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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Insurance policy I've never applied for - could this be a scam?

11 replies

Czerwonitz · 21/03/2026 16:41

I've received a series of emails from Combined Insurance By Chubb about an insurance policy that has supposedly been set up in my name but I haven't set up any such account.

Obviously don't want to click on any of the attachments or links and could just ignore it but is there some risk someone could have stolen my ID and this is a symptom? (Can't see any new credit accounts on my file but I know they take a while to show up).

Obviously also could phone the company but don't really want to.

Thanks Mumsnet wise ladies.

OP posts:
Boomer55 · 21/03/2026 16:43

Just ignore them.

caringcarer · 21/03/2026 16:44

Scam

Czerwonitz · 21/03/2026 16:45

Thanks - it's weird because it looks very convincing on the face of the email but I'm just going to bin. I don't pay for any of the insurances we have except travel so it can't be a company name change or anything.

OP posts:
hollyandribbon · 21/03/2026 16:58

Do you have a partner? Have you asked them?

ImDoneOnceAndForAll2 · 21/03/2026 17:02

That insuramce company is real but the email maybe a scam pretending to be that company.

Look at the email.address etc.
Ring them.
I wouldnt just ignore it but i wouldnt just give my info either
Worth looking into
Ring the number on the internet, not the one on the email (check if its the same number)

Czerwonitz · 21/03/2026 17:03

hollyandribbon · 21/03/2026 16:58

Do you have a partner? Have you asked them?

Yeah definitely not him and he wouldn't use my personal email for it. We'd never even heard of chubb before except for door locks!

OP posts:
Czerwonitz · 21/03/2026 17:08

I see it's from the American parent company which makes me more inclined to ignore it. I don't have any identity in the US so seems unlikely someone could set it up to make a claim against it

OP posts:
KnewYearKnewMe · 21/03/2026 17:10

If you select reply, is it a genuine email address - accounting for font changes etc?

if it is - possibly worth sending a completely separate email with ‘nothing to do with me, please review & delete’ type message?

busyd4y · 21/03/2026 17:44

Is your email address your name?

If so it's most likely a typo on the email address somewhere in the process

What would the scam be? It might be a virus but unless they are asking you to pay for something I can't think what a scam would be

mumofoneAloneandwell · 21/03/2026 18:11

Yeah I'd contact the company directly but assume its a scam x

ComtesseDeSpair · 21/03/2026 18:17

Phone Chubb directly using the details in their website. Insurance policies are frequently sold on when a portfolio is run off or reinsured, so that the provider you took the policy out with is no longer managing the policy, and whilst policyholders are contacted about this, you may have missed communications.

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