I was about to say YABU for a second, until I read all the points in your post. I agree @Emori
Hardly any quirky shops now (and lots of normal shops shutting) because people buy a lot of stuff off ebay, amazon, etsy etc. Many towns with no banks. Gas, electric, water and the like all dealt with on the internet. (Try to get through online if you have an issue, and you're kept waiting an hour, and then the person can't help half the time, and they don't solve the issue.) Trying to get through to the DWP or DVLA is farcical. At least 40 minutes on the phone just to get to speak to someone.. Can't get a GP appointment as it's all Total Triage now, and some random on the end of the internet decides if you're worthy of a GP appointment. Covid jabs, flu jabs all booked online. Asthma reviews are over the phone now.
And now they are taking our landlines away. End of 2026.
I am dreading the loss of the landline, as we have quite regular power cuts being rural, and the internet goes down too, and without the landline we have only the mobile phone, and the signal is sketchy on that sometimes, especially in the inclement weather that caused the power cut!
I feel sorry for people older than me... (70+) I am nearly 60... Quite a few I know are lost and confused at all this going on, and their old world disappearing.... And I am exasperated about how everything is not the same. Some things are made easier - like taxing the car and moving money from one bank account to another, and being able to source something online that you can't find in your local shops, and I do enjoy being able to watch almost anything if I have missed it - on catchup TV and YouTube...
But much stuff has changed for the worse. Customer care and the personal touch has gone out of the window with most companies. And as I said, trying to get through to the DVLA, British Gas, or the DWP, the council, the tax office, the water board etc, pre 2014-ish took about 5 minutes. Now, you're lucky if you can get through to a human within an hour.
I sometimes wish it was the 1990s again.