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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to think getting a GP appointment has basically become impossible?

141 replies

KelvinWayne · 17/12/2025 14:57

For the last 3 weeks I’ve been trying to get a GP appointment for something that isn’t an emergency but also isn’t “leave it forever” either.
Phone lines constantly engaged.
Online form opens at 8am and is full by 8:03.
Told to “try again tomorrow” every single time.
I’m not blaming the staff — they’re clearly overwhelmed — but I honestly don’t understand how this is meant to work anymore. What are people supposed to do if they need follow-up, reassurance, or just… to actually be seen?
I keep thinking surely it’s not just me? But then everyone I speak to seems to be in the same boat.
So… AIBU to think the system just isn’t working anymore?
Or am I missing some secret trick that everyone else knows?

OP posts:
MsWilmottsGhost · 18/12/2025 17:06

You should be able to book online now.

This has been bought in recently by the govt, the GPs have to offer it but it seems they don't have to tell you they do 🙄

Check they haven't hidden it in the depths of the website like mine did..

https://www.gov.uk/government/news/almost-every-gp-now-offers-online-access-for-patients

Almost every GP now offers online access for patients

GP online access has been rolled out at nearly all GP practices, benefiting patients across England.

https://www.gov.uk/government/news/almost-every-gp-now-offers-online-access-for-patients

Changingplace · 18/12/2025 17:21

I never have this much trouble getting a GP appointment, I either call at 8am for usually same day or fill in the online form and they get back to me with options.

Are some areas that much better served than others?

Changingplace · 18/12/2025 17:22

Tammygirl12 · 18/12/2025 09:58

Ours is online form at 8am. Full capacity by 8:14

I don’t see why this is an issue, just be online at 7.55am, get straight on, sorted.

Changingplace · 18/12/2025 17:25

Didshejustsaythatoutloud · 18/12/2025 11:45

My dsis, never at the drs, was told by gp that she can only mention 1 issue ay a time and to book another app for her dodgy knee 🙄

Appointments are timed to allow time to discuss one issue at a time, it keeps everything running on time otherwise you end up with one person overrunning everyone else’s appointments, I think that’s just common sense - you just explain what you need an appointment for and they’ll book you a double slot if needed.

If she booked an appointment to discuss one thing then thought she could cover off a couple that’s unfortunately her misunderstanding of how appointments work.

LemonTT · 18/12/2025 17:44

YouOKHun · 18/12/2025 11:38

I was just about to say the same @hattie43. My 83 year old mother really struggles with the online world. She tries but online forms etc are not easy to use. She has me to help her but I really feel for elderly people who don’t have support with the online world, it’s almost impossible to function.

You need to complain. Just like they can no longer limit online access they can’t shut off their phones or close the door between 8 and 6:30. Unless patients challenge it they will try to get away with it.

Tammygirl12 · 18/12/2025 18:08

Changingplace · 18/12/2025 17:22

I don’t see why this is an issue, just be online at 7.55am, get straight on, sorted.

I have 3 children under 5 to get dressed and fed and out the door at this time. It’s less than ideal

Rosealea · 18/12/2025 18:19

Our surgery offers same day and next day appointments routinely. We have no problems getting an immediate appointment at all.

R1nt1nt1n · 18/12/2025 18:40

Changingplace · 18/12/2025 17:22

I don’t see why this is an issue, just be online at 7.55am, get straight on, sorted.

I’m driving to/ at work at that time to a school that bans phones in classrooms which I’m in all day.

latetothefisting · 18/12/2025 18:49

I wonder this in relation to the flu going round, or any other issue you need a fit note for - surely a lot of people need more than the 1 week you can self cert off for but how on earth are you supposed to get a dr to see you to give you a fit note? It makes sense to prioritise appts for people who actually need seeing and treatment/onward referrals rather than what is essentially just an admin task but it still needs doing!

In my GP surgery emergency appts are for that morning and then everything else you need to phone on a monday for appts at some point in the next week or two - so if your 5 days self cert run out on a tuesday you wouldn't be getting an appt for at least another week, possibly up to 2 weeks later - which my work definitely wouldn't accept!

R1nt1nt1n · 18/12/2025 18:56

MsWilmottsGhost · 18/12/2025 17:06

You should be able to book online now.

This has been bought in recently by the govt, the GPs have to offer it but it seems they don't have to tell you they do 🙄

Check they haven't hidden it in the depths of the website like mine did..

https://www.gov.uk/government/news/almost-every-gp-now-offers-online-access-for-patients

“Patients at nearly all GP practices (98.7%) in England can now access their surgery online, thanks to government changes allowing patients to submit online consultation requests open during work hours (8am to 6.30pm).”

It’s worded cleverly , being able to access surgeries online doesn’t mean all are open until 6.40 or that you’ll actually get a GP appointment.

Wynter25 · 18/12/2025 18:56

Its alright where i am.

Needlenardlenoo · 18/12/2025 19:28

Needlenardlenoo · 18/12/2025 16:46

So you need to be poised at the phone or computer several minutes before 8am ready to fill in the online consultation in less than 3 minutes.

Annoying but you gotta do what you gotta do!

Well in theory so is ours, but such is the demand that they won't take any more consults once they've reached a certain number of requests. Which is generally by 8.10am.

SouthernNights59 · 18/12/2025 19:34

JockTamsonsBairns · 18/12/2025 09:51

My surgery's booking system is impossible for me to navigate, despite there generally being same-day appointments available.

I work in home care, starting at 8am. I can join the 8am scramble, and go into my first client a bit late at, say, 8.10.
But, the system is that you leave a message once you get through, and you get a callback from triage within the hour. I can't take the callback as I've started work with my client. You only get one callback - if you miss it, that's it.

I'm low paid, and on a zero hour contract, so I need to put myself down for work on my "days off", just to earn what I need to live on.

I could preserve a day off to try and get an appointment but, if I can't get one, I've missed a day's pay which I can't afford to risk.

I don't have a health emergency as such (thankfully). But, I have run out of my HRT patches, and they won't prescribe me any more until I have a f2f appointment.
I have asked if the Nurse Practitioner or a Pharmacist could do it, but apparently it needs to be the GP.

I just don't understand how/why it should be so difficult. Where I live (not UK) you go online, choose a GP, find when they have an available appointment and book it. You might have to wait a couple of weeks, especially if you want a particular GP, but at least you know you have an appointment. I always choose the same GP and when my f2f medication review is due I book an appointment a few weeks in advance. Simple as.

EvelynBeatrice · 18/12/2025 19:38

It’s difficult because there aren’t enough GPs per head of population. Less than any other comparable country in Europe.

SouthernNights59 · 18/12/2025 19:43

EvelynBeatrice · 18/12/2025 19:38

It’s difficult because there aren’t enough GPs per head of population. Less than any other comparable country in Europe.

It's the system I don't understand. Why all this form filling? I just book an appointment, there used to be a box asking what the issue was but it seems to have disappeared now. If you need an urgent appointment then you phone, any time of the day, and one will be arranged.

Changingplace · 19/12/2025 07:34

Needlenardlenoo · 18/12/2025 19:28

Well in theory so is ours, but such is the demand that they won't take any more consults once they've reached a certain number of requests. Which is generally by 8.10am.

Yeah? So that’s why you need to be ready to jump on just before 8am…

EleanorReally · 19/12/2025 07:35

i do it online
then triaged and a call back
although it was very messed up last time, they didnt know i was booked!

Changingplace · 19/12/2025 07:35

Wynter25 · 18/12/2025 18:56

Its alright where i am.

Same here, I find it most crazy how different it seems to be across the country! I never have any issues getting an appointment.

EveryDayisFriday · 19/12/2025 07:41

Ours has the 8am scramble for urgent same day appts. But you can ring later in the day for non emergency appts which are 1-2 weeks away.

Parker231 · 19/12/2025 08:27

SouthernNights59 · 18/12/2025 19:43

It's the system I don't understand. Why all this form filling? I just book an appointment, there used to be a box asking what the issue was but it seems to have disappeared now. If you need an urgent appointment then you phone, any time of the day, and one will be arranged.

The online form filling is so it can be triaged as to which medical professional is best to do the appointment, whether it’s a phone call or f2f and how urgent it is.

itbemay1 · 19/12/2025 08:29

Mine has switched to online only and it seems to work. Fill in a form online (opens 8am) then you get an appointment depending on the need

EnglishGirlApproximately · 19/12/2025 08:48

My surgery moved to the online form and triage last year and I tried it earlier this week. Two hours later I got a text saying that due to winter pressures they can't make me an appointment, if my problem gets worse call 111. If 111 advise I need a GP then I must go to PC24 at the hospital. Wonderful.

DeathBanana · 19/12/2025 09:00

Needmoresleep · 18/12/2025 16:10

Worth noting that 50% of the approx 25,000 young doctors finishing Foundation this August did not have jobs to go to. Only 5,000 training positions (all specialities including GP) of which over half went to Doctors who studied outside the UK.

My daughter is part of this lost generation, faced with a choice between insecure zero-hours locum work or Australia. She knows more people going to a single Australian hospital than she knows people who have training places.

The root cause is Boris' decision to get rid of resident priority and open up the doctor labour market to worldwide competition. Fine if there is a genuine shortage. However new UK resident doctors are struggling to compete against experienced doctors from overseas (often motivated by expedited family settlement also offered by Boris.) It is not unusual to have 800 or more applicants per place.

Such competition allows the NHS to recruit experience at entry level wages. A short term win, but with a longer term cost. In DDs hard-to-recruit deanery they will be losing 25% of their post Foundation doctors to Australia Many would love to be able to build their careers where they are, but can't. Whilst the overseas doctors recruited for the available jobs often leave as they can for England's urban centres or become demotivated when they realise the pay does not stretch far, and they are stuck in dead end jobs with little chance of training or promotion.

The BMA is stuck in the middle. Over a third of their membership are overseas educated Doctors and there is an effective lobby, in part supported by those involved in overseas recruitment, to continue the current approach. Pay and access to training are easier things to fight for.

Each young doctor we lose cost about £400,000 to train. And unfortunately the GMC make it very difficult for doctors who acquire specialist qualifications in Australia to have those qualifications recognised here. Sadly DD, who has been offered a fantastic contract in a good hospital group in her preferred speciality in the city she wanted with scope for training after a year, expects that it will have to be a one way trip.

This is such important and useful insight.

There should be (perhaps there is?) a medical equivalent of the haldane principle or something where health care funding decisions are made my independent experts not politicians 😞

Needmoresleep · 19/12/2025 10:10

DeathBanana · 19/12/2025 09:00

This is such important and useful insight.

There should be (perhaps there is?) a medical equivalent of the haldane principle or something where health care funding decisions are made my independent experts not politicians 😞

Thanks. Ironically I understand that GP is the one speciality where Australian training is more readily accepted in the UK. As I understand it, and I am just a layperson trying to figure out why the UK is so perversely pushing DD and her bright, enthusiastic and dedicated peers to emigrate whilst at the same time bringing in armies of health professionals from abroad. (Similar unemployment problems exist for newly graduated nurses and other HCPs.)

Apparently 25 year ago or so there was a similar lost generation and the GP shortage became so acute that UK educated GPs were given incentives to return home. Someone told me recently that his two brothers, both Emergency Medicine consultants in Australia (an area where we have a massive shortage) were having to retrain as GPs in order to return home.

The Times recently ran a series of articles on the various workforce issues in medicine. One focussed on those stuck in Australia. Apparently Australia has 10,000 consultants who graduated from UK Universities, a proportion of whom want to return. However until they gain equivalence they can only take on insecure locum roles and equivalence often takes 5-7 years to sort out.

From what I can see the BMA is a mass of special interests and lobbies. Consultants who benefit from shortages at a senior level, militants who push for more pay, the woke brigade quick to reject the findings of the Cass report, those with an interest in overseas recruitment. The BMA has only recently been willing to raise the problems UK resident doctors have in accessing training, something that also affects overseas doctors recruited into entry level jobs here who then find they have no career path. Wes Streeting has rightly confirmed that this is an issue he has always been willing to talk about. I assume equally like to retain UK trained doctors reducing the need to bring people in from overseas, but this does not seem to be something that worries the BMA. Indeed, based on various MN and Reddit threads, even talking about it seems to be considered racist.

Inevitably, as this thread appears to evidence, shortages impact some areas more quickly than others. Parts of the UK which are seen as less attractive places to live or work suffer first. However the problem is systemic and unless action is taken, everyone will eventually be impacted by the slow erosion in quality of our health service.

GreyCloudsLooming · 19/12/2025 10:17

Never have any problems getting an appointment. There’s no 8am scramble. You do an initial message online, then they phone you back with an appointment, often that same day. If not urgent, within a week. It’s really good. I used it just this week.

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