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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Those worked today with customers, how many of them it’s awful Etc to be working today

31 replies

Byeretail · 26/12/2025 19:05

My username is appropriate for this. Handed in my notice in earlier this month and my last shift is Tuesday. Starting my new job away from customers on 12/1. Can’t bloody wait.

I must had about 15-18 customers in my 5.5 hours shift. Who has the nerve to say things like that to retail workers? Pot kettle black with the standards. Think it’s awful for shops to open but you are ok popping in yourself.

In 20 years of retail and customer service in 3 companies, I had enough of the rudeness etc from customers which has got worse, the forgotten heroes of the lockdowns

OP posts:
Original poster
Byeretail · 27/12/2025 16:11

Ireolu · 26/12/2025 23:21

We went to 4 shops today and the customer service in 2 of them was rubbish. One very good and the other passable. We don't usually go on Boxing day but needed to return/exchange an expensive item. Shop was also open, checked before we went in. It works both ways. Service is worse compared to 10 yrs ago. Some people really don't want to be there and it's written all over their face.

Edited

Also training has become bare minimum. Just where the fire exits, area to go to in the event of a fire and Think 25 (age restrictions).

When my colleagues who have worked in the early 80s, they went on a mini bus to a store for a full time week (even though they had part time hours) learning on the job in all areas. There was a pretend shop in the back. I started there was a store trainer. None HR as it’s centrally controlled

Now you buddy up with someone who tells you stuff about cutting corners etc - not good

OP posts:
Original poster
Byeretail · 27/12/2025 16:13

princesspenny · 27/12/2025 05:56

YANBU it's so annoying and condescending

I worked for a shop that was open on Easter Sunday one year and EVERY single customer said 'Ooh I'm so surprised you're open today, do you not get the day off for Easter?'

I wanted to scream! Customers create the demand for us to be open!

I bet most didn’t buy anything

OP posts:
Tryingatleast · 27/12/2025 16:16

Am in retail years and haven’t encountered the horribleness everyone talks about, have had mostly nice customers, friendly and polite, some assholes but not enough to mean anything. Am thinking this year will be leaving though, all due to hours- no Saturday off since November and only one Sunday, long shifts etc and I have kids so never ever get to do the normal day at home with them, missed out on a lot this Christmas. Congratulations on the new job!!

Original poster
Byeretail · 27/12/2025 19:36

The tone of these comments from customers saying it’s awful that the store has to open today is disappointing, serious.

OP posts:
Ireolu · 27/12/2025 20:09

TeenageSu1cideDontDoit · 26/12/2025 23:28

I doubt anyone wants to be in work on Boxing Day! Could your expensive item not have waited one more day to be returned? We didn't die from not being able to shop for 2 days years ago when the only shops open on Boxing Day were corner shops and DFS!

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Ireolu · 27/12/2025 20:13

SpanThatWorld · 27/12/2025 07:58

Surely years ago all the big shops were open for the Boxing Day sales??

I used to hit the Next sale at about 7am before my kids were awake and buy enough clothes at half price to see them through the year. Last time I went (about 20 years ago) Liverpool city centre was heaving on Boxing Day

I remember reading once that back in the 1930s, the Boxing Day sales were such a event that some staff would be expected in on the evening of Christmas Day to get the shop ready

Edited
Show quote history

There were massive queues outside next and selfridges on boxing day when I was in my teens and 20s. It's when shops make a significant amount of money. If it didnt make money sense I doubt they would open. JL weren't open yesterday and that was fine.

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