I’ll start by saying I know this was my mistake, and I'm more than willing to refund the buyer because they shouldn't be out of pocket for this.
I've recently started selling on Vinted again, mainly home accessories as I'm moving in a few weeks. I sold a photo frame for £1.50. I wrapped it in bubble wrap and put it in a parcel bag. I know it should have been in a box, but I didn't have one. Unfortunately, the item got damaged during shipping, and Vinted suspended the transaction. As I mentioned, I'll refund the buyer since it wasn't their fault. I doubt Vinted will compensate me anyway because I packaged it wrong. I've sold a few of these without any problems, so I was just unlucky this time.
What really frustrates, though, is that people want a deal but don't realise that sellers have to cover packaging costs too. If someone only pays a couple of quid for an item, how are sellers supposed to make any profit when they also have to buy packaging? I'm not blaming the buyers, but it really is a catch 22 with vinted. I think I’ll just take the stuff to the charity shop next time as it’s not really worth all the agro.