What should a housing landlord be doing in this situation !!

[Dodooodo]

Situation is as followed

block of flats with 6 flats in total, a water pipe burst in the block and 3 flats water went off due to someone trying to stop the leak damaging there stop clock things.
the fire brigade came as it was a lot of water and they contacted Thames water and the landlord association - they both came out so fire brigade left but then so did the housing and Thames water and said nothing they could do. The amount of water coming out was insane and the fire brigade returned at 2 am and stayed until morning around 8 am when someone arrived to try and stop it.
eventually at 2 pm today he managed to secure the pipe off which meant the other 3 flats lost their water. He made it clear to us that he would not fix the actual system and this meant that the 2 options they had was to turn everyone’s water back on but that would require them to allow the “ flooding “ again or keep the pipe the way it was and no one has any water.
the housing was not responding to phone calls and if they did were saying well just wait. Eventually after 28 hours of no water they sent 4 bottles of water per houshold and told us their duty was done. It’s now 36 hours of no water and they have no one to fix the problem so have said that’s all they can do !

Is this acceptable or should they be offering more support ?

They are a social housing property which is the ones that are refusing

Ok, so to be clear, the block with the burst pipe which has caused damage to your block is separate to yours and not owned by the freeholder of your block?

So we all have the same landlord but basically they privatised some of the blocks -

so there is the original social housing blocks
fhen there is key worker private rent blocks
and then part buy and part rent blocks

ours is a key worker block with 2 houses at the bottom which doors are outwards that are social tenants.

their pipe goes in to the cupboard in our block where our indicidual stop clocks are
that is the pipe that burst.

I would contact Shelter or your CAB to get some legal advice.

@Dodooodo it's not as uncommon as you might think. It only takes a resurfacing of the road or pavement to bury it below new tarmac. The water company should either use tracing equipment or switch off the supply to the whole road/district and cut one in.