Ryanair

[Minto111]

Ryanair are driving me mad!

Two months ago my flight home was delayed by 22 hours. I was already at the airport when they told me. There were a lot of stressed people at the airport. Originally, they sent us a text saying that they would book us a hotel. Then the airport staff told us all that we had to book our own hotel and then submit expenses claims to be reimbursed.

I came home and went on the Ryanair webite.

When I go to "submit a claim for expenses" it asks me to enter the flight number. When i enter the flight number it says "you can't submit a claim, as this flight was delayed for less than three hours".

That is totally incorrect. It was delayed for 22 hours. I went onto chat to ryanair support. They told me to submit a query on the submit a query section. I did that . I just got an automatic response saying "we are sorry about your flight delay, to find out what you are entitled to click on this link. "

I went back to ryanair chat support. They told me to submit another query. I did. Got the same response.

It is really annoying me that I cant submit a claim. I feel they have purposefully put an incorrect flight delay time on the website, so no one can submit a claim.

Has this happened to anyone. What can I do?

Fair enough, I understand your doubts but not all cancellations or long delays leave a footprint on SM.

A 22 hour Ryanair delay? Trust me, it would be on SM!

my honest advice a low earner who’s forced to use Ryanair because they’re allowed to monopolise the route we need (to see my parents) is take a deep breath and leave it. I’ve tried everything with Ryanair, they lie, ignore communication, don’t answer the phone, change evidence, are rude to your face…. we are powerless against them, and while they aren’t cheap contrary to popular belief, it’s still better to walk away. YANBU but walk away

Hi I am the OP.

Well it definitely happened.

The flight was on 14th September from Krakow to Milan. What happened was - an aeroplane skidded off the runway in Krakow airport, when landing. The airport decided to close the runway for the evening.

It wasn't Ryanair's fault but I saw other airlines at the aiport - divert their passengers to a differemt airport, Katowice airport. They provided transport for their passengers and flew them out on different flights at Katowice airport

Ryanair chose to delay our flight twice. And we flew out on the next day 22 hours later

Ryanair said to us on text messages that we would be reimbursed for hotels. Staff at the airport also told us that we would be reimbursed.

I have attached the info that i have.

So my flight was originally on 14/09/25 at 20.05

I got a text that day around 18.00 saying that my flight would be delayed overnight. It said that the new flight time would be 12.00 midday the next day.

I went and booked a hotel in Krakow. Thw next morning I got another text saying that the flight was delayed a second time and would now be leaving at 18.10.

That is a 22 hour delay. I have attached the texts.

But when I go online on Ryanair to make a claim using my reference number and flight number, it says this. I am attaching a screenshot

It shows the first flight leaving on time on the 14th, which it didn't at all.

It is saying that a flight with that flight number departed on the 14th , nearly on time, AND a flight with that flight number departed on the 15th, nearly on time.

Which is not what happened at all.

If i click on either of those two flights to make a claim it says "you can't make a claim as the flight delay was less than three hours"

Hi @Finto1111

Not sure if the following link will help you with your case but it might help silence the doubters:

https://avherald.com/h?article=52ceba41&opt=0

14th Sept an Enter Air 737 landing at Krakow eft the paved surface at the runway end and/or at the runway exit...airport closed.

I would be losing my everlovingshit over this 😖. I wouldn't have the bandwidth and would want to burn the whole thing to the ground 😭.

Did you pay on a credit card? If you did reclaim the cost through them.

Nothing to add, but a few weeks ago, there was a 'glitch' on the website, which meant I ended up paying for 3 extra luggage (more than I needed), it kept saying it hadn't gone through... turns out it had! That's 150gbp ish!!!! Only an automated message on the hotline, nothing else to be done and the bank said I could raise a query from their side so I might do that... but the amount of time this stuff takes is a joke!

Sympathies to you, OP.

@Finto1111

OK I've had a look back in time using the FlightAware website, which is usually reliable but not infalliable.

It holds no info for a FR3536 on 14 Sep, which makes sense if it was totally cancelled.

Next day (15th) there was a single FR3536 that ran on time..

It's a long shot but I'm wondering if, because of the dangers of flightplan confusion, your (delayed) flight was logged into the system with a slightly different flight number from the norm and that's screwing up easily retrieving data - I've tried a few obvious candidates such as 3536D but nothing comes up...

If some kind soul has access a Flightradar subscription service and lots of time maybe they can look back at flight out of Krakow evening 15th Sep, see if they can spot your flight coming out at the time you mention and get the details.

Failing that I guess it's either give up or resort to one of the specialists..

Good luck.

I don't know why there were doubters!

That poster said if there was a 22 hour delay it would be all over social media.

Why would it be?

Eh? Has she travelled with ryanair? Ive had two overnight delays with them before.

I had a 24 hour delay with them before. And they were sneaky that time too. They said it would be delayed for five hours , so people waited around. Then they told us that it would actually be delayed for 24 hours.

I remember that one was in Palma and they told us it was delayed because of weather. But other flights managed to leave the airport

Hello @Finto1111 , I was going to post about Ryanair when I spotted yours.
Re the previous weather related delay in Palma: you say other flights were able to take off, but actually the "problematic weather" could have been at your destination airport. So a flight going to Barcelona could depart but one headed to Bristol could be delayed because of the weather in Bristol.

I'm not a FlightRadar expert but you should be able to identify the plane which should have carried your original flight from it's inbound flight to Krakow that day.....it usually lands less than an hour before it is due to take off. Then search that aircraft to see where and when it went next.....if it is the one you travelled back on the next day then you will find the new flight number.
I'll come back later with what I wanted to say about RA. Which wasn't good.

@EmeraldRubyPearl

I'm not a FlightRadar expert but you should be able to identify the plane which should have carried your original flight from it's inbound flight to Krakow that day.....it usually lands less than an hour before it is due to take off.

For info I suspect you'll need a subscription deal with FR to go back that far..

That said what you suggest isn't a bad idea but we don't know if the aircraft planned to do the original service on the 14th ever arrived at Krakow in the first place....(the runway and airport closure happened early PM and the disruption lasted several hours).

The way I see it is given the OP had a text saying the flight on the 14th was canx (and that appears to be backed up by FlightAware) I think the key issue isn't the cancellation on the 14th, it's proving which flight the OP used on the 15th...

Now if someone does have a fancy Flightradar sub and can see back to 15th Sept they should be able to see if a Ryanair flight came out of Krakow off schedule, at the times given by the OP, and headed for Bergamo...getting the details of that, especially the flight number, might be handy ammunition.

Hi thanks.

I don't need to find the flight on flightradar as I have a lot of evidence from Ryanair themselves.

I have the texts Ryanair sent me at the time.

The texts say exactly how long the flight was delayed for. The texts also say that Ryanair will pay us back for hotels

Trying to get Ryanair to pay up is another story. I have now sent in a complaint, with all my evidence

The text Ryanair sent us on the 14th did NOT say that the flight on the 14th was cancelled.

The text they sent us said that the flight was "delayed overnight"

I have the text that they sent me. I put a screenshot of that text earlier on this thread.

See that it says "we apologise for the overnight delay of your flight"

Also you wrote 'you should be able to find your new flight number'

The flight that I got on the next day had the same flight number.

Thanks.

I can see the 3536...and on the 15th that's the one (as you know) that both Ryanair and the independent source FlightAware have that one as being on time.

If you were on another Ryanair flight that was maybe a couple of hours ahead of the recorded flight also on the 15th I'd be really surprised if for official (ATC, Loading etc) purposes it really operated with the same flightnumber because of the risk of confusion.. I can only speculate that maybe it's been logged in the various IT systems under another designator but the passengers weren't told that..but that's really only a guess...

Other than seeing if someone can do a bit of virtual plane spotting or has a log of actual Krakow departures for the 15th I'm out of ideas.

Hi

it definitely operated with the same flight number, because that plane never left the airport the day before.

The whole airport was closed the day before, due to a Plane skidding off the runway.

As i said i have lots of texts from Ryanair saying that we were getting on the same flight number on the next day

I just signed up for flightradar. It shows a flight with the flight number departing at 8.58 pm on the 15th. Krakow to Milan.

I didnt think it departed that late.

But I remember the flight time was 18.10.

Then they delayed us at the gate for one hour and a half more. Then they left us sitting on the airplane for another hour for some reason. So that could well be the right time.

So it was in fact a 24 hour delay.

The flight was meant to leave at 20.00 on the 14th and it departed at 20.58 on the 15th

Looks like I've been more than a bit slow with this, apologies....so rather than operating an extra recovery flight on the 15th they simply stuck you on the routine scheduled service.

The data you have there is a match with that held on FlightAware holds.

I guess.

They said they delayed it.

Even if they cancelled that first flight altogether and put us on the next sxheduled flight, they caused an overnight delay of 24 hours either way.

And under EU regulations, i am entitled to get my expenses back.

i have a text message from ryanair saying that they would pay us back for our hotels that night.

Ive submitted a complaint. I am not giving up for a while!

I had similar with LNER recently. I was trying to submit a claim of several £100 for a taxi to london to pick up a Eurostar when our train was terminated unexpectedly in Peterborough.
,
After weeks and weeks of them dicking about, my claim was resolved very quickly when I googled the email address of their CEO and copied him into my correspondence.