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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be fed up with companies updating me with deliveries AND then asking me to complete a survey?

3 replies

Rothschild · 09/12/2025 13:46

For one small purchase I've had 4 emails from one company. One to confirm the order (fair enough), 1 to say it's out for delivery (fair enough), 1 to say it's been delivered (fair enough) and the last one saying "what did you think?" - fuck off, I haven't got time to fill in your pointless survey.

Ocado now not only tell you they are on their way - "you're our next stop and your order will be with you between 2.14 and 2.19" they also tell me they are outside - "we're here, we're unpacking your order" - I was irritated by these 2 to start with but have now decided they're quite useful.

The surveys are endless. I was sent one for A&E last time I was there. "would you recommend our A&E?" No, I would not! And I've also received one for a car park. WTF?

AIBU? What's the most ridiculous thing you've been asked been asked to answer a survey on?

OP posts:
Applespearsandpeaches · 09/12/2025 14:16

My annoyance is companies that send me blow by blow updates by multiple channels while Royal Mail or Evri or whoever also send me updates for the very same parcel. “Evri have your parcel” “We have your parcel” “Evri will deliver your parcel today” “Our Evri driver Bob will deliver your parcel today [insert photo of Bob]” “Your parcel will now arrive between 12-13:30 instead of 11:45 and 13:15” “Your parcel has been delivered” “Our driver Bob has delivered your parcel, here is a photo of someone else’s front door, please give this delivery a star rating” I don’t need 8 emails and 4 texts relating to the delivery of a pair of football socks.

Worsr for surveys is my car dealership. Every time I pick car up from servicing, I get a slightly aggressive lecture from customer service about the survey from HQ and the vital importance of giving them 10/10 on everything they’re meant to have done. I get a phone call the next day telling me again that there will be a survey and reminding me I must give them 10/10 on everything or else they don’t get paid and unicorns die. Then I get a survey via email and text plus a phone call reminder all so I can tell Volkswagen or whoever that yes, the customer service person did indeed greet me when I went to the desk but that I’m unhappy about being continually lectured about the bloody survey!

Buscobel · 09/12/2025 14:19

I was asked to review an order that hadn’t yet been delivered. The company knew it hadn’t been delivered, because I’d complained that it hadn’t been delivered.

Cutecattoes · 09/12/2025 14:26

Amazon emails about reviews annoy me. At least let me use the product for a week or two before asking me to review it rather than a couple of hours after receiving the item

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