I explained what was required to show the story in a nutshell; In order for everyone to mainly understand my actions before they confronted me. This is the crux of the question: was what I did to them (reverse in front) out of order?
Additional details were added later as a consequence of other posters asking additional questions. However, if you read my original post, I did mention I drove past the other lanes to get in front of them, I could probably have made it clearer that I was missing right-sided pumps, but unfortunately, mumsnet doesn’t allow me to edit the original post, so I have made it clear in further posts.
I didn’t add everything that happened after (she approached) as it’s irrelevant to the actual question of ME being out of order. I’m not asking if they were out of order. If I added all the details of what happened, people would lose the plot.
if I had been knowingly rude or goaded them in any OTHER way (before she approached) then I wouldn’t be asking the question because I would already know why she was so angry.
to answer your questions:
I parked up, and was about refuel (not thinking it was an issue). She came storming out of the car (she was fuming already - hence the question, was what I did out of order), she shouted: “can you move your car out of the way, we are in a hurry”. I said: why can’t you reverse? She started saying: it’s my husband, my husband no no no, no reverse. (English was not her first language) I didn’t fully understand and just said: can’t he just reverse? I have to admit I was not cowering or being polite at this point because she was shouting in my face. I went to continue refuelling and definitely me not backing down would have infuriated her even more and so she started knocking the hose to stop me from inserting it and shouting: are you trying to pour petrol on me. At that point I did raise my voice to say “No I’m not, you are standing in my space and you are assaulting me”. Her husband then jumped out of the car saying: why don’t you F off, F off!” Then turned to his wife and shouted at the top of his voice “leave her! Let her get her f-ing petrol!”
the bystanders were staring at them and so before leaving she turned to them saying: “sorry, sorry we had a funeral to get to and she wouldn’t let us pass”
They reversed and left. The by standers turned to me and said: are you okay? Oh my god. One of them even sniggered and said “they said they were in a hurry, but they’re stopped by the exit”. it was clear they overreacted - without any suggested goading.
My initial manoeuvre was definitely the reason she came out raging initially. My refusal to move it why she turned unhinged. I have made that clear in the original post only missed out the ending detail because it was unnecessary and makes them look more bad if anything.