MN is a social media platform and so everyone focuses on complaints because that is what SM is about.
I found a lump in my breast in January. Used the online GP system and was seen and examined by a GP within 2 days. Seen at the breast clinic within 2 weeks (after contacting them as instructed 5 days after referral and being told they were so busy it could be up to 28 days wait)
Had 2 mammograms and an ultrasound, saw 7 practitioners including a consultant radiographer within 2 hours and sent home with the information that it was a cyst. The clinic was hyper-efficient. everyone was not just professional but lovely and caring.
A family member was diagnosed with cancer last year, had surgery within weeks and given the all clear with future check ups planned.
My Grandmother fractured her hip Nov 2024, surgery within hours, treatment in hospital for weeks then transferred to paid for nursing home which we only paid for for a few weeks as she had another hospital admission and was discharged on end of life pathway which meant the NHS picked up the tab and she died May 2025 after a few months of exemplary care at 92.
We need to address problems in the NHS but many, many systems are working well but not acknowledged on SM.
I also have an NHS dentist with regular check-ups. I did go a year or so without an NHS dentist but once was in post, I was contacted to make an appointment.
It's not all shit but SM focuses on that. Same as it focuses on shit service by Tesco etc when the majority of the time, it works really well for most of it's customers hundreds of thousands of interactions a day.