Warning re LandRover warranty being useless

[Whodrankallthetonic]

Just wanted to warn fellow Mumsnetters regarding Landrovers
DH just took land rover ( purchased from new and just 16 months old) re parking sensors and blind spot warnings failure to a prebooked appointment .
an intermittent fault was diagnosed- with a fault code which showed the issue.
The Land Rover team in the garage advised that because the fault is not active at the moment of assessment they are not permitted to resolve the matter. Contacted central LandRover customer services who reiterated that was company policy and advised my husband to seek legal advice.
it seems that this now company policy will put drivers at risk as they will no longer repair any intermittent fault.
please no criticisms of our choice of vehicle - we live rurally and have lots of snow.
Am I being unreasonable to expect proven faults to be repaired?

A fault that’s not present upon inspection?? What do you expect them to do?’yup, you are being unreasonable

who diagnosed the fault?

That's pretty standard.

The car has logged a fault code so the evidence is there it’s got an intermittent fault (sounds like a basic loose connection so why can’t they just tighten the sensor?). Car sales people are arseholes. My colleague bought a Range Rover evoque brand new and it spent the first 10 months back at the garage more than on her drive. They look so nice but so unreliable 😭

Tighten a sensor?? It really doesn’t work that way 🤣

thats the problem with intermittent faults there extremely difficult to trace when there not there
the code is about as technical as saying the sensor didn’t work but it’s working now

At a wild guess your not a trained mechanic

Tell us you know nothing about cars without telling us…

The sensor has wires that need to be connected. Fair enough I used the wrong terminology but a faulty connection will need to be fixed or sensor replaced. I’m obviously not a trained mechanic but have experienced intermittent sensor issues before. One I fixed myself by removing it and refitting (on a Clio) and the other was replaced at the garage.

Quite why anyone still buys these things is a mystery to me. Obviously woefully poorly engineered from their reliability record, not to mention how easy they are to steal.

I solve this problem by driving a Honda, which is now on 110k miles without one single fault or failure. Literally nothing!

I guess people are really precious about how others perceive them or something. It’s certainly not about getting from A to B.

If the fault is intermittent it will be hard for them to diagnose 100% based off a logged fault code alone. The vehicle would need to be faulting at time of diagnosis especially for a warranty repair.

Fault codes dont always say exactly what the issue is either, they can be vague.

Land Rover have let us down now on several occasions. We wont buy another.
My feeling is that they do know about these problems but wait until you suggest the solution to them. We have a Lexus now

Thank you all. The fault code clearly identified the fault . The issue was that despite knowing that and having a fix, Land Rover said they would not fix . The car was 16 months old. So we have now sold the car as we had no faith of ever being treated fairly as a customer . Sorry to hear others have had issues too.

Tracing cables and checking all the connectors through the wiring loom is not an easy thing to do, and you don't know if you have fixed the problem or not because the fault isn't there. And in fiddling with loads of connectors you may actually introduce other problems.

Chances are it will be down to low insulation on the wiring loom somewhere causing it to short out or go to earth
More often than not the break insulation gets moisture on it that act as a conductor causing the fault .then when the moisture drys the fault goes there is no fault and nothing to trace