This is all over but I checking for my unreasonableness to be irked by this?
I've been loyal to a company for a certain service for 35 years. I spend on average £150 a month.
They offered free parking in the adjoining car park as a client benefit. You give them your registration and they input that to register your vehicle for the amenity.
The car park owners changed recently and there was a problem with all entered registrations in a 72 hour period and I got a fine (invoice whatever it's called). As did many others of their customers.
I phoned and was assured it was cancelled but a staff member.
A while later I got another letter saying I'd not paid and was now not eligible to pay the lower amount. I needed to pay £100.
I called and was assured they'd cancel it, and they sent me a photo of their email to the parking company. Do I relaxed.
Another letter arrived, far more serious now, bailiffs mentioned. As I had been abroad, I hadn't seen the letter in good time;I was right on the cusp so I paid the £100 without contacting the business for them to attempt to contact and try to get it cancelled. If also lost confidence in their ability to get a resolution.
The next time was there in person, I asked to speak to manager about them covering the loss.
They offered half. I said that wasn't acceptable and pushed for the full amount.
It has created bad feeling and I now feel awkward there.
From what I hear, all other affected customers' fines were cancelled on the businesses first approach to the parking company.
WIBU to stand my ground for the full amount? Or should I have been content with the 50/50 split to avoid this friction that I now feel when I'm there?