Do appliance engineers remove appliances?

[smelliecat]

I've got a washing machine that's not working..the manufactir came out and he wouldn't take out the integrated washing machine. Said I had to do it. The pipe bringing water to the washing machine is however too short and it can't be pulled out all the way so I'm going to have to get someone out to fit a new hose. I can't reach the hose as it's behind the unit (is akward shape). Either that or pull out integrated dishwasher.

Is this normal

Um, who was the manufacturer and is it still under warranty?

Do you mean that the man refused to pull the washing machine out and stood there and watched you do it? What did he ACTUALLY do then?

It sounds as if it’s been fitted in a way that’s impossible to reach without disrupting the pipes. If the fault is something different he’s not going to want to be blamed for creating a new job. Very frustrating.

unless it’s under warranty it might be easier to replace it and use a company that fits the new machine and removes the old appliance,

My washing machine packed up just after Christmas and I ordered a new one online. I paid extra for installation and removal of the old one. The website said I had to disconnect the old one and make sure there was no water left in it.

I asked the guys if they had many other jobs that day, they said two integrated replacements which can be tricky. I did see a tick box when I ordered it if the machine was integrated because its more expensive to install.

Did you order your new one online? You have to really read through everything.

A repair is £150 and to get a new washing machine fitted is £110 install cost.... So it's a no brsiner

Watched me do it.
Took.rhe front of the machine. I went upstairs for a teams call

I haven't ordered a new one. It's a repair

Also you don't pay for recycling of your old appliance.

No you just need to untighten it. Not impossible

This is why I go with AO. For me they took the old one out and away.

I guess how willing they are to do the whole job depends on the plumbing. If you have some sort of horrible DIY plumbing set up I can see how they might not be too keen.

I think several of the big retailers offer an install and carry away service.

Please note I said appliance engineers not delivery and install

OK. So it was £150 for the repair. Is it working now?

Did you actually read thenposi

Don't understand that at all. When my integrated dishwasher decided to die the engineer (from the manufacturer) came out, checked it was not able to be repaired (it was 18), uninstalled it, wiped up the few drops of water and helped me move it out of the way so that it could be taken away when the new one was delivered.

I did but it's not very clear.

It sounds like a plumbing issue with how it was installed, the too short pipe meaning it cannot be pulled out for repair?
If that's the case it might be that normally they would be able to remove and repair but there wasn't anything he could do without fiddling with the pipe which he is not allowed to do?

Any time I’ve had someone do a repair they’ve pulled the appliance out and done whatever they needed to do. It’s harder with integrated appliances, so there’s usually an extra cost to account for the time needed. I wouldn’t expect to move it myself.

A plumber installing a new pipe should move appliances if needed.

A new pipe doesn't need to be installed. A longer hose on the back of the washing machine would be ideal but that can be fitted by anyone, don't need a plumber.

Yeah the guy had a stinky attitude.

No it's not. It needs the engijnee to disconnect the pipe..he's being lazy

No the guy wouldn't do anything whilst on site

Is it something you can do or a local handyman could fix?

I don't have an extra £100 to spend