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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to think that this brave new world of everything needing to be booked in advance while simultaneously being non refundable is a massive PITA?

124 replies

Uptee · 07/05/2026 22:02

And that it's all down to the internet?

Yeah, it's "easy" to book things online, but it's not always "easy" to turn up for them. Life gets in the way, people get sick, have pressing commitments appear, plans change. And when that happens, easiness goes out of the window. Suddenly it's not so easy, to do anything at all, because none of this ease is really for the convenience of customers. It's just to push cash flow forwards.

Half the time, you have no choice but to book in advance. There are no walk-up tickets. Or, if you're talking walk-up tickets on the train, they're £200. So instead you buy a train ticket for £70 which is still let me remind you a fuck of a lot of money, and even though your journey that you won't make (say for example, because a booking you had as a self employed person got cancelled) is weeks and weeks hence, there is no refund. You might just have well have burnt that bloody money. It's a fucking con.

OP posts:
Sovignyonblonksvp · 07/05/2026 23:10

Yes yes yes. Yanbu.
I’m planning our summer holiday in the U.K. at the moment. Many of the things will only be worthwhile if the weather is nice. They are not cheap! But I can’t say what August will be like, and I don’t want to risk the whole thing being a waste of time and money. So I will take my chances with booking in the week before, and hope the forecast is reliable. If there’s no space then so be it.

Dh has been stung for trains and flights before now, where clients cancelled last minute. In the last year he’s got far more careful about making sure he passes costs on where he can. In fact he’s gone back to teams and online calls more than he would like, because the costs are just ridiculous.

BrickProblems · 07/05/2026 23:19

D3vonmaid · 07/05/2026 22:40

YANBU. For me it’s not just the non refundable nature of absolutely fucking everything but also the fact that if you want to do anything at all ever you have to register, and create an account, and give up a load of personal data just for example to go swimming at a leisure centre. And if you want to do a specific thing like go to the theatre, or a concert, you have to either book hundreds of years in advance or register to join an early online queue. The whole thing is a gigantic con designed to suck more marketing preference information out of you. And don’t get me started on the cost of train tickets at short notice.

Right?? I can’t even book a child’s swim session any more without setting up an entire profile for my toddler ie handing over all the data for someone not yet 3 fucking years old to a huge corporation. I won’t do it. They used to let you book a child ticket with an adult profile but now they won’t. It’s cynical and I won’t take her swimming til I find an alternative.

BrickProblems · 07/05/2026 23:21

Sorry that was slightly OT but YANBU - I think in encouraging everyone to book everything businesses are probably losing custom. I would happily turn up to a cinema etc on the spur of the movement but family makes it hard to plan and turning up without booking seems a no no. When I was younger you’d only have to book for the first night of a huge blockbuster.

Happyjoe · 07/05/2026 23:22

BrickProblems · 07/05/2026 23:19

Right?? I can’t even book a child’s swim session any more without setting up an entire profile for my toddler ie handing over all the data for someone not yet 3 fucking years old to a huge corporation. I won’t do it. They used to let you book a child ticket with an adult profile but now they won’t. It’s cynical and I won’t take her swimming til I find an alternative.

Make it up? Don't need to know your child's name or anything to book swimming lessons.

I make up loads when doing things online. I mean, just ordering something to wear - they ask my DOB. Ha, sod off, I tell them am 180 years old. Never give out my telephone number, have a sep email for anything like this too. Sometimes it can be quite fun, making things up..

Pistachiocake · 07/05/2026 23:30

Pre smartphones, I don't remember it being that much more expensive to just get tickets on the day, and there was usually space (not always, obviously).

meganorks · 08/05/2026 00:14

PlusPoncho · 07/05/2026 22:38

Went to book a restaurant (normal type, nothing fancy, but was an independent) for a few days time and they wanted £25 non refundable deposit. I have every single intention of going, but I just couldn’t book it and risk losing £25 if say I got ill and cancelled etc.

I think a lot of places do this now because of too many no shows. People would just book stuff 'just in case'. I think it really started to get worse post covid when things were just opening up again.

I do miss just being able to be spontaneous and go when it suits. I did a trip to London with my DD and there were several things we wanted to do so had to have a stressful game of trying to figure out when we would arrive somewhere, how long we would stay and then how long to travel to the next thing we wanted to do. 😰

Uptee · 08/05/2026 00:17

Yeah it's like being on a never ending coach trip but with high risk stakes. You want to see that art gallery? You feeling lucky? Huh?

OP posts:
Maray1967 · 08/05/2026 00:20

Ophir · 07/05/2026 22:50

Booking to go to the bloody tip - this all does my head in

What?!!! Not where I am. Not unless you’re in a van at least.

LameBorzoi · 08/05/2026 00:22

I think it's better for the big tourist attractions. I recall having to get up in the dark and queue for hours for things like the Sistine Chapel, and you still weren't guaranteed entry.

InterestedDad37 · 08/05/2026 00:27

You can say that again! 😀

InterestedDad37 · 08/05/2026 00:30

As a young, carefree man I remember hitching round Spain and Portugal, deciding on a whim where to go, and finding somewhere to stay when I got there (and it was really easy to do so) Sigh! Take me back to when everything was so much simpler 🙂

bellabelly · 08/05/2026 00:57

Booking ahead (non-refundable) is such a lottery if you're booking for family days out. My dc are older teens now but when they were little, there were often last minute tummy bugs / tummy aches etc that would have been a real pain if I'd already forked out for, eg, Legoland or similar!

Re the tip - we started having to book during covid times and it's just continued here (Kent).

JohnBullshit · 08/05/2026 01:07

It's the bloody apps that piss me off. I don't want my phone to be my ticket. For anything. I just want to turn up and hand over folding money without giving my bloody life story.

burnoutbabe · 08/05/2026 01:24

I am currently in Singapore and it’s actually quite nice that u can book attractions on the day when you know how you feel (juat arrived and jet lagged and concerned about heat). It’s more relaxing to play it by ear eaxh day rather than force yourself to do stuff to avoid losing money.

I hadn’t actually ever spotted trains going down in price though. I assumed like others they just went up and have to book at least before 6 the day before to avoid highest cost?

Donewiththisshit · 08/05/2026 01:29

TheCurious0range · 07/05/2026 22:50

You're right. I just looked and for tomorrow I can get a train to Manchester and back for just over £100 direct travelling around 8am and back around 5:30pm same journey I did a month ago, that ticket I booked two months in advance and cost me nearly £200 (well cost work), so it was more expensive in that case to book in advance

It’s because tomorrow is a Friday. Nobody goes into the office in London from commuter towns on a Friday anymore so tickets are mega cheap.

LadyVioletBridgerton · 08/05/2026 02:03

The one that gets me is ticket protection insurance at the theatre. The tickets are already extortionate, why should I need to pay extra in the event that I genuinely can’t come? Most people aren’t flaky with the theatre anyway as it’s so expensive so an extra charge like that is a slap in the face.

LadyVioletBridgerton · 08/05/2026 02:09

Uptee · 07/05/2026 22:34

Oh don't talk shite. Train tickets don't come down in price.

In a way it's handy you've said that early doors on the thread because I can now safely disregard everything else you add to it.

I really don’t think that poster is talking shite. I’ve checked from my home in Devon for tomorrow and it’s £36 a person return to Gatwick. I’ve paid £55-60 for the same trip before.

nevernotmaybe · 08/05/2026 02:58

Trains being substantially cheaper booked in advance goes back well before booking online was popular and common. It was normal decades ago.

HiGunny · 08/05/2026 03:01

PlusPoncho · 07/05/2026 22:38

Went to book a restaurant (normal type, nothing fancy, but was an independent) for a few days time and they wanted £25 non refundable deposit. I have every single intention of going, but I just couldn’t book it and risk losing £25 if say I got ill and cancelled etc.

A couple of years ago I was looking at booking a very fancy restaurant nearby. They only offer a tasting menu and were looking for the full cost to be paid upfront (almost £100pp). It only had availability a few weeks out so there was no way I was risking that. They then went out of business a few months later and I wondered how many people had lost a couple hundred pounds from that...

I also miss spontaneous travel. I used to go backpacking around countries and just sort accommodation when I arrived somewhere. Hard to do that now.

JMSA · 08/05/2026 03:10

Uptee · 07/05/2026 22:34

Oh don't talk shite. Train tickets don't come down in price.

In a way it's handy you've said that early doors on the thread because I can now safely disregard everything else you add to it.

Fucking hell, make sure you get a refund from the charm school anyway.

ktopfwcv · 08/05/2026 03:34

Uptee · 07/05/2026 22:34

Oh don't talk shite. Train tickets don't come down in price.

In a way it's handy you've said that early doors on the thread because I can now safely disregard everything else you add to it.

Did you mean to be so rude?

hattie43 · 08/05/2026 04:48

I think the problem is the insurance you tack onto these prebooked tickets and excursions. It never pays out when you need it . I lost the price of a Vietnamese tour because of the war , last month 82 yrs mother became unwell as we were due to go to the theatre that night and insurance wouldn’t pay because she didn’t require an ambulance or have a doctors letter confirming her illness . Why would we bother a Dr for that when she didn’t want a Dr . As if they don’t have enough to do .

Bjorkdidit · 08/05/2026 05:33

YANBU. I hate having to plan a day around a half hour window weeks in advance, especially when it's not clear what the rules are. I book for 12 pm, and that means what? I need to be there before 12? Between 12 and 12.15/12.30? How late do I have to be before you won't let me in? Although having said that, I have arrived outside the slot at The Tate and was let in without comment.

I find that trains are variable. If you can go off peak, ie at the weekend or after about 9 am on a weekday, sometimes an off peak return is a reasonable cost and then you can get on any train you like. You can also buy it on the day, the price doesn't change so once the cheaper advance tickets sell out, it often becomes the cheapest option - trains don't have dynamic pricing like airlines, with a train they go from cheaper to expensive as sales increase, but with an airline, if you get close to the travel date and the flight is undersold, the price goes down.

However, I think that only works for local or short/medium distance trains, if you need to travel to London from far away, especially if you want to go for a day trip so set off in the morning and return the same day, it's often hugely expensive unless you book many weeks in advance.

Sartre · 08/05/2026 05:37

Tricky with the train because they obviously need to reserve the seats and not overbook. It doesn’t matter for all trains but some are inevitably more popular routes than others and nobody wants to get on a 2 hour train and find no seat.

CupcakeDreams · 08/05/2026 05:38

I'm tired of booking everything, frankly.

I'm surprised McDonalds doesn't have a booking system or does it??

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