To make a complaint to the hospital?

[Questionablmouse]

My dad was taken into hospital last week with a suspected heart block that was causing confusion and low heart rate. They found out he'd had a minor heart attack and put him on blood thinners. I got a call last night at 7pm saying he was confused and they were worried about hospital delirium but would monitor him.

He went to the toilet by himself at 8am this morning and fell, banging his head. He's had a CT scan which shows some bleeding and he's in quite a bad way.

Aibu in thinking that considering he was confused and on blood thinners he should have has something with him he he couldn't just wander around the ward? I feel like making a complaint because he should have been safe in hospital and now there's a chance he might not come home at all.

Of course he should have had someone with him. Unfortunately we, as a nation, don't provide enough funding/ staffing to keep our hospital patients safe.
The NHS is too busy employing admin workers in quality improvement projects to actually provide enough carers to do the job, which would be a far more effective way of improving quality.

Please do complain. Not just to the ward/Trust but to your MP.

Well the article just confirms what I’ve said, really 🤷‍♀️. However I’m not involved in policy making so it’s not something I could change anyway. My experience is that some things work better here, some are worse. Most older Brits who live here and have needed medical treatment seem to feel they’ve been lucky to be here rather than under the British NHS but there’s no way to make a fair comparison, realistically. What it comes down to in the end is money - neither our public health system nor the NHS has enough of it and in any case they choose to spend it differently.

However this thread has been completely derailed for which I’m sorry, @Questionablmouse, I didn’t mean to do that. Have you spoken to anyone at the hospital about what happened to your father or started any kind of complaint procedure?

I’m really sorry this happened to your dad. The staff will have filled and incident form in and it will be looked in to. If there are any faults and learning from it you will be informed as a duty of candour. Maybe check with the ward manager. I hope he’s ok. The wards need more staff but sadly the nhs is broken.

This is the way forward

query the Falls assessment
and there will be post fall documentation
incident form to identify learning
update of the original fall risk plan

this is where your efforts would be placed placed at this stage

What hospital is this and how are they restrained?