How on earth do utility providers get away with such poor customer service?
I've just spend 30 minutes with a chatbot as my bill increased as my contract expired year.
Surely, it should be only right to speak to a person (I tried but failed the automated entry questions even though the answees were right).
They must be making a hell of a load of money from the customers who don't notice the increase or it wouldn't be worth their time operating like this. Clearly not losing customers as a result.
There's no way a conversation with a humsn would have taken as long!
Just a rant but anyone rlse think it's ridiculous - sane with insurance - ring up and shop around every single year. Loyalty not rewarded.