Something gots to give with this, it's just getting so out of control...
I've had a recent poor experience with a Debenhams return and delay in refund. (In hindsight I should have come on here to check others experience as there are many threads about this retailer). Anyway, last night I decided to put my complaint on their X social media page to get a response - there were several X accounts for Debenhams and so I chose a Customer Service one.
Long story short... It transpires that the account is in fact bogus. My post was responded to really quickly where they said one of their representative would contact me via phone to resolve the issue and that I should follow their account and DM them with my full name and phone number. Seemed reasonable at this stage and so I did this. The representative called within seconds of my sending the DM. The call came via WhatsApp - they quickly agreed to refund the value of the goods along with a compensation amount. I gave him the amount of the goods and he then Whatsapped a Ref case number 250 along with another word 'Lemfi' and asked me to download an app called 'Lemfi' in order to process the refund. I queried this asking him to just refund back to the original payment method. He said Lemfi is their company policy to use Lemfi??? At this point I gor really suspicious and asked him which country he was calling from - he told me London. I asked which part / borough of London and he then hung up!
Doing a search into Debenhams it appears they are owned by Boohoo. Although have rebranded as Debenhams... They really aren't Debenhams as we all knew and trusted are they?
Anyway, my AIBU is to no longer use On line shopping as I can't trust these huge Worldwide companies hiding behind traditional trusted UK brands.