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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Would I be unreasonable to email the gym manager after my shampoo and conditioner were stolen from locked locker?

55 replies

DickieAnderson · 23/03/2026 00:40

I’ve been going to a small hotel gym for 15 years and all the staff know me and are lovely and friendly.

I use the gym and pool at night and I’m often the only person there until closing, I usually decant my shampoo and conditioner into travel bottles but last week took the whole bottles as they were brand new and didn’t have a chance.

They were both £20 each so not cheap (I have bleached hair and swim daily so need decent stuff to deal with my hair constantly doused in chlorine) and I’m struggling for money so can’t just replace them but it’s also my own fault.

My friend had an emergency and needed me to go and watch her kids, I’d walked to the gym as it’s 3 minutes from home so was on foot to her house 15 minutes away.
I didn’t want to drag all my gym stuff so left it in the locker and took the key and planned to go back the next morning to collect my things.
There are plenty of lockers and even when the gym is full there are free lockers but it’s been quiet for months.

I had to stay at my friends with her children till the next afternoon as she was in hospital and her husband was working away, I waited until he returned home and went back to the gym for my things.

I didn’t notice until the next day my shampoo and conditioner were missing from the gym bag, I’m absolutely certain they were left in the locker. I’ve checked and nothing handed into lost property and the cleaners said they didn’t see them. There is only one member of female staff and two cleaners, would either have another key?

I know it’s my fault for leaving them and I take full responsibility but I still find it so upsetting that someone has stolen from me knowing they were aware everything in the locker was mine (my name is on my gym bag and other things in the locker were identifying) and it’s made me feel really upset.
Everything was folded nearly and in different pockets in my bag and it was clear someone had gone through it and moved everything.

Would it be unreasonable to mention it to the manager or should I just accept I was at fault and took a risk that backfired? Interested in others opinions whilst I decide what to do please.

OP posts:
andthat · 26/03/2026 04:20

Kokonimater · 26/03/2026 01:11

Don’t be so passive!! You have the right to be upset. And the right not to have your stuff stolen. Speak up! Complain! Ask for recompense. You’re a long term valued client. Be assertive!

⬆️
this

Rocknrollstar · 26/03/2026 06:45

DickieAnderson · 23/03/2026 01:07

Thank you, I might just send an email directly to the gym manager saying I take full responsibility but I still feel it’s a bit out of order that someone had clearly been through my bag and taken things.

There is CCTV but not in the changing rooms obviously, it will narrow it down to anyone who had key access.

But you can’t be sure that they were taken from the locker. You may well have left them out and how can you afford the gym but not a bottle of shampoo?

Mymanyellow · 26/03/2026 07:04

I would e mail the manager, there may well be a spate of petty thefts going on. If you are not allowed to use the lockers overnight and someone opened it to check it would have expected the whole bag to have been removed and stored in lost property. You could have collected it the next day. What I wouldn’t expect is someone to open the locker and help themselves to your belongings.
There must be a staff rota so they know who was in work at the appropriate times.
A member of the public would have had to force the lock on the off chance of finding something worth stealing.

NovemberMorn · 26/03/2026 12:16

Rocknrollstar · 26/03/2026 06:45

But you can’t be sure that they were taken from the locker. You may well have left them out and how can you afford the gym but not a bottle of shampoo?

1.She has said she is sure.
2.Mind your own business.

SamPM · 13/04/2026 14:56

babyproblems · 23/03/2026 12:52

If the locker was actually locked, YANBU!!
If you left them unlocked I think it’s on you…

No it not. That does not excuse someone from stealing her things, it should still be reported.

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