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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to think £1700 for house insurance is ridiculous

76 replies

ChocFrogKnife · 27/05/2026 20:52

3 bed thatched property with a wood burner but, even so, £1700 is outrageous and that’s the lowest we can find

OP posts:
Selkie33 · 28/05/2026 13:33

I expect you've already gone through a specialist broker @ChocFrogKnife

Have you looked at The Thatch Advice Centre

JustReacher · 28/05/2026 13:36

mindutopia · 28/05/2026 13:30

Ours is £2300. Old farmhouse, not thatched, nothing particularly funny about it other than it’s old and big.

And guess what? We had storm damage a few months ago. The chimney collapsed and nearly took part of the house with it. They came out, looked inside the wall and decided they didn’t like how it was built because of the materials used. Something you never would have seen until the wall fell down, not something you’d pick up on a survey. And rejected the claim. Apparently, it happens “all the time” according to the assessor. 🙄

So now we pay £2300 a year and this year we’re paying £60k to rebuild the house too.

Ours rejected a claim for genuine storm damage and only paid up after 6 months of arguing. Despite photos showing that one day it was fine and the next it was damaged by a storm (they acknowledged the storm!) they said it was down to lack of maintenance (it wasn't) and tried not to pay. Eventually they paid out £18k, which was likely less than the repair costs but was better than nothing. Then they put our premium up, obviously.

Much sympathy, most insurers are a bunch of cunts.

OneZanyCat · 28/05/2026 13:39

Our thatched cottage is about £1000 a year for insurance but no wood burners. Anything that adds to fire risk adds a lot to insurance for thatch. Our neighbour has wood burners and there's is about double ours.

SunnyRedSnail · 28/05/2026 13:46

@ChocFrogKnife It's a thatched house - when you buy a thatched house you accept the insurance will be extortionate.

Firstly, 90% of thatch fires are from chimneys. Secondly, once it catches fire then it pretty much wipes out most of the house with huge costs to the insurer.

Get rid of the log burner or pay the higher premium.

The thatch is designed to repel water, so once it starts burning downwards, it's really hard to stop the fire spreading into the house, hence the high cost to insurers. The fire brigade have to use equipment to pull all the thatch onto the ground.

ChocFrogKnife · 28/05/2026 13:47

checkcheckcheckchick · 28/05/2026 13:01

But it’s so pretty! I’m too cheap and scared for a thatched cottage but I’m so grateful to thatched cottage owners for their upkeep, there isn’t a more beautiful sight than a thatched cottage in the English countryside!

Ours isn’t even pretty, it’s just an ugly bug with a thatched roof. We debated whether to get it changed to pantiles rather than getting it rethatched but it would have been even uglier then.
Beautiful location and views make up for that though.

OP posts:
checkcheckcheckchick · 28/05/2026 13:49

@ChocFrogKnife I’m sure it’s more beautiful than my boring new build! Do they get a lot of spiders? I always imagine them having spiders!

Swissmeringue · 28/05/2026 13:50

Sounds about right. We're in a cottage with 2 wood burners, not thatched but clunch so who the hell knows how it's stayed up the last 300 years. Really limited choice on insurers so we pay over 2k a year.

ChocFrogKnife · 28/05/2026 13:53

checkcheckcheckchick · 28/05/2026 13:49

@ChocFrogKnife I’m sure it’s more beautiful than my boring new build! Do they get a lot of spiders? I always imagine them having spiders!

Not too many spiders but we get lots of bees and rats.

OP posts:
ChocFrogKnife · 28/05/2026 13:58

CaptainCarrotsBigSword · 28/05/2026 13:16

That's cheap.

I work for a high net worth insurer. We avoid thatch like the plague, for good reason. But we'll do it for the right client, and charge accordingly.

You have a highly flammable material sat on top of your house. You have a fire in your house.

Your rebuild costs will be substantially higher than a house without a thatched roof.

The fact that you're looking at this purely from a premium/ cost saving POV, and you haven't mentioned any fire prevention steps you've taken (do you have fire extinguishers on every floor? A monitored fire alarm?) also suggests you don't have a particularly cautious attitude.

We wouldn't cover you at all.

We have to jump through lots of hoops to get the insurance - fire extinguishers on each floor, fire blanket in the kitchen, chimney swept twice a year, electrical inspection certificate every 5 years, thatch inspection certificate every 10 years, chimney a certain minimum height above the thatch.
The thieving bastards will probably find a way out of paying up if we ever did have to claim though.

OP posts:
Sensiblesal · 28/05/2026 14:01

Wood burner & thatched roof sounds a great combo.

I don’t think the price sounds unreasonable, niche & old building with high risk of catching fire

CaptainCarrotsBigSword · 28/05/2026 14:15

ChocFrogKnife · 28/05/2026 13:58

We have to jump through lots of hoops to get the insurance - fire extinguishers on each floor, fire blanket in the kitchen, chimney swept twice a year, electrical inspection certificate every 5 years, thatch inspection certificate every 10 years, chimney a certain minimum height above the thatch.
The thieving bastards will probably find a way out of paying up if we ever did have to claim though.

If you feel this way about your insurer, change insurance company. Look at their claims satisfaction scores. You aren't buying a service with insurance, you're buying a promise. What's the point in paying £1700 for a promise you don't think will be kept?

I'd rather pay more and know that the claims service would have my back if we needed it.

Wingingit73 · 28/05/2026 14:20

Get tif of the woodburning. I mean get it shut off so its oy ornamental

user678435 · 28/05/2026 14:22

CaptainCarrotsBigSword · 28/05/2026 13:22

If you do want to speak to a broker, I would recommend Howden.

We use a broker from Howden and I agree. We have a very non-standard house and they've been able to work miracles, including finding us insurance during a renovation that no one wanted to touch.

Nearly50omg · 28/05/2026 14:29

Your dp needs to pay the insurance then as it’s his choice you keep the thing they will set your house on fire!

monkeysox · 28/05/2026 14:30

ChocFrogKnife · 27/05/2026 21:00

No, it is the woodburner that’s the issue

Id take the wood burner out

MeetMeOnTheCorner · 28/05/2026 14:31

@CaptainCarrotsBigSword Few claims services have your back! They want to to save money. Ways they do this are saying you are under insured and saying defects were existing conditions. Also not being willing to accept some building components are special one offs. Never, ever under insure. They want to know about handmade 16th century bricks, that 17th century fireplace, your decorated ceilings and your expensive old limestone flagstones. Dont give them an opportunity to say you have not declared how special your house is.

ChocFrogKnife · 28/05/2026 14:36

Nearly50omg · 28/05/2026 14:29

Your dp needs to pay the insurance then as it’s his choice you keep the thing they will set your house on fire!

Ok, I’ll let him know 😀

OP posts:
CaptainCarrotsBigSword · 28/05/2026 15:51

MeetMeOnTheCorner · 28/05/2026 14:31

@CaptainCarrotsBigSword Few claims services have your back! They want to to save money. Ways they do this are saying you are under insured and saying defects were existing conditions. Also not being willing to accept some building components are special one offs. Never, ever under insure. They want to know about handmade 16th century bricks, that 17th century fireplace, your decorated ceilings and your expensive old limestone flagstones. Dont give them an opportunity to say you have not declared how special your house is.

This is why you need to a) pay the higher premium for a decent insurer, b) check their claims service, and c) (as you said) declare everything, check the exclusions, and make sure you're not underinsured.

Underinsurance is a massive problem. Most people are underinsuring their home contents. If you have an older or non-standard home you are probably underinsuring the buildings too.

BIossomtoes · 28/05/2026 15:54

That’s what ours costs. 400 year old timber framed house.

LowLightsHighLights · 28/05/2026 15:59

ChocFrogKnife · 28/05/2026 13:58

We have to jump through lots of hoops to get the insurance - fire extinguishers on each floor, fire blanket in the kitchen, chimney swept twice a year, electrical inspection certificate every 5 years, thatch inspection certificate every 10 years, chimney a certain minimum height above the thatch.
The thieving bastards will probably find a way out of paying up if we ever did have to claim though.

Then don't pay the "thieving bastards"! 🙄

Also, half of what they are asking you to do are standard house requirements, thatch or no thatch.

Besidemyselfwithworry · 28/05/2026 16:11

ChocFrogKnife · 27/05/2026 21:00

No, it is the woodburner that’s the issue

Remove the wood burner?

LowLightsHighLights · 28/05/2026 16:13

This is like buying a house on a flood plain, then complaining about the flood insurance costs.

ETA: I once bought a London flat that had an uninhabited basement. I noticed a water mark a few feet up the wall. So I took the effort to get insurance with flood coverage (not all of them will do it) and paid the extra.

Two years later, the basement - with a lot of my stuff in it - flooded. I was covered for everything, including replastering. Think hard before you call them "thieving bastards".

TotalBaloney · 28/05/2026 16:13

Ours is much cheaper… but we don’t have a thatched roof or a wood burner. There’s a lesson in there somewhere!

MeetMeOnTheCorner · 28/05/2026 16:17

@CaptainCarrotsBigSword Absolutely. The insurers won’t pay out. Complaining about insuring an old thatched house with a wood burner is just silly. It’s one of the most vulnerable buildings in terms of residential use.

houseofisms · 28/05/2026 16:17

I grew up in a village full of thatched roofs. House fires were a very common occurrence especially on bonfire night!!

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