Has anyone else had this?
This company (DHL) bombards you with texts and emails, 'We will deliver your parcel between x and xx time'. They don't turn up then send a message saying 'We couldn't deliver your parcel because no one was in', when not only were you in but you were sitting at your desk by the window, where you can see the front door, and at no time did the van come to the door. You know when it's a genuine missed delivery because they usually leave a card.
We live in a small village that is quite remote, I understand that sometimes scheduling doesn't go to plan, but why lie about it and make it look like we are at fault?
Last week we had a wine delivery, but part of the order was damaged in transit - so DHL's responsibility in other words, even if it wasn't their fault. Due to a mix up some of the replacement wine was duplicated, and the supplier said they would arrange for the duplicate case to be picked up from us.
Three times DHL sent an email with a pick up time, and didn't show up, and they told the wine supplier that it was our fault, that they had come to the house and no one was in and the wine hadn't been left out for collection. A complete lie. Where we live is very quiet, maybe one car goes past every half hour. We can see and hear delivery vans. Plus we had left the wine out in a safe place where it could easily have been seen by someone who had come to collect it. I did wonder if they had gone to the wrong address, but I know that the supplier has our What3words address, which I assume they pass on to DHL.
I bitterly resent the fact that they then go to the wine supplier and make out that we have done nothing wron, we have had to wait in on three separate occasions, and we are the ones who DHL are trying to blame for their fuck up.
I know some couriers have a bad rep, but Yodel (our village is on first name terms with our Yodel delivery person) and DPD are no problem, DHL is a nightmare.