To return or not to return??

[Fuddly24]

I ordered one item from a well known online fashion retailer. It arrived yesterday and as well as the one item they have also sent a pair of jeans, 5 tops and a pair of earrings.

DSs are saying to keep, its the retailers fault but I feel uncomfortable doing this and think I should contact them. Items are not my style so could gift/sell.

What would you do?
AIBU - RETURN
AINBU - KEEP

Thanks and Merry Christmas

Had this with John Lewis more than once. A massive amount of clothes in the wrong size that I duly added about with customer service and sent back and then 4 lights with £500 turned up with an order of cups. They insisted I rebox and send them back so did that after an epic faff then for endless reminders I hadn't returned the cup. Just lost my rag a little at that point. John lewis have been awful recently so if it ever happens again I'm keeping quiet.

I had this with Zara a few months ago. There was no way to return the items apart from physically going into a store 30 mins away. I ended up taking them to a charity shop.

I would have got them to send a courier to pick it up. You think they would have been concerned about it getting damaged.

I'd keep the items, in my experience it's a right ballache to return

I was sent some items in error so I contacted the company to let them know. They wanted me to return them (at my own expense and inconvenience by taking them to a specific courier), so I said no - I'm happy to return to you but at your cost and via a courier sent to my home at a time/date that is convenient for me. They agreed to send a courier to my house but only at times when I was out of the house at work (they even suggested I take annual leave to wait in for the courier!) so in the end told me to just keep the items BUT then told me that should they make a similar error again and I was unable to return the items (that they sent to me in error!) then I'd be blacklisted. I wasted so much time going back and forth with them trying to do the right thing, never again.

If it’s a large company I would keep. Independent shop I’d return.

I had a parcel of clothes arrive once for someone who lived at our house before us. I had no contact details for them and had a similar experience trying to return them as I had no account with them and no order history. In the end (about 3 months later) I gave up and my husband kept a cap and a belt and the rest went to the charity shop.

Someone somewhere got your item only, I don 't suppose they will tack the mix up. You usually can find a phone number if you try, tell their chatbot you need to chat to a person, they usually put you through to a human if you repeat this often enough.

You should speak to an actual person - there will be a way to do this on the chat function. Don't follow the route of 'how to return an item' because this isn't your query. Your query is 'something else' because it isn't a standard query. It won't be that difficult and then you will have a chat script to keep as evidence of whatever they tell you to do.

I usually call the retailers in this situation and explain they’ve mistakenly sent an item that they’re very welcome to collect. They’ve always said to keep it.

Is this Next? I have found when an order goes wrong with them they are a nightmare. I'd just call their customer service line and explain, but I wouldn't just keep it.

This.

But I would definitely tell them. I wouldn't feel right otherwise.

I've just opened the door to my Amazon man and opened a parcel (addressed to me but not ordered by me) and inside is a silicon spatula.

Oh the dilemma! Not sure I'll get my 😴 💤 in now. Do I sell on Vinted, do the right thing and give it to the local Save the Hedgehogs fund OR keep it myself. Help!

Keep, and donate £5 to hedgehogs.

A few years ago at Christmas I ordered 2 bottles of champagne in decorative boxes, and got 2 boxes each containing 6 individual decorative boxes. Someone must have thought that “one box” meant the box of six! Delivery man said he couldn’t give me the 2, as they weren’t allowed to take back anything that had “been opened.”

So I rang Waitrose and told them what had happened. Not only did they not even say thank you for letting them know that I had £300 worth of champagne but the woman I spoke to said “we will come round for them tomorrow (22 December) at a time of our choosing” so I’d have to stay in all day. I was furious. I told them under no circumstances was I waiting in all day for them to show up to correct their own error when I had loads of stuff to do on my days off before Christmas. I then got a very shamefaced call from someone more senior who arranged for a collection at a specific time.

Can you not just name the retailer, no need for cloak and daggers

Next have done similar to me twice. First time it was an extra pair of leggings, they were my size so I kept them! The second time it was a petite top, definitely not my size! I returned it to store, the assistant kept it but was very confused what to do with it 🤪