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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think that anyone can use the lifts?

125 replies

MyPlumNewt · 12/03/2026 12:51

I’ve just been shouted at by a lady in a wheelchair and told I’m “holding up” the queue by queuing to use the lift. And then she kept shouting at me saying only disabled people or people with prams should use the lifts. AIBU to think that anyone can use the lifts if they want and not only disabled people or people with prams? I wasn’t jumping in the queue either, I was just waiting in the queue normally. The queue had 6 people in.

OP posts:
nomas · 12/03/2026 14:23

Whatbloodysummer · 12/03/2026 14:19

@nomas

The signs are everywhere here in Scotland? Maybe it's a regional thing? I assumed that it was UK wide?

The signs just make it clear that priority should be given to those who have no option other than to use the lifts, which is common sense and common decency really? No-one is saying that the lifts aren't for everyone.

Not sure why you’re writing your every statement as a question but no one has said priority shouldn’t be given to wheelchair users or those with a disability.

But when you’re as rude as this person was, when there are only 6 people waiting anyway, she can wait for her turn, especially as there was no signage.

ParmaVioletTea · 12/03/2026 14:26

Well, I think when there's a queue, and there's someone waiting who HAS NO OTHER OPTION then yes, she should have priority and you shouldn't have gone ahead of her.

Her whole ife as a wheelchair user is slowed down by this sort of queue, behind able-bodied people who have a choice, when she doesn't. I hope at the very least, you stood aside for her, and the whole queue let her into the lift first.

YABU.

GeorgeMichaelsCat · 12/03/2026 14:28

JacquesHarlow · 12/03/2026 13:02

AIBU to think that anyone can use the lifts if they want and not only disabled people or people with prams?

Why do you need to come on a forum to ask this, @MyPlumNewt ?!!

Of course anyone can use them if they want.

The unspoken covenant we USED to have however, was that if you were able bodied, able to move around with freedom etc, that you wouldn't take just what you were entitled to; you would also consider what would keep the flow of society moving.

Which brings me to this:

I wasn’t jumping in the queue either, I was just waiting in the queue normally.

Why wait when you could walk down the stairs ?

Yes you're entitled to wait, same as everyone else.

But unless you are (typically) about to tell me that you have a hidden disability, are pregnant, or can't walk....

Then why not consider the needs of others?

If I see a lift, and I can see there's a queue behind me of people who DO NOT have another option to choose from,

Then funnily enough I just walk on past and head to the stairs.

No one is lining up to congratulate me, it just is the normal thing to do in society when you have more options than those who have fewer options.

YABU.

Who said OP was going down? She could have been going up.

NFPorterkeeponkeepingonNsoul · 12/03/2026 14:31

ilovepixie · 12/03/2026 13:00

Not all disabilities are visible. People need to use the lifts for all sorts of reasons. Tell her to jog on.

Jog on wouldn't be very apt ,the shouty woman was in a wheelchair.
Disabled people aren't all saints nice and nasty in all people.

Rora24 · 12/03/2026 14:31

Even when pregnant, I always took the stairs unless is maybe 3+ floors. I think any extra cardio is beneficial.

Now I have a pram, it does irritate me when there are queues/lifts are full of people that look able bodied (I appreciate some may have hidden disability but not all).

It once took me and a lady with a walking stick 20 minutes to get from floor 1 of a car park to the ground floor because the lift kept getting full on the ground floor and there was no room by the time it reached us.

MunicipalDarwinism · 12/03/2026 14:31

Hello @MyPlumNewt , welcome to MN.

No one should shout at anyone for no good reason, but personally I would give a wheelchair user priority.

MyBrightPeer · 12/03/2026 14:36

Anyone can use a lift but if I see a wheelchair user or someone with a pram, I will give priority. Not all disabilities are visible so my ordering doesn’t particularly work but that’s just how I see it.

Out of order for someone to have a go at you though.

pinck · 12/03/2026 14:45

As someone with MS who doesn’t “look” disabled, this kind of shit drives me absolutely crazy. Invisible disabilities exist. I’ve thankfully never had someone shout at me like that, but if someone ever did they’d get a very quick and not-very-polite reminder to mind their own fucking business.

LightDrizzle · 12/03/2026 14:59

I haven’t voted and she was unreasonable to shout but at the same time I give people with mobility problems or pushchairs priorities with lifts.

My daughter is a wheelchair user so has to use a lift but we are often with her as a family so 3 to 5 able bodied people of whom only one needs to accompany my daughter for these few seconds and the excess will automatically divert to the escalators or stairs if there are people with pushchairs or wheelchairs sharing the same queue so there needs to be consideration on both sides. Another example is at airports, Ryanair and other budget airlines don’t usually pay for the airbridge so my daughter has to use the Ambilift. We need to be 2:1 with her for this as one to handle her and the other to partially dismantle the chair and carry all the gubbins that don’t go in the hold into the cabin, but we often see up to 6 family members accompanying a wheelchair or stick or frame user in the ambilift when 4 of them should just have used the normal channels leaving more space for the users it’s intended for and reducing the number of trips the ambilift has to take.

The lifts on the Elizabeth Line at Bond Street/ Davey Street are a pain and inadequate for the volume of traffic and I do internally give side eye to people carrying a couple of shopping bags using them instead of the escalators when there are always queues of pushchairs, wheelchairs and people shepherding enormous suitcases queuing at the lifts. My husband will take the escalators and meet us at the top so as to not take up space someone needs more.

I think it’s helpful that people who don’t have mobility problems or care for people with mobility problems often get a tiny taste of the obstacles we face when they have babies and toddlers. Until then you just don’t register the impact of people mounting the kerb to park on the pavement sending us into busy traffic on the road to get around if we have a light wheelchair, or if it’s a heavy powered wheelchair; sending us on a potentially long reverse and detour to find the nearest unobstructed drop kerb as taking some supportive wheelchairs down a steep kerb risks tipping them over. People think “People can get past!” - well maybe on two legs but many wheelchairs with seating systems and footplates for people with complex disabilities are wide, a lot wider than a person, a bike or a scooter.

One more suggestion; if you are sharing a hospital lift with a mother taking a very obviously poorly baby up
or down with a nasogastric tube/ oxygen/ O2 monitor up or down, please limit yourself to a quick smile at most if your eyes meet; maybe comment on his or her gorgeous eyelashes if you must but try not to stare too hard and resist your desire to comment about the poor little mite and what’s wrong with them. Their mothers are living a nightmare and rerunning through the neonatal hypoxic brain damage etc, etc, to a stranger in a lift on a rare attempt to get 10 minutes off the ward in daylight with their baby is not what they need. Even when you brightly comment that they are so resilient aren’t they! Not always they aren’t. Many die, or survive with lifelong disabilities which will have been explained to the parents. It’s a lead weight in the stomach and a knot in the throat to answer these doubtless non malicious questions but you really don’t need to ask them.

MyPlumNewt · 12/03/2026 15:23

Someone else in front did offer to let her go first but she refused.

OP posts:
MyPlumNewt · 12/03/2026 15:57

nomas · 12/03/2026 14:00

OP could be going up 4 levels for all we know.

I was going up 2 levels.

OP posts:
SpringIsSpringing2026 · 12/03/2026 17:16

NovemberMorn · 12/03/2026 13:26

Actually it does. Many lifts have a maximum number of people allowed.

Actually it doesn't as the capacity is rarely reached.

SpringIsSpringing2026 · 12/03/2026 17:21

Bonkers1966 · 12/03/2026 14:22

Because in comparison to you I am a defective human being, so riddled with imperfections small children point at me in the street and burst into hysterical tears 🥱

Well, you said it.

🙄🤣🙇🏻‍♀️

TakeTheCuntingQuichePatricia · 12/03/2026 17:59

SpringIsSpringing2026 · 12/03/2026 17:16

Actually it doesn't as the capacity is rarely reached.

Have you been in every lift in the UK? The lifts in some of the shops here are quite small. A wheelchair user/pushchair and 2 able bodied people fill them. They are usually full.

I've never seen signs saying wheelchairs/pushchairs have priority. But I've rarely been in a shop big enough for a lift that doesn't also have escalators, so no-one needs to use the stairs.

NovemberMorn · 12/03/2026 18:10

Twooclockrock · 12/03/2026 14:20

I would have offered the disabled person to go ahead of me when I saw them. Same as a woman with a pram or holding a baby or wrestling a toddler, or an elderly person with a stick or frame. I thought everyone did this.

Only people who consider others.

NovemberMorn · 12/03/2026 18:17

SpringIsSpringing2026 · 12/03/2026 17:16

Actually it doesn't as the capacity is rarely reached.

Lifts in my local shopping centre have maximum 6 people. I have seen lifts with max 4 in some shops.

Isthateveryonethen · 12/03/2026 18:18

User890976 · 12/03/2026 12:58

I personally find this inconsiderate and annoying. But also they may have an unseen medical reason for needing to use it

Unseen 🙄
in the same way how did she know the op didn’t have any ‘unseen’ reason ?

Isthateveryonethen · 12/03/2026 18:19

I would allow a person in wheelchair, or someone with a stick to go before me. I would never allow someone with a pram, I have one myself so pram users can wait

WilfredsPies · 12/03/2026 18:27

Shmee1988 · 12/03/2026 13:31

Tell someone in a wheelchair to jog on? I would like to see how well that is received

😁 Roll on, perhaps?

I use a wheelchair sometimes. If I started complaining about anyone else choosing to use the lift in front of me, (not that I would because I struggle with the stairs even when I don’t need my chair) I’d firmly expect to be told to fuck right off. OP, whatever her problem was, it was her problem, not yours. The lifts are there for anyone who wants to use them and it doesn’t matter if you’re pushing a pram, you’re in a chair or you just can’t be bothered to take the stairs.

NovemberMorn · 12/03/2026 18:29

Just to put another perspective on this, I have a stick,I recently had a Knee replacement, and have already had the other knee and hip replaced a few years ago...I am waiting for ankle surgery too. I certainly don't expect priority...I can walk.
I still use the stairs in most shops and centres more often than not, especially if I'm only going up or down a couple of floors.
I would definitely not go in front of a wheelchair user, no matter where I was in a queue, because I have the option to climb the stairs, albeit slowly.

SpringIsSpringing2026 · 12/03/2026 20:15

TakeTheCuntingQuichePatricia · 12/03/2026 17:59

Have you been in every lift in the UK? The lifts in some of the shops here are quite small. A wheelchair user/pushchair and 2 able bodied people fill them. They are usually full.

I've never seen signs saying wheelchairs/pushchairs have priority. But I've rarely been in a shop big enough for a lift that doesn't also have escalators, so no-one needs to use the stairs.

No I haven't, why, have you?

maybe you're living with the borrowers, but not all of us are.

i can't think of a single shop lift in any of the nearby towns that wouldn't fit at least 2 wheelchairs/ buggies & several standing adults.

Actually one had just came to mind, but it's in an old & almost empty shopping centre. The lifts are up to the toilets & centre admin (no shops). No escalator only a set of stairs. I've rarely bumped into another person using it. Let alone a queue 🤣🤣

Greyblankie · 12/03/2026 20:23

Should have told her to fuck off. I don’t look disabled but I have severe anaemia and just one flight of stairs would leave me exhausted … 2 flights id be in danger of passing out so no, the lift is for everyone. Not just disabled or prams.

Thesnailonthewhale · 12/03/2026 20:24

MunicipalDarwinism · 12/03/2026 14:31

Hello @MyPlumNewt , welcome to MN.

No one should shout at anyone for no good reason, but personally I would give a wheelchair user priority.

Why?

SpringIsSpringing2026 · 12/03/2026 20:32

NovemberMorn · 12/03/2026 18:17

Lifts in my local shopping centre have maximum 6 people. I have seen lifts with max 4 in some shops.

And...

SpringIsSpringing2026 · 12/03/2026 20:33

NovemberMorn · 12/03/2026 18:17

Lifts in my local shopping centre have maximum 6 people. I have seen lifts with max 4 in some shops.

And...

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