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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Gdpr at the doctor's reception

36 replies

MsGreying · 10/02/2026 08:34

https://www.stokesentinel.co.uk/news/stoke-on-trent-news/community-leader-overhears-patients-private-10779277.amp

I dislike giving personal information in public. I think this news article highlights concerns.

Giving date of birth out and address at the doctor's or chemist feels really wrong when the place is busy.

'Gross breach of GDPR' as patient's 'private details' overheard in GP reception

'It needs to be addressed'

https://www.stokesentinel.co.uk/news/stoke-on-trent-news/community-leader-overhears-patients-private-10779277.amp

OP posts:
murasaki · 10/02/2026 21:36

Needlenardlenoo · 10/02/2026 17:21

So two really simple adaptations that would work almost anywhere. So sensible. It'll never catch on!

Exactly. Today's words spoken in the pharmacy while picking up DP's prescription were ' hi, we pay for this' as I handed over the paper, and they keep paid for in a separate box so it's quicker for them to find if you specify, and 'thanks' when I paid and he handed it over.

Last GP appointment I checked in on the touchscreen, and didn't say a word to anyone outside the consultation room, as they announce which room you should go to and show your name briefly on a screen. No other data shared publicly. Two different places, two good systems.

PrizedPickledPopcorn · 10/02/2026 22:07

OhDear111 · 10/02/2026 15:06

@PrizedPickledPopcorn It absolutely is not. In hardly any circumstances! And they are safe house type families by and large. Safeguarding is not about saying your name. It’s about being groomed and abused.

It damn well is when the birth family who are a risk to the child are stood next to you!

StrawberryJamAndRaspberryPie · 10/02/2026 22:07

PrizedPickledPopcorn · 10/02/2026 13:20

It was my address I had to share, and still do at the pharmacy. It’s no longer a problem. It was a safeguarding problem at the time.

If I’d not answered and started fiddling with my phone, I think she’d have moved on to the next person in line. When you are in a noisy environment with impatient people behind, and a deadline to check in for an appointment, it’s not easy to resist the pressure.

So have it written in your notes ready for whenever you need to share it in such a scenario. If that’s THAT important for you not to say it aloud then you can find this is a really easy solution! Help yourself instead of expecting the world to bow to your niche issue.

PrizedPickledPopcorn · 10/02/2026 22:18

StrawberryJamAndRaspberryPie · 10/02/2026 22:07

So have it written in your notes ready for whenever you need to share it in such a scenario. If that’s THAT important for you not to say it aloud then you can find this is a really easy solution! Help yourself instead of expecting the world to bow to your niche issue.

There is no need for anyone to have to call out their address in public. It isn’t niche. There are many reasons why some people need to keep it private.

Yes, if we know someone will be expecting us to call out our name and address, we can prepare a strategy. If. But why should we need to, when other people have come up with far better systems that don’t need it.

KilkennyCats · 10/02/2026 22:22

Smiling2022 · 10/02/2026 13:02

The worse thing I ever experienced was waiting in a long queue at Boot's pharmacy area.
I was waiting for my prescription. There was a lady stood to the side, not in the queue.
The pharmacist asked her assistant if the lady stood the side was waiting to be served.
The assistant said in a loud voice without even thinking "Oh, she's being dealt with, she's waiting for the morning after pill"
The poor woman got really upset, everyone heard what was said....

Presumably anyone standing nearby would also have heard her asking the pharmacist for it? 🤷🏻‍♀️

OhDear111 · 10/02/2026 22:57

@PrizedPickledPopcorn And thst happens every day of the week to all of us? You need to find another way, but the rest of us don’t. You probably need another GP.

Itsmetheflamingo · 10/02/2026 23:00

YourDearPearlWasp · 10/02/2026 10:39

It's not a breach of GDPR to ask name or DOB, it's for patient safety.

Edited

Totally. “Gross breach” what a drama llama

Needlenardlenoo · 11/02/2026 08:48

Quite interesting to consider that in America this is strictly not allowed. The regulations in America are HIPAA if anyone wants to look it up. Different system of course but the way things are going in the UK, could be useful to know.

Smiling2022 · 11/02/2026 10:25

KilkennyCats · 10/02/2026 22:22

Presumably anyone standing nearby would also have heard her asking the pharmacist for it? 🤷🏻‍♀️

No, she went into that private little room with a door to discuss what she needed. No one knew what she was waiting for.

TheeNotoriousPIG · 11/02/2026 11:09

It's definitely not right in cases of adoption. I had a little girl in a class that I taught, and she and her brother- both with incredibly distinctive first names- were adopted, admittedly in another council, but not a million miles away from where they were born. I always wonder if they managed to stay under the radar, away from their birth family, for their own safety, as it wasn't recommended that their first names were changed after the adoption. They will now be in late primary/early secondary school, and I do hope that the adoption went well for both of them. The little girl was lovely!

The only thing that I do object to is disclosing why I would like an appointment, because I grew up in a village where everybody knew your business and your family, so attempting to maintain any form of privacy required a lot of effort!

LordofMisrule1 · 11/02/2026 11:57

I think this is a really important thing that the public have seemingly accepted for a long time, probably because they feel there's nothing they can do about it. Being expected to say your address in the chemist is absolutely ridiculous tbh. I just write it on my notes app and show it to the assistant. I don't want anyone in earshot to know exactly where I live when I'm off home carrying a bag of drugs.

As others have highlighted it's unrelated to GDPR as it's you yourself giving out your personal info publicly.

I'm always surprised chemists don't ask patients for ID to collect medication, unless it's a CD.

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