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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Do nursing staff not wash patients anymore or change sheets?

409 replies

keepswimming38 · 03/04/2026 06:09

My daughter has been admitted to hospital with meningitis. She’s on an infectious diseases ward. I’ve been by her side most of the day for 3 days and despite her not being able to move as she is so weak, not one nurse has asked her if she wants to freshen up, have a wash, change her sheets. I’ve done it for her. Is this usual? The nurses are sat next to their little computer trolleys, or chatting at nurses station, so not all run off their feet I would say.

OP posts:
Thanksabunch10 · 03/04/2026 10:03

Ghostspritz · 03/04/2026 09:46

Maybe one of the nurses on this thread can clarify whether normal wards on longer have buzzers? Surely that’s a safety issue.

Wards absolutely have buzzers and if they don’t there is something seriously wrong!

TheGander · 03/04/2026 10:03

TheAutumnCrow · 03/04/2026 09:43

That’s one of my serious concerns about my hospital stays, @C152 - they take your regular meds away and then don’t let you have access to them (and certainly not at the correct times). For me, these have included blood pressure and thyroid medications that need to be taken daily, ‘going missing’.

I have had nurses and midwives repeatedly ignore doctor’s instructions on notes, and repeatedly fail to give treatments, set up drips, and follow protocols. I’ve been given food I wasn’t supposed to have; and at other times I’ve been denied food and water.

In one ward I was given more help and sympathy from the cleaner than the nurses.

The contempt shown by a few of them toward me and some older ladies on one particular ward was remarkable. I told the lead consultant all about it on my discharge day in front of them all, and ended up with an apology from some sort of ‘chief nurse’ who was a total wet blanket.

It shouldn’t be luck of the draw like this as to whether hospital care is adequate.

If this happens again ask to speak to the ward pharmacist. They should explain protocol re drugs and if there’s been a drug error they should take it v seriously. However, they may not admit it to you outright . Health care professionals very rarely criticise another HCP to patients, even if in fact they have a low opinion of said HCP.

WearyAuldWumman · 03/04/2026 10:03

Thingamebobwotsit · 03/04/2026 07:11

Absolutely shocking! It has been a while since I was in hospital but this is basic hygiene. No wonder there are so many hospital acquired infections.

I can only assume no one is 'shouting' about this because no one is complaining to PALS. Please report to PALS. It will get logged and if enough people do this, then eventually something will get done. The nursing staff won't generally do this, but the HCAs should.

Sorry for the rant, but having experienced care in hospital in a lower to middle income country where healthcare was scarce, this is absolutely 101 basic stuff and my family and colleagues overseas would be horrified by this.

A relative of mine had a dreadful experience in hospital whilst there for a planned operation.

She didn't make a formal complaint, but sent a letter with "suggestions". At the time she was on a hospital inspection team in another area, but her hospital staff seemed oblivious to this.

Sahara123 · 03/04/2026 10:06

No not at all, on the last visit she also was attached to all sorts, but I did do everything myself and ask for help when I needed it. Things obviously vary greatly from hospital to hospital. We are in and out a fair bit , disabilities, cancer, I guess I’ve just got used to making myself at home !

pasanda · 03/04/2026 10:07

How is your DD doing op. Is she getting better?

Thanksabunch10 · 03/04/2026 10:07

Snufkin88 · 03/04/2026 10:00

What’s shocking about feeding your own child and washing them ? I certainly wouldn’t expect staff to do that for my child in hospital nor would my child want it (I would expect them to change the sheets though). Different for adults .

So @turkeyboots would you just sit there while the nurses washed and changed your child? You wouldn’t want to be involved in this in anyway? See this is also the issue, there is a sense of entitlement these days with the general public seeking medical care. The NHS is on its knees, there are NO nurses and the ones that remain are expected to provide medical care to 20-30 patients yet people will moan if they wait a few hours for a nurse to get to them on the community (the nurse has likely been driving around the city to other patients, not, as this thread suggests sitting eating cake) and they will still sit beside their child who needs changed and go ‘meh they are in hospital so it’s a nurses job’ Sorry… no.

Sahara123 · 03/04/2026 10:09

Sorry that was to OP and anyone who thought I was harsh!

lady725516 · 03/04/2026 10:09

I work as a hca. Yes we wash patients and change sheets.
speak to the ward sister/manager.

GinaandGin · 03/04/2026 10:10

Snufkin88 · 03/04/2026 09:49

are you a nurse and do you actually know anything about nursing ? Doesn’t sound like it to me. It didn’t “go to pot” after becoming a degree . Nurses are highly trained professionals and there is a lot of specialist knowledge required for the job not to mention a huge amount of responsibility.
there is no excuse for someone not being offered a wash when they are sick but that doesn’t mean that nursing shouldn’t be a degree. However it is clearly poor nursing care . Doctors also provide poor care such as not washing hands before giving needles etc and no one ever says it “shouldn’t be a degree” when you hear about poor medical care . People love trotting this out about nurses for some reason. I think there is some misogyny behind it whether conscious or unconscious because it’s a female dominated profession.

Agree 100
This scorn on nurses having degrees is misogynistic
I'm sick of hearing "in my day nurses nursed" rhetoric
And don't even start me on the obsession with nurses uniforms
Yes, bad care does exist

But it's not just nurses

UnctuousUnicorns · 03/04/2026 10:12

I think it depends how much care the individual patient needs. A year ago I spent nine nights on Female Orthopaedic with a broken hip and wrist (the right, my dominant one as luck would have it). Apart from a bed bath the morning after my THR surgery, I was responsible for washing myself. I would request towels, fresh gowns etc. and a nurse would bring a bowl of hot water, fetch my toiletries bag from my locker, and draw the curtains round so I could get on with it.

I had a shower a couple of times during my stay, when DH would help me, pushing me in a wheeled shower chair into the bathroom and helping me undress and dress again etc.

My bedding was changed about every three days, which I think was fine, as I wasn't soiling it, so it didn't need changing every day. Again, I think that would depend on the individual patient's circumstances.

The ward was incredibly busy, and even though I could just about haul myself up the bed and to sitting with my left hand, I was very obviously encouraged to be as independent as possible. The OP's daughter clearly needs a lot more care which doesn't seem to be forthcoming, which is very concerning. Although for years now, spouses or relatives etc. have been encouraged to help provide basic care with washing etc. presumably to take the pressure off already short staffed wards. Personally, I'd rather be helped by DH than a nurse, but other patients need more care from nurses that they're not getting, which is very worrying.

MummyWillow1 · 03/04/2026 10:13

It will be because you are there that they aren’t checking. They will have seen you caring for her so they don’t need to do it.

If you need some help caring for her then ask politely. I am not surprised the nurse got snotty with you if you approached them with the same attitude you seem to have here. Nurses and HCA’s are entitled to speak to each other during their shift and also to take breaks. I can guarantee they weren’t just standing around chatting. It is understandable that you are stressed and worried about your DD but no need to take it out on the staff.

LittleBearPad · 03/04/2026 10:16

Thanksabunch10 · 03/04/2026 10:07

So @turkeyboots would you just sit there while the nurses washed and changed your child? You wouldn’t want to be involved in this in anyway? See this is also the issue, there is a sense of entitlement these days with the general public seeking medical care. The NHS is on its knees, there are NO nurses and the ones that remain are expected to provide medical care to 20-30 patients yet people will moan if they wait a few hours for a nurse to get to them on the community (the nurse has likely been driving around the city to other patients, not, as this thread suggests sitting eating cake) and they will still sit beside their child who needs changed and go ‘meh they are in hospital so it’s a nurses job’ Sorry… no.

An entitlement to be cared for? In a hospital? You don’t think that’s a pretty low bar you’ve set there

Onmytod24 · 03/04/2026 10:17

Figcherry · 03/04/2026 07:07

When my df was in hospital last year on palliative care some of the nurses were shockingly uncaring.
A nurse sat in the bay on her mobile desk drinking Costa coffee whilst an old man kept asking for a cup of tea, and no he wasn’t nbm. She told him the tea trolley would be round soon which I knew was a lie.
My df started vomiting coffee grounds vomit and she wasn’t going to offer help until I called her over and then I had to tell her to fetch a doctor.

My uncle in another hospital got 5 chicken nuggets and 10 chips for his lunch the day I visited. He’s 91. He asked me what the chicken nuggets were. That wouldn’t fill my 4 year old dgc. His nurses were lovely though compared to my dad’s.

A colleague, 10 years ago, used to refer to the NHS as the No Hope Service, It’s unfortunately true in some areas.

That sounds awful. I just wonder where your Hospital is? Me. I’ve just spent three weeks in a South London Hospital you get a menu with about 50 choices with subsection for all kinds of dietary requirements care and help with fantastic. Maybe they get more money down here.

LittleBearPad · 03/04/2026 10:18

MummyWillow1 · 03/04/2026 10:13

It will be because you are there that they aren’t checking. They will have seen you caring for her so they don’t need to do it.

If you need some help caring for her then ask politely. I am not surprised the nurse got snotty with you if you approached them with the same attitude you seem to have here. Nurses and HCA’s are entitled to speak to each other during their shift and also to take breaks. I can guarantee they weren’t just standing around chatting. It is understandable that you are stressed and worried about your DD but no need to take it out on the staff.

How unkind you are.

It is the hospitals employees’ jobs to care for their patients not to assume that family will do their jobs for them.

burntoutnurse · 03/04/2026 10:20

greengagejamandcrumpets · 03/04/2026 06:40

Sadly those days are gone and Nurses now see a nursing qualification as a step on a ladder to a hospital admin job.

What a load of shite!

I’m a nurse (admittedly on a paeds ward) and i have zero desire to move to admin! I changed patients sheets myself in the HCA is busy! But if a family member is there 24 hours a day the assumption is they do personal care. However you can ask for help!

admittedly sometimes we are so so short staffed that I go home upset that proper care hasn’t been carried out that shift.

but please don’t tar all nurses with the same brush. We are working in a failing establishment.

PeopleWatching17 · 03/04/2026 10:21

keepswimming38 · 03/04/2026 06:09

My daughter has been admitted to hospital with meningitis. She’s on an infectious diseases ward. I’ve been by her side most of the day for 3 days and despite her not being able to move as she is so weak, not one nurse has asked her if she wants to freshen up, have a wash, change her sheets. I’ve done it for her. Is this usual? The nurses are sat next to their little computer trolleys, or chatting at nurses station, so not all run off their feet I would say.

I’ve had several stays in hospital, in Devon, and my mum spent weeks in one in south west London. At both, the beds were changed every day. I thought that was a given.

MummyWillow1 · 03/04/2026 10:21

LittleBearPad · 03/04/2026 10:18

How unkind you are.

It is the hospitals employees’ jobs to care for their patients not to assume that family will do their jobs for them.

The attitude here is what is wrong with society. We show up when people need help and care for our children. The NHS is there to help in times of need, not be at your beck and call.

She is getting the clinical care needed yet OP chose to berate the nursing staff for not bathing someone who has been bathed?

Alwaystired23 · 03/04/2026 10:22

As a nurse, when I worked in the hospital we assisted patients to wash every day. I work in the community now, I am a nurse manager. We have end of life patients who have multiple daily calls to attend to their hygiene needs. I would speak to the nurse and say she needs help. Not that you should have to. My sister was in hospital a few years ago. She was late 20s. They didn't wash or help her for 5 days. I went in to help her shower in the end. She had been so unwell and had a tampon in since before she was admitted. When she was admitted she had been sedated, so no one was clearly checking her, making sure she was clean and tidy.

AprilMizzel · 03/04/2026 10:23

Depends on he wards - FIl got it on most wards he was on though he was discharge with a catheter still in late at night with no instructions for ongoing care.

Dad didn't though basic care was often also missing like getting drugs in him at all let alone of time.

Recently with Mum they didn't even get her clothes off her - she was left for three days in clothes she went in - partly due to injury but she was desperate for a wash and change of clothes - I had to help her when home. They did offer to let me or Dsis put as uppository in for her - which none of us wanted including mum.

Snufkin88 · 03/04/2026 10:24

LittleBearPad · 03/04/2026 10:16

An entitlement to be cared for? In a hospital? You don’t think that’s a pretty low bar you’ve set there

So do you think parents should sit there while the nurse changes the child’s nappy and spoon feeds them ? Seriously ? When your child is in hospital you are still responsible for them you don’t just hand over all your usual parental responsibilities to the nurses and hcas.

Kirbert2 · 03/04/2026 10:27

Snufkin88 · 03/04/2026 10:00

What’s shocking about feeding your own child and washing them ? I certainly wouldn’t expect staff to do that for my child in hospital nor would my child want it (I would expect them to change the sheets though). Different for adults .

I don't think it's shocking but it was definitely difficult at times. It meant I often only ate once a day, felt guilty about needing the loo and went without my own shower.

Pickledonion1999 · 03/04/2026 10:27

Changedforsafety · 03/04/2026 07:03

My friend is a nurse of 30 years standing and she goes mad about this. She works in cardiac Hdu and she said some of her colleagues wouldn’t even think about personal care for patients. She is run off her feet on nights , but says she strives to leave her patients fresh in a clean tidy bed, shaven if they are up to it .
She has improvised to wash hair and all sorts , I’m really proud of her
patient care.
I wouldn’t leave any of my elderly family in hospital these days without a daily visit.

I was a Nurse for 30 years and patients were always washed . My last 15 years of Nursing was spent in a hospice and we would never stop until all patients were washed. For some in pain or with motor neurone disease this could take hours. I appreciate we were better staffed than many NHS wards though. We even went round on an evening shift and gave them a freshen up before bed ! Like you though if my elderley dad went into our local hospital I honestly would not leave his side.

ThreeBreaks · 03/04/2026 10:27

There is a shite load of difference between changing a pre- toilet trained child's nappy and a 20 year old needing personal care.

GETTINGLIKEMYMOTHER · 03/04/2026 10:30

I was offered a wash while unable to have a shower (drip one side and drain in my lung on the other) but declined - not so decrepit that I’d want anyone washing me! I was given the large, moisturised ‘wet wipes’ they use instead.

Had to ask more than once during the night for bottom sheet to be changed, because of the drenching sweats I was experiencing. HCAs usually did it promptly enough. Luckily I had a dh bringing in plenty of clean dry PJs every day!

Worst thing was being unable to wash my hair - I felt horrible. But one day dh helped me do it with a jug over a basin, phew.

TurnipsAndParsnips · 03/04/2026 10:30

In the last few years of her life my Mum spent time in three different wards at the Royal Berks Hospital. The Stroke Ward and the lungs one were absolutely brilliant - she was washed, bed changed, clean gown, ensured water was within reach, offered tea and coffee. The geriatric ward was an absolute disgrace - water out of reach, not offered a bed bath, sheets not changed, buzzers not answered. One woman fell out of her bed and was lying on the floor. I went to find a nurse, who told me that the woman “liked lying on the floor” and they left her there. All the patients were given something to make them sleep every night. My Mum had a locker that wouldn’t lock and had her purse and a silver necklace stolen from there (fortunately only £10 in the purse and no cards). I complained to the nurse in charge, who got aggressive with me. This was all in one hospital, and such differing standards of care.