Right care right person as previous posts have said are removing this back to the right agencies. All services are underfunded and understaffed but unlike other agencies the police have no one to fall back to. Some examples
Fridays from 4pm we were guaranteed to start getting calls from social workers unable to get a response from a client all week on the phone, most times they had not attended the address leaving it until Friday for police to go and their oncall colleagues to manage any issues even if they did not have access to paperwork. when asked why they hadn’t attended you would get they didn’t have time or if asked why they are concerned it was generally they have responded to contact requests.
foster carers reporting young people missing because the instructions were they had to if young person was not at residence at the time stated. One particular child went away with scouts on weekends and was reported missing even though he wasn’t. At that time we had the number for the scout leader and would call and they would verify the young person was there. When foster carers were asked why they did not call the scout leader we would be told I was told just to call the police. Initially all the associated paperwork to report them missing had to be done before the call. It wasn’t until some common sense changes occurred that was bounced back to the foster carers freeing officers up to deal with other calls.
the onus is now on relatives, employers, relevant services to make more effort initially before police are involved.
not everyone abused the system but lots did.
in regards to MH and sectioning the onus is generally on AMHP and doctors to be aware a patient is declining and do a in home section with section 12 paperwork. Section 136 is still used but because it can lead to difficulties in transporting the person to the right place as in some areas you have to ring a bed manager to see if there is a bed the instructions being you can’t just take them to A&E anymore. This leaves people on the streets for ages sometimes becoming agitated which leads to restraints and assaulted officers because the person is confused and in need of help.
Right Care, Right Person is not perfect but it has improved the service some people receive as they now get it from properly trained people not officers trying to be social workers or MH professionals and this leads to hopefully better outcomes for them.
Police Hours saved on MH calls
In short some are still done but people are made to put a bit more effort in before police get involved rather than what they had been doing.