To ask how many times your cleaner cancels in a year?

[SilkyredPjs1]

Cleaner comes once a week for 3 hours, she cancelled today again, it’s the 4th time in 4/5 months. Reasons have been car broken down, child ill, cleaner ill.

We don’t seem to get more than about 3 consecutive weekly cleans without her cancelling.

I’ve never had a cleaner before so not sure if she’s just unreliable or if they’re all like it!

You don't pay her when she fails to show, do you? Does she do a good job?

Zero, but she’s bought her child with earache once or twice.

Once in over 3 years.

In answer to the question in six years, never. My cleaner is incredible and it would take nuclear war to stop her.

Personally, my cleaner could be prime minister. Yours is probably doing cleaning work because she’s been sacked from all the other jobs.

No, we don’t pay her if she cancels, we’d pay her obviously if we had to cancel.

Yeh, she does a fairly good job to be fair, a few things recently I’ve noticed she’s missed but they’re only small things so I haven’t brought them up.

I don’t know, there definitely seems to be an air of ‘I can’t be arsed’ lately which is making me Q whether it’s worth keeping her on.

No that's not a normal rate of cancellation.
I wouldn't keep someone on who cancelled that often

Ours changes days quite a bit and takes quite a few weeks off in the school holidays. But her kids are the same age as mine, so I get why she does it and think it's fine for her to want some flexibility. I know she has ditched some clients and I'd rather treat her well and keep her as our cleaner.

I find it varies. We had one recently who I liked as a person and was reasonable at cleaning but cancellation on spurious reasons every 3-4 weeks. I think she thought it didn’t matter as she didn’t get paid but in the end I had to let her go as it was causing us too many problems. We now use an agency and if our regular cleaner can’t come they can send a replacement if we want. Much less stressful.

Yes; this is kind of where we are now I think. She does a reasonable job and I like her as a person but I get the impression she thinks her cancelling doesn’t matter because she doesn’t get paid, but it does. We have a cleaner because I don’t have the time atm. I cancelled other things and spent 2.5 hours today cleaning instead because I don’t really like it going 2 weeks without a proper clean, plus then it’s dirtier for her when she comes back next week and she doesn’t get as much done.

I think I’ll give it another couple of months and then let her go if she cancels again.

I know Easter’s coming up and she doesn’t work a lot of school holidays so I’m expecting her to cancel then too for a couple of weeks. We just don’t seem to be getting going!

My first one cancelled frequently. My current one almost never. And if she had, it’s been for a good reason.

Daily. For she is me

Ours cancels loads but appears to live a life of high drama and always seems to be in such terrible situations that I feel I can't give notice. Debilitating migraine. Dog died. Daughter urgently needing taking to A&E. Mum passed away. Terrible car accident.

I would say she misses 1 out of every 4 cleans and this has been consistent since 2022. I have vowed to let her go if we have two consecutive frivolous cancellations, but we never do. am not quite convinced the drama is real

Our last cleaner cancelled loads - at least 30% of the time, and there was always a long tragic reason involving multiple illnesses, missed flights, broken-down cars etc. Eventually reached the end of tether and stopped her coming completely, found a new cleaner who was due to start last week, but then the new cleaner messaged me 20 minutes before she was due to come to say she felt ill so wanted to cancel! Think it’s Gods way of telling me to do my own cleaning 😁

We have two come, sometimes a third, never missed a clean in nearly two years. I do think this is pretty exceptional they’ve never had unexpected circumstances needing a cancellation though.

Loads, usually illness. Probably every 4th or 5th week. But she's got a ton of personal stress in her life so I shrug, grab the hoover and do it myself. I obviously don't pay her if she cancels though. Sometimes she reschedules to another day.

Mine has some health issues to which I’m sympathetic - she may cancel once every couple of months, but she’s often running late due to these issues (usually it doesn’t matter cos I wfh but if I need to plan my day it can be annoying). She’s a nice lady and I trust her. I’ve had untrustworthy cleaners in the past so I’d rather that. She sometimes goes back to her home country, but that obviously doesn’t count.
tbh if she quit I prob wouldn’t bother w a cleaner for a while as my work circs have changed/DC are back home so they can clean their own rooms/shower room.

We have always been very clear that ‘Treasure’ is welcome to come at any day/time that suits her. She prefers to have daily set slots, gives load of notice of her holidays and really has made herself indispensable.

coming up to twenty years, have perhaps flexed her hours with some notice a handful of times in that time.

Realise we have been blessed and seriously wonder what we shall do when she retires.

In my experience it’s definitely a thing with self employed cleaners.

Our best cleaner ever (in terms of the quality of cleaning) only ever managed 2 or 3 consecutive visits before there was some excuse for cancelling the next one. We eventually let her go when she asked could she bring her 5 year old with her during the summer holidays - to sit around our house for 3 hours while she cleaned - as she didn’t have childcare. That was a firm no. So she called off sick.

We now use a great cleaner who comes herself, and brings 2 additional cleaners with her. They are here for an hour. They’ve never missed a clean yet, if one of them is sick or on holiday or whatever, the other 2 still come and are here for a little longer.

Depends on the life stage of the cleaner in my experience. We've had several over the years and by far the most reliable two were in their 50s/60s (both then retired though) so no childcare issues. Current one has young children, she doesn't work in school holidays which is fine with us, but also does cancel probably once per term with child sickness. She's a bloody good cleaner when she's here though, so I'd still rather have her than a previous mediocre cleaner who gradually did less and less. And having been through that stage myself with 3 small children and seemingly endless rounds of sickness, I sympathise!

Mine never. They work as a duo so if one can’t make it the other will be there. They come weekly.

they do frequently change days and times, but as I am at work it doesn’t matter. I can change days too. I recently changed days as had guests round. Delayed till the day of the guests arrival and they when they left. Still a weekly clean.

Once or twice in the last 15 years

I can't blame her, who'd want to go and clean another women's house?

Lol, I don’t know, someone who had set themselves up as a domestic cleaner?!

I think ours has cancelled once, possibly twice in the last three years. She always offers an alternative day to make up for it. There have been a couple more times when she has had a family event on our clean day but in those cases she gives us plenty of notice.

I think across a year she has 2 chest infections and maybe takes a couple of weeks off sick each time. She’s older and has COPD, it’s almost expected at times!
she’s wonderful when she’s here, we accept that sometimes she’s off sick.