To send love to hospitality staff at this time of year?

[WandyAgain]

Yegods it's hard work, so physically draining and your mind buzzes after shift, so you don't sleep for hours despite achy feet and body.

Customers at large tables who when you head over with hands full of hot plates, tell you what they've ordered rather than calling indicating they've ordered with what you've got in your hands

Lechy, touchy drunk men.

Guests who treat you as lesser.

Guests who click their fingers or whistle 😲 at you

Guests who are intolerant of a slightly longer wait in a heaving restaurant.

Guests who think they're the only guests in the house. I've got 7 other tables that I need to distribute my attention to.

Guests who forget what they pre-ordered. And only think about it when you're standing there with hot heavy plates to distribute and another load waiting tin the kitchen to head out.

Guests who throw their cracker waste in to the floor.

Guests who whisper.

Guests who allow children to have ipads blaring. Or run around while we're walking with hot food or trays of drinks.

Guests who query supplements on Festive menus which are clearly stated in bold.
Guests who want to play individually by card on a table of 31 😭.

Thank you to all the guests who make eye contact and are polite we absolutely cherish you.

And a big shout out of appreciation for retail staff atm, you're champions!

Feel free to add any more irks I've missed.

<<Off to soak my feet in Epsom salts>>

The big group that arrives over half an hour early for their booking and then complain because their table isn’t ready.

The big group that arrives over half an hour late and then whinge that there is a long delay before the food coming out - yes, you missed the gap the kitchen had allocated to you and now you need to wait while the other groups are dealt with.

The once a year pub goers who get the hump because you serve Bill, who comes in daily, before them.

Thank you to all the lovely customers though!

Most of the hospitality business won’t be here this time next year with the increase in business rates and minimum wage so no more sore feet

I'm not sure it's the right profession for you

Why should alcoholic bill get served first?

Having worked in hospitality myself and not hating all the customers, it's a valid point, no need to be abusive

Because he is helping keep our business running for the other 49 weeks of the year.

Agreed, the proposed astronomical rise in business rates will be the end of so many venues. Another nail in the economy coffin and more people losing their jobs

When you're working Christmas Day, the customers who give you a sad little head tilt and say 'how sad you can't be with your family today...'

And to the poor men and women standing on doors in all weather putting up with verbal and physical abuse. We see you too

Ah that explains why men often get served first

The Christmas work parties where they try and get the underagers pissed by buying them drinks and then kick off when it's taken away - just like we told you it would be when they were asked for ID and it wasn't produced - it's me and the venue that face the music when you deliver them back to their parents shit faced and they don't appreciate it, so sorry and all but I'm not risking a fine, loss of job and conviction for someone else's ego trip. When the law starts holding you responsible instead of me, then you can get them as pissed as you like and face any consequence.

If we run out of something or don't stock it at all, you shouting at me won't change that, and I'll remember your face, as will the rest of the staff and you'll wait longer to be served next time - if I serve you at all.

And a huge, huge thank you and massive appreciation to those who treat us like human beings and those who take a moment to smile, say please or thank you or have a minutes chat or banter while being served - it's why we do the job because we like helping people enjoy themselves and really lifts a shift. Got left a 'whip round' tip the other night with a sincere thank you for giving good service and being kind - only a few quid but the gesture and thank you were so appreciated after some of the other customers who needed to have a go at the staff to boost their ego and show off.

100% agree. My DD worked in a pub for 2 years working over the Christmas period both years, not Christmas Day luckily although some did. Huge amounts of twattishness like the examples above. And this was in a ‘nice’ part of London.

I was at our work do last night and the staff were exceptional even though it was very busy. I made a point of smiling and thanking them on my way out.

oh and please leave a tip!!

To hospitality and anyone else in customer services who has to deal with the general public at this time of year.

Thankyou all ( at any time of year come to that)

Customers at large tables who when you head over with hands full of hot plates, tell you what they've ordered rather than calling indicating they've ordered with what you've got in your hands

I don’t understand what you mean about this.

ODFOD. I can’t disagree with a single thing she’s said. Humans can be right PITA.

Think about it. Large table, have placed pre orders before event.

Waitress comes out with plates and says “I’ve got 3 turkey dinners”. Instead of saying yes that’s me, Doris on my left and Bill over there, they say “I was the burger”, “ I was the vegan risotto”. Yeah no use to anyone, wait your turn!

Waitress is standing there with plates of curry, say. Instead of the people who actually ordered curry saying "That's for me", some twerp looks sad and says "I ordered the lasagne".
The lasagne will come - wait! The curry is here now so somebody claim it!
I've waited tables too.

X-posted with MySilentLions - sorry!

It's when you've got three fish and chips and 3 burgers on an order for example, and say 'Fish and chips' when you get to the table with the 3 F&C to be met with blank stares and one person saying "I ordered the burger" great, but can someone tell me where to put the F&C before I lose the skin on my hands and arm please? 🤯

ETA - cross posted with the other two that explained it! But it shows how common it is 🤣

Thanks all. Although tbf, the waiting staff sometimes come up confidently with what looks nothing like what I ordered so I might confirm what I did order to them.

There are people who enjoy working in hospitality, no need to swear

I wasn't abusing you.

Lots of love to hospitality workers. I couldn't do it. I would forget every order and I would wibble, then scream.

Lots of love to retail workers too.

Not necessarily just men. My DS will serve me quickly at my local where I’ve not only supported them regularly for years but I also spend a lot of time helping out for free. That’s what you do in a community pub.
It’s quicker to serve a local as you know what they want. And I’m his mum so I’ll always say thank you and be nice to him. Not everyone else is.

I love swearing and do a lot of it. No need for you to be on Mumsnet if you can’t handle it.