Hey guys,
Just a quick one so I know I am not crazy,
I went to the hairdressers last week with blonde hair. I asked for blonde highlights with dark red underneath.
Now, the red I asked for was a dark cherry red. I had a consultation and the hairdresser seemed excused to do it and said she can do it for me. I have seen this stylist before and was happy with the result.
I go last week and I get a full head of highlights. This is then washed out and she goes to mix the red. When she was mixing it did seem a bit pink but it was a cherry red I asked for so I didnt think anything of it as I am not a hairdresser. It turns hot pink and I basically say I wanted it more red it’s too pink and she agrees. She then goes to speak to the owner and she told her to do a red wash? I don’t know what that means but it didint do anything.
Keep in mind the owner knows what’s happening, can see it but does not approach me herself. I ask the stylist can I come back and get it fixed to the cherry red I wanted and she didn’t give me a straight answer, she said try and fade it then we will go from there. I also made it clear I was not going to pay again. I made a comment about how lovely the cut was and the stylist even joked at least we got one thing right. I am a laid back person so I just said these things happen as long as I can get it fixed I am happy
It’s now a week later and I called to tell them I have washed it a few times to fade it and I want to book in to have it more red like I asked. The receptionist said he will call me back, 2 min later I had the owner on the phone with a condescending attitude telling me that their reds are intense and this has never happened before. She then said was it a pink based red that I wanted and I just said it was a cherry red, so then she said well you agreed then. I said I agreed to a dark cherry red not a hot pink…..I said I am not a hairdresser and it should have been explained that it can go pink and she said well we couldn’t have pre warned you because it’s never happened before. She started raising her voice a bit.
We were going back and forth, they rebooked it in and said they cannot grantee it won’t still be pink. I rebooked but then cancelled as I feel the relationship is tarnished with the manner she spoke to me and I am going elsewhere, I said I am the client and this is not my fault. She is now sending me a more frantic voicemail asking me to call her back. Has anyone else had this before and AIBU to have complained and kicked up a bit of a fuss? I paid in full but didn’t tip, I paid on the understanding it would have been fixed without a nasty attitude
Thank u