Uber orders being prioritised in shops

[Growagardenmom87]

I was in my city centre Boots store today waiting in a queue to pay at the till, the cashier finished serving the customer before me and as I put my items on the till, she walked off to serve two men who’d just that second walked in waving their phones, collecting orders in bags for uber or suchlike.
I said to the cashier politely you saw I was next and she agreed and said “I know but these are deliveries”
So what? Don’t store staff serve customers in turn.
I’ve also noticed this in McDonald’s and Greggs, there will be 2/3 staff members faffing about making up uber orders while the queue of customers just gets longer and ignored.
Is it something to do with timings and ratings?
Aibu to think customers should be served for how long they’ve been stood there?!

I have seen this too, but I assume that those online customers were in the virtual queue before I joined the physical one.

Yup McDonald now takes ages due to this.

I didn’t know you could order from boots like that?

Yes it’s absolutely annoying why they would serve unknown customers is stupid Mac Donald always do it

I’d have left.

If deliveries take priority you might never get served…

YANBU - McDonalds is the worst for this - but I imagine the staff are constantly monitored for ‘response times’.

The uber/just eat drivers are HORRIBLE. I used to work for a supermarket and they would come in and click their fingers and demand their order. I literally got 16 minutes to pick 40 items at one point. And if the order isn't ready they stand their grunting and tapping their phone
I see why the assistant prioritised the drivers

I agree, it's an awful way to run a business.

Maybe they did place their order before you but they(the driver) should now have to wait their turn to collect it. All people in the shop should be served in order regardless.

It's even worse in places like Subway when it takes ages for them to make the orders too.

I agree in theory, but did you have to wait for long?
These usually just take seconds in my experience. They just handover the bag, there isn't any actual transaction involved.

The apps used by the retailers do indeed time the person picking the order and then to compound this, the app matches the nearest collection/delivery agent regardless of whether the retailer has clicked 'order ready' thus the driver turning up and demanding attention; none of it is ideal, blame Uber etc.

I agree with this.
The people who the items are being picked for have already paid.

Depending on how often they get interrupted the shops need to assign a staff member only dealing with that, ideally, but hard in the real world.

Yes, found this in places like McDonalds & KFC - the Uber orders plus the drive-thru orders now mean in restaurant orders take forever!