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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Desperation involving adult social care and my home setting.

16 replies

Whatflavourjellybabyisnice · 18/01/2026 20:44

I am writing this thread when I have more ability to so, there are distinct times when I can't string a sentence together due to my trauma caused by adverse childhood experiences which include narcisstic abuse, gaslighting (deliberately causing confusion in the mind and sexual abuse from my parents.
I am an adult female in my 30s and I am purposefully withholding some detail due to the obvious, but I need some advice and possible re-assurance.
Feel free to ask me some questions as my memory is compromised due to PTSD.
There is a distinct likelihood that there is nothing more I can do in my situation, but I am panicking because my PTSD is re-emerging due to stress and my trauma responses also are.
Ok: I live in 'supported' accommodation with a care plan and funded hours defined by adult social care and the local council (very relevant) and the support workers here are terrible (please don't disbelieve me, I did towards myself for years due to fear that I was projecting and because I did not have sufficient space in my head to process it, and also because it was better at times and some staff, that have since left were good).
After some engagement from friends and neighbours and because I am healing (I choose to attend intense therapy), I am viewing my home life with a new perspective and rightfully judging it as deficient and also dangerous.
Safeguarding failures that are both caused by and permitted by lazy and disrespectful staff occur very, very often (daily) either to me or the other residents.
I will provide a few examples; one being a male staff member who was sexually inappropriate with me and made efforts to arrange a date night with me alone, the female manager in the room at the time, listening.
A support worker that I regret (previously) trusting gaining access to my locked bedroom with the staff skeleton key standing abreast with a maintenance man and an engineer, neither of who I have ever met with no permission or warning.
Years ago, a female staff member was sexually inappropriate with me and endeavoured to make a database of my defecation habits and she touched her private parts in the common area repeatedly in front of residents who reported it to management.
Negligence is a very repeated behaviour from staff here and they barely meet anyone's needs as detailed on the easily accessible care plans, the worst aspect of it is that staff lie and deny and distract me in conversation (a tactic I can now comprehend and notice, but previously I was not able to define), which is a huge trigger to me as you might be able to comprehend.
I am able to think with a 'higher mind' more easily now, and I have managed to bravely sought relevant help; from a local women's charity, an MP, adult social care complaints team (who don't give a shit, but I have escalated it and they now state they are taking my complaints seriously), the Ombudsman, who I anticipated would investigate and are currently, much to staff dislike.
I am getting low level help and support, but it is slow and I remain in this destructive and psychosis inducing environment.
One of the other residents who is very observant and intelligent gently and factually made me aware of the extent of the staff's impact on us and the laws and policies that they were breaking.
Please consider that I only left my parent's house (other than for higher education) in my early thirties, I can't give any more detail as to this.
The capable MP has forced the government to give me a new social worker (I was discharged from my initial one because she correctly understood that I was committed to my recovery and how resourceful I was/am), and the new one, at this moment is not doing her job.
It has been (finally) agreed that there is a need to move me to another property (after much reluctance), but I have been informed that the next place might present the same issues.
I. am. fucking. scared.
I've never had a safe place to call home, I have regular panic attacks, I bravely notified the NHS (various divisions) and they mostly can't help.
I have a very, very good therapist and she has knowledge of some of the departments of public services/other suitable agencies, and there is mostly nothing I haven't applied to.
I have made adult safeguarding emergency team aware of a specific incident on a phone call with the dedicated support of my therapist who I can ill afford, but nothing gets done and I am (mostly) not listened to.
My social worker is apathetic and doubts my experience (I emailed her manager after being advised by my therapist and she has relayed that she will explore my account), but I need to get out of here fast.
Any ideas? thanks xxxxx

OP posts:
Whatflavourjellybabyisnice · 18/01/2026 21:34

Thank you! You have just reminded me that that service exists!
I have it deep in my to-do list to utilise, I'd (obviously) rather not take it legally, but I have thought that at least this company might be held to account in this way.
Adult social care are very content to allow me to live here and my current social worker has told me she wants me to remain here despite refusing to check any evidence.
For all my lack of expectations, I did hope and have some kind of assumption that this treatment wouldn't be allowed to happen, I had no insight and didn't feel the need to.
Adult social care did send one social worker to the house (without asking or telling me) when I was out shopping, and I was forced to use a taxi because staff at my house were astonished (and annoyed) that she was here.
That particular social worker didn't believe me and did no thorough assessment.
Luckily, I have used all my energy to take the matter further.
Thank you.

OP posts:
Whatflavourjellybabyisnice · 18/01/2026 21:41

I arranged a meeting with an advocacy service and they did not listen to me and suggested that it could be similar in another place.
They 'advised me' to stay and wait until I was healed and no longer need the service.
I can appear more capable than I am, but fortunately the women's charity have witnessed my anxiety and trauma responses and have lovingly printed out a plan for when I am suicidal together with communicating with my feckless social worker.
I am proud of myself that I did not stop at the first hurdle, particularly when I attended a social services outreach service when the social worker there minimised my experience and 'refused to move me' because a violent and aggressive resident had been evicted.

OP posts:
Lavachicken2005 · 18/01/2026 21:45

Do you have a SHIP (Supported Housing Improvement Programme) in your area? If you look up this and the name of your local council, it should tell you.
You should be able to report this to them and they should investigate. Its normally made up of contacts and monitoring officers, housing benefit and a compliance team.

Whatflavourjellybabyisnice · 18/01/2026 21:56

Thank you so much @Lavachicken2005, I am so grateful!
I am appalled that programme is not common knowledge for those that need it and the fact that adult social care have not told me about it.
They won't wish for me to cause them more stress and work, but when human rights and the human rights of vulnerable and disabled people are concerned, it's damn bad!!

OP posts:
Whatflavourjellybabyisnice · 18/01/2026 21:58

The worst thing is, is that sub-standard and abusive home lives for those in receipt of the supported accommodation (and at other times) is a regular and known issue.
I didn't know that.

OP posts:
Whatflavourjellybabyisnice · 18/01/2026 22:02

The escalated adult social care complaints team are insinuating that they are checking the CCTV footage inside the house, and I hope very much that it is re-coverable and able to be analysed because I have repeated to the team (and my social worker, and all the other agenicies) that it would be a good source of information.
The CCTV would not depict all safeguarding failures, but a good portion of them.
Thanks everyone xxxx

OP posts:
Whatflavourjellybabyisnice · 18/01/2026 22:04

I will message the law centre tomorrow.
I am 'lucky' that I have some capacity to report, but I am burnt out and stressed.

OP posts:
TalulahJP · 18/01/2026 22:07

sorry you're going through such an awful time and i hope things improve for you soon.

Whatflavourjellybabyisnice · 18/01/2026 22:09

I placated myself by saying that this wouldn't happen again and that it would be too coincidental and that people entrusted with my care would just not behave as such.
My GP is quite nice, but they can't do much.

OP posts:
Whatflavourjellybabyisnice · 18/01/2026 22:17

My social worker has listed some potential properties that she says match my support plan and requests such as women only residents and no male staff members, but the list of them that she shared with myself and my advocate and the women's charity case worker, but when my support worker did the admin tasks of enquiring by phone call and websites, many of the results were bull shit based on whether the houses had spaces left, the fact that there were men living in the property in addition to the location and my safety in it (I'm not fussy unless it is a real danger).
To formulate my care plan initially, I had been allocated a very good and caring social worker who came to this house twice.
She truly listened to me and was very knowledgeable, but I was under the illusion at the time that the care was good enough here despite her small suspicion that it wasn't (buried memory until recently).
I can't regain contact with her, sadly because I left it too late to do so.
Thank you xxxx

OP posts:
Whatflavourjellybabyisnice · 18/01/2026 22:20

Staff here have audaciously demanded that I not continue to report them to the council and have rudely asserted that I complain to the manager here which all of us have previously.
'Stop reporting us to the council, we've actually done nothing wrong!'
'That didn't happen!'

OP posts:
ThatsWhatIGoToSchool · 18/01/2026 22:20

I'm sorry op. I'd definitely report it to the cqc as a safeguarding failure, as the supported living company should be registered with the cqc. X

Whatflavourjellybabyisnice · 18/01/2026 22:38

ThatsWhatIGoToSchool · 18/01/2026 22:20

I'm sorry op. I'd definitely report it to the cqc as a safeguarding failure, as the supported living company should be registered with the cqc. X

The CQC don't typically investigate public claims, but they obviously do some work to determine the ratings.
I'm going to employ the law centre and SHIP as suggested.
I'm so annoyed that the most influential and most relevant agencies don't care/act.
Adult safeguarding emergency team begrudgingly supplied my therapist with a reference number when she persisted and they said they could not say about any course of action.
This country is terrible.
I told myself this would end.
For full disclosure; I have worked so hard and tirelessly to secure help.

OP posts:
YourGreyJoker · 18/01/2026 23:47

Please reconsider reporting to cqc. They will and do investigate complaints and safeguarding concerns. Unlike social care, they can walk in unannounced and investigate. Especially if there has been more than one concern raised

jeaux90 · 19/01/2026 07:39

Not shocked to hear there were men in the female only facility but obviously female only ones do present a lower safeguarding risk.

Also the Supreme Court ruled that single sex facilities mean that so if the target facility is still housing males this can be challenged by you or indeed a women’s charity supporting you.

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