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Share your dilemmas and get honest opinions from other Mumsnetters.

To want to know why the government hasn’t sorted out the driving test booking mess yet

182 replies

Iwantatest · 10/11/2025 06:51

You literally can’t book a test thanks to bots and block booking. Go it on at 6 and just put in a 20 000 queue going down very slowly.Even if I was to get on it would be 6 months.

They know bots and block booking are a problem so why aren’t they sorting it?

They're really letting young people down.

OP posts:
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WrigglyDonCat · 10/11/2025 08:00

Number of points I can add as an ADI.

There is no block booking. There has never been block booking. It has never been possible. One licence number with a valid theory is one test. That's it - there's no clever work around, no clever cheat that anyone can use.

We (ADIs) don't have the system sewn up as a PP suggested. We cannot book tests for someone who doesn't have a valid theory. We cannot book a test for someone who already has a test booked. As above - one valid person, one test.

Bots have been largely been tackled. The biggest mechanism of abuse has essentially been closed, the ability to swap tests between learners, to do this you now have to call the DVSA which makes automating a 'cheat' with bots impossible. There are still cancellation finding services, they are making a substantially over the top profit, but they are simply automating what you can do yourself - regular checks of the public facing booking system.

Driving tests have increased by something like 20-25% over the last few years. I think the last figures I saw were something like 1.9 million per year compared with around 1.5 million in 2019.

Staff retention is poor so it's very difficult to increase the examiner base. The basic pay is similar to a NQ nurse or teacher (and you may well feel that figure is too low for those groups as well, but that's another thread). The difference is that most DEs join the industry midlife whereas most NQ teachers and nurses would join the industry at the start of their working lives. Salary expectations when you are 40-something tend to be higher than when you are 20-something. Furthermore the typically later start in the industry (and you'd like examiners to be highly experienced drivers, right?) inherently means that even for committed staff their potential lifespan in the industry will be relatively short compared with other fields leading to greater staff turnover.

The biggest reason I suspect for the increased demand is one that the Government and DVSA have not admitted publicly and is nothing to do with Covid for example. What else happened to coincide with the end of Covid? Massively increased immigration to the UK (a very quick google for some data suggests around 2.5-3 million net immigration since 2020). It doesn't matter what your political view on it is, this has meant huge numbers of people who want to be able to drive in the UK have suddenly been added to the pool of people.

user1471538275 · 10/11/2025 08:00

They are having to book tests months in advance so they have no idea whether they will be ready.

If they waited until they were ready to book it could be six months or more to get a test.

TimeZonedOut · 10/11/2025 08:03

The govt is trying to sort it out. There was a consultation (niw closed), lots of info about the issues and possible solutions in this doc.
They are now rewriting the booking system, see this

Improving car driving test booking rules

https://www.gov.uk/government/consultations/improving-car-driving-test-booking-rules/improving-car-driving-test-booking-rules

Kendodd · 10/11/2025 08:06

socks1107 · 10/11/2025 07:08

My daughters both waited 18 months for tests and I spent thousands on keeping their lessons going. They are really letting young people down and it’s costly

The government (successive governments) don't give a shit about young people though, that's why it hasn't been sorted.

Debonnaire · 10/11/2025 08:10

Hope you were successful @Iwantatest - like you I was behind 20k others at 6am a few weeks ago. Got through at 7.15am, and there were a handful of spaces left on Thursday/Friday for her second choice location. I felt like I’d won the lottery! She couldn’t do it herself as she starts work at 7am and travels before. Is a ridiculous system.

BigGapMum · 10/11/2025 08:11

A simple solution would be to have to allocate a provisional driving licence number to each test booked, with only one test bookable per licence at any time.

SheinIsShite · 10/11/2025 08:12

The whole system has totally fallen apart in the last 2 years.

My eldest passed in autumn 2022, at that point we were still coming out of pandemic delays and even then when he failed his first test we could fairly easily get a cancellation at his chosen test centre within 6 weeks. Middle child passed May 2023, again we fairly easily got a slot at our nearest centre.

Youngest child was 17 in June, passed his theory two days after his birthday and we immediately booked a test - any test. Because until you have a test booked you cannot swap for a location nearer. We have been trying every day to swap his test booked at a centre an hour away but just can't so he's just going to have to go with it and we have everything crossed he passes.

There has to be more going on than people block booking slots. This is only happening because there is not enough capacity in the system. Too many learners chasing too few slots. A driving examiner earns about £28k. Many who have the driving qualifications to examine can make more money teaching, and have more flexibility doing it.

MidnightPatrol · 10/11/2025 08:13

Add it to the long list of things that are clearly broken, there is a clear solution to - and yet for some reason they just… don’t.

Probably doing a £100m ten-year investigation into what the problem is and what the options are to resolve it, which will balloon to a billion pounds by 2030 with no resolution.

SheinIsShite · 10/11/2025 08:13

BigGapMum · 10/11/2025 08:11

A simple solution would be to have to allocate a provisional driving licence number to each test booked, with only one test bookable per licence at any time.

You do need to enter your theory pass number when booking a test though

Genevieva · 10/11/2025 08:18

Crake1792 · 10/11/2025 07:58

Why are they booking tests if they’re not ready to pass?

Clearly the problem of some reselling for profit is a bigger issue.

Let’s imagine you need to learn to drive as soon as possible and you’ve been told there’s a long wait for tests. Do you book now, in the hope you will be ready in six months, or do you wait until you are ready, then book a year for six months after that? They are very sensibly thinking ahead and projecting when they might be ready.

Reselling is a product of that problem, not the cause of it.

Grammarnut · 10/11/2025 08:18

I remember that my driving instructor booked the test when she thought I was ready. Why centralise such a thing? Never works. Also, it's yet another place to be hacked for names and addresses, etc. or to go down in the next 'incident'.

Snailslide · 10/11/2025 08:21

LonelyFans · 10/11/2025 07:34

It strikes me as so easy to sort.
Tests should be non transferable and non cancelable

Then people will only book a test for themselves, once they are ready.

Absolutely. This wouldn’t sort out the whole mess in an instant. But apparently there are reviews going on as to how to sort out the situation. What’s all the head scratching for???

I have managed to- after countless Mondays at 5:30 logging on etc to finally - finally - book a test in 6 months time for a centre 4 hours drive away. Totally useless obviously, but having a test booked allows me to pay a fortune to a bot to get them to swap it for one in my locality. Make this make sense!!!

Snailslide · 10/11/2025 08:29

millymollymoomoo · 10/11/2025 07:48

my kids did their theory their birthday, went online the following Monday at 5.30 am, booked test 6 months ahead then got cancellation bringing it forward so they took 5 months from turning 17

but I agree the current system and wait times are appalling. You want to be able to learn then when ready book a test a couple of weeks away

Whenever I see an available test they disappear before I can press select. They disappear instantaneously.

So we have a test booked miles away. If I go on and see one in our locality (that would be a MIRACLE. In the 50 or so times I’ve gone on there has NEVER been one within an hour of here), how do I book it if we already have a test booked? Because if I cancel our current test, but the time I log back in the test I want will be gone.

Ohthatsabitshit · 10/11/2025 08:30

Runnersandtoms · 10/11/2025 07:59

Yes but the level required to pass the test in America is very very basic plus everyone drives automatic. Ask any American who has had to take the British test.

They surely still must book a test and pass it? The content is not really relevant here.

Alpacajigsaw · 10/11/2025 08:31

Theunamedcat · 10/11/2025 07:01

Apparently its getting to the point where you need to book the test before you even start lessons in some areas

How does that work when you can’t book a test until you have passed the theory test?

CryMyEyesViolet · 10/11/2025 08:31

ExtraOnions · 10/11/2025 07:01

Make reselling a test, or booking through a reselling site, punishable by a massive fine.

You don’t even need to do that, make it so it’s linked to your provisional licence and non transferable, with a full refund if you cancel more than one week out from your test. It immediately puts an end to resale. There’s absolutely no need to be able to transfer a test slot to a different driver.

Olivetawny · 10/11/2025 08:33

Comedycook · 10/11/2025 07:34

I agree it needs sorting out.

I'm perplexed as to why you think the government care. They are obsessed with net zero and are trying to encourage people to stop driving. They have zero incentive to help people take their test.

Well that's a stupid oversimplification.

But hey, when the sea levels rise and the air is unbreathable at least we'll have cars.

namehomesafe · 10/11/2025 08:33

DS passed his theory at the start of October. Did the Monday morning thing and got him a test for mid March. I have paid more money to a test finding website to see if we can get a cancellation.

HeadDeskHeadDesk · 10/11/2025 08:38

Theunamedcat · 10/11/2025 07:01

Apparently its getting to the point where you need to book the test before you even start lessons in some areas

As you can presumably still defer (as you could back when I took mine many years ago) I think that sounds eminently sensible. God knows why it should be such a bloody mess, but then it's pretty typical of just about everything that calls under the auspices of public services these days.

The block booking and re-selling thing is disgraceful. Whichever civil servants are in charge of running the driving test department should lose their job.

I'd also recommend everyone gets their theory out of the way first. I know someone who has failed her theory several times and her instructor is putting pressure on her to keep her lessons up regularly for longer than is really necessary and it's costing her a fortune. But I guess if she pauses her lessons she loses her place and then she'll be rusty once she gets a test through.

If everyone had to pass their theory before they could start their lessons it would free up logjams in the availability of instructors as well.

revels1 · 10/11/2025 08:40

it’s a joke…. i only refreshed about 25 times then this happens----

To want to know why the government hasn’t sorted out the driving test booking mess yet
revels1 · 10/11/2025 08:42

@HeadDeskHeadDesk
You cannot book a practical driving test without passing your theory test first

Iwantatest · 10/11/2025 08:42

Olivetawny · 10/11/2025 08:33

Well that's a stupid oversimplification.

But hey, when the sea levels rise and the air is unbreathable at least we'll have cars.

Ironically it’s stopping us from buying an electric car for dd when the time comes. The never ending money spent on lessons to keep her ticking over means we have less to spend on a car.

OP posts:
12345onceIcaughta · 10/11/2025 08:48

My son’s instructor pays someone £50 and they have found him a local test within 2 weeks, he failed his first test and his next one is in 3 weeks locally.
no idea how he does it but it’s worth the extra £50

SALaw · 10/11/2025 08:51

I don’t understand how the bots manage it. If we are booking we have to evidence a pass in the theory test. How do they override that?

SALaw · 10/11/2025 08:52

revels1 · 10/11/2025 08:42

@HeadDeskHeadDesk
You cannot book a practical driving test without passing your theory test first

So how do the bots do it?!

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