AIBU to tell her she’s doing exactly what she said she wouldn’t.

[Person93369]

So I had been going to the same hairdresser for about 4 years. I was happy she know what I like and trusted her. She began saying how unhappy she was in the salon because she wasn’t able to only do the clients she knows and couldn’t fit her loyal ppl in because she wasn’t able being “saddled “ with one off clients.

So her husband converted her garage into a salon and she went out on her own. Took her loyal clients with her and spoke at length about how she only wanted to work with people she knew and was so pleased we would be able to get appointments etc. Then she started advertising on loads of local socia media. Now it’s impossible to get an appointment with her and when you do she is so rushed she doesn’t do the job properly. Last time I went to get my bayliage done she tried to tell me I didn’t need a hair cut. Despite me booking that as an add on service. I had to insist she trim it. Then it is a terrible cut because at that point she had two people sitting in their cars waiting for their appointments and she really rushed it. When I got home the colour isn’t right either. I wanted to go back and tell her she’s doing exactly what she said she wouldn’t do! In fact it’s worse than when she was in the salon because she has no juniors to help! However husband thinks I should just put it down to experience and find a new hairdresser. AIBU to tell her she’s not providing the service she promised?

I’d do both
I’d say “ you’re doing what you said you wanted to avoid “
I might give her one chance to fix my hair - then I’d find a new hairdresser .
Really disappointing

Tell her you’re disappointed
“You’re now doing exactly what you said you wouldn’t do. I’m sorry but I’m going elsewhere, where they will have time for me”

I'd save my energy for finding a new hairdresser. You've no responsibility for steering her back in the right direction, you're just a customer rather than a friend.

She'll lose clients and find she's got more time and less income, then she'll maybe pause to reflect.

I'd be annoyed that she'd made a mess of my hair and charged me for it, but I'd leave it and look for someone better.

I'd just not go back. I probably wouldn't make an issue of telling her why unless she contacted me to ask.

I agree with this^^.

I'd just find someone else. You aren't her career advisor! She may have her reasons for wanting to branch out on her own and it may be working great for her in other ways than you know about.

Just find a new hairdresser. No point in ‘I told you so’

I wouldn't bother saying that. I'd just say "hi hairdresser, hope you're well. Unfortunately after my appointment on the x date I've come away a little disappointed with my cut and colour, I felt quite rushed through the appointment so it was difficult to speak up for changes and I didn't feel like you had the appropriate amount of time allocated to me and the services I'd booked unfortunately.

Are we able to schedule in a time for me to come in so you can work your magic properly on my hair? I'd like more layers and a more ashy/xyz colour. Looking forward to it"
Something like that
If she is defensive or not able to fit you in I would go somewhere else and never go back!

Don’t go back. If she’s genuine she might reach out to try and resolve. If she’s not then she won’t care anyway. Maybe you’ll find a lovely hairdresser you like even more and it’ll be a blessing in disguise 🙏

Thank you all. I’m pissed off because she tried to tell me I didn’t need a trim. I see now it was because she didn’t have time but tried to sell it that I didn’t need it. I know her so I think she will be defensive if I tell her any negative feedback back. She is the type of girl who is never wrong. I should probably just move on. Shame because she used to do a really good job

Vote with your feet and go somewhere else.

Don’t go back.
It’s a shame, but ultimately her loss.

I'd just find someone else and not book again. She may not care really if she's that booked up. If she asked I'd be honest, but I'd not bother getting into an argument over hair.

Unfortunately she won’t stay in business for long. This happened to a salon I went to for nails. They were very expensive. They messed me around at one of my appointments. I decided to never go back and when they emailed me a few times with discount vouchers etc I just said in this economy you genuinely cannot afford to lose regular paying customers. Year later they had shut down.

It’s so annoying because there was a girl at the original salon who I liked too but I feel like I can’t go back there since I left them.

I think you're overthinking it. They won't care that much, they'll probably just be glad for the money.

Don’t bother texting her and telling her where she’s gone wrong in your opinion or negotiating with her. She’s not your friend; she provides a service. If the service is not up to scratch then go elsewhere.