socials.
So even after bringing it up she didn't message me to acknowledge my message at all or confirm it had been removed.
The most oncerning thing...she only replied to me 3 weeks later when I escalated it. Then she said it was only visible for a short reel and 'eventually removed'.
Im not sure how daily stories work on Instagram but it was not removed 10 hours later.
Im so shocked, this coach works with vulnerable woman, yet when I politely brought to her attention a human error she made which showed peoples names, she totally ignored my message.
With no professional body for Life Coaches, how can this be reported and to who?