Is this ok?!

[devuskums]

Staying in an executive suite in a hotel in cardiff, this is how they did our bed today!
Aibu to complain? They haven't cleaned the mirror, replenished the coffee pods or to conditioner either but towels were replaced.

Can you not plump your own pillows up? Are people really that precious that they'd cry and moan about this sort of shit? Is it not the norm to not need your room cleaning every day?

What an emotional response!

Look up the hotel. It looks like a shabby B&B on the OP's photo, not the executive suite on the website. Housekeeping need a boot up their arse, to get in gear.

@devuskums you can see why service is so poor in the UK and why so many people aren't bothering with UK based breaks.

Looks like they slept in it!

And I would be calling down for the missing replenishments.

You are not being unreasonable - that is definately not OK. I have to say though, it looks as if you made the bed up yourselves like a pp said.

Assuming it is the Radisson, they are not exactly hiding the “housekeeping by-pass” …

”Green Housekeeping … is a housekeeping by-pass program designed to help conserve resources like water and energy, resulting in a reduced environmental footprint. So, next time you stay with Radisson Blu, help to participate in our water saving efforts and choose to forgo housekeeping (even if only for a day!)”

Just tell reception? And give them an honest review on TripAdvisor?

definitely looks like one lol - would definitely complain if it is indeed not a bad hotel

There’s a beer in the background. Is that yours? If not then it’s clearly not been cleaned. Probably missed by the cleaning team and reception had no idea. Just ask for a diff room.

Oh sorry, let me just clarify. You’re already staying over not your first day? YABU to even ask for house keeping ngl.

Looks to me the lady was angry at the manager and was ready to resign

You’re joking right? Decent housekeeping daily is expected anywhere average

Really? You’d go away for a weekend and expect your room to be done up head to toe every day?

Daily housekeeping has been “discouraged“ for at least the last 10-15 years. Done under the guise of being greener, but obviously also to save the hotel money. If you want it you have to ask for it.

That is an opt out not opt in.

Well this, but to me personally it’s the thought of making someone on minimum wage clean my room every day when I’m the only one using it. I don’t even do that at home.

I wouldn’t care about the making of the bed, when I stay I hotels I make it myself anyway. I would just ask reception for coffee and a towel, it’s not that big a deal. Perhaps someone forgot, it happens.

Meh.
I wouldn’t care about the mirror. I’d just ask for more coffee and conditioner but without complaining. I might pass a comment to my partner that they’d not made the bed very nicely, but I wouldn’t really be too fussed.
Id be more disappointed that I’d paid for an executive suite and it looked like that generally!

Even budget hotels seem to make the beds properly. It is advertised in a lot of hotels that they make beds, check towells and top up shower gel etc but only do a proper clean on certain days. Obviously higher star hotels its every day.

It doesnt really bother me as long as its all clean on arrival but if I'd paid for a luxury hotel then it is expected to look better than that.

Yes if it’s a hotel. Literally didn’t know not having it was even a thing

It isn't the Radisson.

If housekeeping visit and make the bed, I’d expect it to be done to hotel standards. The coverlet isn’t straight or smoothed out, and the pillows are awry and not plumped up.

Light-touch housekeeping implies that you shouldn’t expect a full refresh of the room but it’s not a licence not to do a proper job of the tasks you do do.

if I was paying a premuim room price I would not expect that room, not that level of service.