Banks have closed branches as most people now bank online. So why do they not adapt their practice to support online banking???
DH's mother died a few months ago, and probate has just been granted. She had some money in her bank accounts which now goes to DH and his (step) sibling.
Bank have refused to transfer the money into DH's bank account as it is too big an amount. I don't know what their cut off is, but apparently the amount being inherited is too high. So they are sending DH a cheque.
DH has two bank accounts at different banks. One has said they no longer accept cheques, even from another bank. The other bank says that DH can post them the cheque but, given the value, they would advise DH to bring it into a branch and pay it in in person. However, the nearest branch to us is closed for refurbishment and the next nearest is over 70 miles away, and not open on Saturdays.
It seems madness that, in this day and age, banks can't do bank transfers in these scenarios. If necessary DH can take a half day of leave and go to the bank 70 miles away but it feels ridiculous.
AIBU to think that, if banks want to be online businesses, they need to ensure that people can send and receive money virtually. And if they insist that people visit a physical branch then they need to have one to go to?