AIBU to complain after rude treatment at Boots over medication?

[TheOpalFox]

Went to boots today for some medication, they said it was prescription only . I then added it to basket and click and collected it . The woman was so rude to me! So rude !!! I then told her colleague … as I walked out, I wasn’t rude . She then shouted across the whole shop… you better not be talking about me!!!! Wow wow wow!!!!!

Exactly this

Maybe she just meant that the pharmacist had to approve it, and s/he was at lunch?

Did you have the consultation with the Boots Pharmacist?

So you didn't like being told that the medicine had to be approved by a pharmacist? Did you lose your temper with her?

That's no better - she was still telling OP she couldn't get a medicine without a prescription when she should be saying "Please come back in x minutes when the pharmacist is available".

I have never known a boots store do immediate click and collect.

Did you ask for Eviana? Because thats not for bleeding, its for menopause and only available on prescription. Maybe there was some confusion over what it was you were asking for but either way she doesnt sound like she was rude

OP has disclosed that she has learning difficulties in many of her other threads.

Yes so sorry if it come across rude in my post sorry

she told me if was prescription only and not once did i lose my temper?

For the love of God, will you please tell us what she said that was rude?

That's not what happened. She was told it's prescription only, which is completely different to needing to be reviewed by a pharmacist.

It's okay, no worries.
It sounds like you've got a lot going on in your life at the moment.

Maybe this was the last straw in a very difficult couple of weeks.

If the assistant didn't explain well to you about the Evana, or she was plain wrong, I can see why you were upset.

Can you try to put it behind you? The assistant was annoyed because you kind of proved her wrong.

I hope your bleeding stops soon and you get your hysterectomy done ASAP.

I didn't think you could click and collect instantaneously

<misses point>

@TheOpalFox She then shouted across the whole shop… you better not be talking about me!!!!

Were you talking about her? And if so, what did you say? And to whom?

You can with Superdrug.

<<also misses point>>

Boots website says

• Order Online & Collect: If the item is in stock at your local branch, you can select "Click & Collect" at checkout for same-day pickup, usually within a few hours.

It can also depend what you answer when asked why you need it/if you have had it before.

I tried to purchase a drug from boots last year and when asked what it was for they couldn’t give it for that reason without prescription. Frustrating but I get it. (So I went to a different store and lied which I know is wrong but we had it prescribed it was just to tide over!)

I will not go anywhere near my local Boots since the pharmacist shouted my confidential medical information all over the shop. Not just my name and address, but my diagnosis and the prescribed medication. I am sure everyone else in the queue and surrounding area were fascinated. You would think pharmacists would at least try to be discreet.

How was that rude?

If you asked for “Eveana” I would assume you meant Eviana, which is a POM.

Evana (tranexamic acid) is also a POM and can be ordered online from Boots, but needs to be approved by a pharmacist (usually a prescribing pharmacist).

You wouldn’t have been able to buy it OTC, so she wasn’t wrong about that. I feel a bit more context is needed; what exactly did she say? Her shouting down the shop at you was rude.

How long between you going in initially and then returning to collect?

I would complain. I have had the exact same issue and they got very shirty. Not my fault they are wrong and l know they have are wrong -l am a qualified nurse. I’m not sure if it’s due to laziness, stupidity or lack of training