Could you help? I'm at the end of my tether and feel mentally and physically unwell with this.
I think I have exhausted all avenues of complaint. My mind swirls and I fret, I can no longer think of what to do.
I've tried to reduce a long story into simple bullets:
- My house has bad subsidence. Part of it needs rebuilding.
- I've claimed on the insurance. They said they would fix it.
- They haven't fixed it. I have no schedule.
- My children have grown up in a nightmare of cold, brickdust, falling down house and now temporary accommodation.
- The temporary accommodation was for 15 weeks in April 2024.
- They bodged the fix leaving one room with a sloping floor and bowed walls.
- We've never been able to have a family celebration at home.
- My relationship is breaking down. My partner will not help me, he's sick of it and goes to the pub. He blames me for it.
- I'm embarrassed to ask my family for help as they are utterly incredulous. Telling others seems to make it feel worse.
- I've complained and complained and complained. The ombudsman has given me £1500 compensation.
- They agreed to pay me 3 months in advance to cover the alternative accommodation, I do the admin, they are missing payments or paying late.
- My alternative accommodation cover is £30K. It runs out in April. I cannot afford to pay for two houses.
- I am worried about my house as it is partly open to the elements and has stood empty for nearly two years now.
- The insurance claim is now in its 9th year.
Please somebody help me escape from this situation!