Surely this can't be right?!
Family member takes a car out on HP.
£6000, paying back £12000 on 5 year agreement.
Makes 1 payment and finds themselves in difficulty. Asks finance company for 2 months to sort out finances and get back on track.
Finance company say can't help, only options are
Hand back car: sold at auction for likely £3000, so will owe £9000.
Voluntary termination: return vehicle and 'only' pay half of original £12000, so £6000.
So either way the finance company are recovering the cost of the vehicle plus £0000's more and then sell it on for even more profit.
That is robbery.