AIBU to cancel counselling sessions after repeated communication problems?

[Hushallovertheworld]

I was gifted a long block of counselling sessions after a rape - they can't be refunded. There was a long waiting list.
Most of the sessions have been wasted by error and are non refundable;
They continue to contact me and send me meeting links through an old email address which is very difficult for me to access.
I have had terrible communication from both her and their office about appointment and contact dates.
Cancelling now will not get any money back but will save me the stress and I can get counselling from another place.

Most of the sessions have been wasted by error and are non refundable;

How were they wasted in error @Hushallovertheworld ?

I explained that in my post it's not long

So are you booking dates/times in over the phone then the meetings links are sent to an incorrect email address right before your session so no time to ring the office and rectify, is that the case?

I think I'd argue to get my sessions reinstated if the fault is in any way theirs

yes

If they were gifted how can you get money back anyway?

Wow! Good manners cost nothing OP, there's no need to be so rude.

I had wondered the same as you hadn't explained clearly at all.

It sounds easily solved in asking them to use a different email address and by speaking to them.

It sounds as though you don't actually want to attend the sessions which is your choice, but please just own it.

Can you email and clearly request a change of email address for all their records. Then if they don’t do this, it is their fault if you don’t get the link.

Might not be long but it’s certainly not clear, it was reasonable for someone to ask for clarification

Good grief I can’t believe the cows who are basically bullying a survivor of rape. Take a good look in the mirror.

What the fuck sort of a response is that to someone who said in her (short and imo clear) post that she's been a victim of rape and needs, but can't access, counselling?!

Maybe have some compassion?? Can you stretch and think about why she might not have the calmest approach to this issue?

OP really sorry this is happening to you, I would write to them (email) making the problem clear and ask for a refund or a new course of sessions with links sent well in advance.
I'm sorry for what you are dealing with and what you've been through.

Have you actually met with the counsellor at all? If so, can you talk to them about it if you do manage to meet? It sounds very frustrating x

Is it an organisation - is there another counsellor you could swap to?
But ultimately if it is upsetting you, it would be understandable to just draw a line under it.

I have told them at least 3 or 4 times, including in writing but mainly by phone, and I am angry about that. I don't need the stress.

have some compassion for ... a victim of rape and needs, but can't access, counselling

Cancelling now will not get any money back but will save me the stress and I can get counselling from another place.

Apparently she can access counselling from somewhere else.

AIBU is not really a place that offers compassion, especially if OP doesn't want to enter into any discussion about how the current situation could be improved.

Since apparently the sessions are not happening and being wasted anyway I'm not sure what the point of cancelling would even be.

Then you can step away any time.

If they are registered with any accreditation body you could ask someone to complain on your behalf - but only if you can be bothered.

It shouldn't be this difficult to get help