AIBU To not want worker to just walk into my house.

[Maxsmum255]

Hello, First time poster so I apologise in advance for any mistakes, I wasn't sure what to title this so I hope its ok.

A bit of back story I am disabled and mostly bed bound, I have a hospital bed in my home that was provided for me by my occupational therapist which I truely appreaciate as I wouldn't be able to afford it by myself and I would end up with pressure sore if I was in a normal bed.

This leads to today when the company that provides the beds and services them wanted to come out and service the bed, Unfortunately my sister who takes care of me and anwsers the door and things like that was out as she had to go to an appointment, so it just wasn't an option to have the worker come today plus they said they would call before they were coming so we could cancel or not but there was no call.

It was 10.30am this morning and I heard a knock at the door but as I am unable to answer the door myself I just had to ignore it, my mum who lives across the road from me called as she saw the worker at my door, I told my mum that I wasn't available to have the worker come in my house. My mum told the worker this and he got rude and said that he wouldn't be leaving without getting into my house.

For some context I live in a small cul de sac that has alot of disabled and elderly people who live here and have carers who come in everyday and as they are also bed bound the carers tend to just walk right in their houses as some have keys and others just have the doors unlocked, Thankfully my sister takes care of me so I don't need carers to come in. The worker told my mum that he would just wait for my carers to come and he would go in with them. My mum told him that I don't have carers and he said that as he travelled 40 miles to service my bed he would just walk into my house and do it anyway.

I was scared at this point as I suffer from bad anxiety and I knew that my sister had forgot to lock the front door(she usually always locks it but was in a rush this morning and forgot). So I knew he could just walk in if he tried so I was just shaking stuck in my bed and I heard him outside shouting at my mum and knocking on my windows and door. He told her that he wouldn't be leaving until he got in my house one way or another. He was outside for 30 minutes just sitting in his van, my mum then rung me to let me know that he had moved on to some other peoples houses to do their services even though he told my mum that he had come all this way just to do my bed and I was costing him money. He also threatened to come and remove my bed as he said it will fail insurance if he doesn't see it today. even though I have had this bed for about 2 years and they were supposed to service it in July but they never came.

I was upset for until my sister got back home about an hour later and I could finally relax as I knew he was gone. I am terrified of him coming back and just walking in my house tomorrow or another day. My sister is furious and tried to call the company but couldn't get through today so she will try again tomorrow. His attitude was really scary as he goes into vulerable peoples homes and seems to think he can do what he wants.

AIBU - Should I have just let him walk in even though I was still just in my nightie and waiting for my sister to help dress me, plus in order for him to service the bed my sister would have to help transfer me to my wheelchair.

Sorry for the long post.

EDIT: disregard this tosh. I read the thread arseways and didn't see the bit about mum also being disabled. Apologies

Indeed, wasnt this the first thing any of them thought? Cannot imagine why mum wouldn't dash over, since what was the point of telling OP a man was at the door when the family know she cannot answer it?
Weird.

@Maxsmum255 You need to check your amazon delivery instructions settings because you may at some point have left instructions for delivery to be left in your porch perhaps which may be behind your outside front door and they then step into your porch and are faced with another door usually closed and locked that leads directly into the inside of your house. I have deliveries left in my porch which means delivery drivers opening my outside front door to leave them in there. Though they are met with another door that is closed and locked leading directly into my home. If I want to enter my home from the outside via the front door I must unlock front door stepping into porch and then unlock second front door leading directly into my home. Back of home inaccessible for deliveries and only one back door, no porch. Or did the delivery driver actually step right inside your home after opening however many doors there are to open before they gained entry directly into your home?

I had a similar situation when caring for an elderly relative. I had a call from the company to arrange a service for the bed but I made it clear it couldn't be early morning. They said it was fine and they'd call first anyway.

Due to dementia it could be very hard to get them up in the morning and I couldn't guarantee they'd be ready first thing.

On the day, no advance call befoe he arrived at 8am. The chap said he'd seen the note about an afternoon visit but it was the best start for his route. When I explained the situation he started offering helpful suggestions like he could wait 10 mins while they got up. (It could take upwards of an hour to get them out of bed on a good day). He then suggested he could do the checks while they stayed in bed. I explained this would cause great agitation and distress, and potentially they might become aggressive because a stranger was messing with their bed.

The chap was not abusive in the way OP experienced but they were in no way understanding and were clearly annoyed and thought I was being awkward for the sake of it.

I get that people are under pressure to do their job and have other things going on, but I'm not too lazy to get up early to open the door, I had been up for hours already doing the morning routine. There are real reasons why people can't be flexible and spontaneous! It's not like getting a chair delivered from John Lewis.

You have a right to privacy in your home @Maxsmum255 and that man would have been breaking the law if he entered, further to that harassing and scaring you to force entry to a disabled persons home is probably a crime in itself. You can call the police if needed to protect yourself. I’m so sorry this happened to you it is NOT OK on any level. Well done for standing your ground.
Those posters suggesting that a vulnerable disabled adult woman should have to accept some dick pushing his way into her home in her nighty need to take a good long look at themselves.

Given your Mum was there I think you should let her give him access.

I don’t understand why your mum didn’t help.

That’s because you haven’t RTFT. If you click on the ‘see all’ button on the OP’s post, everything she’s written will come up and you’ll see that her mum wasn’t able to help because she’s disabled and the OP needs help dressing and getting into her wheelchair so the man can service the bed.

The posters that think The Op should have less rights or autonomy than able bodied people, and her mum should get on with facilitating it, because that would help the person who is trying to abuse the safety protocols and he should be prioritized, honestly need to give their heads a wobble.
It isn't their job to allow random blokes to bypass systems that are there to protect all customers especially vulnerable ones, because that would make his life easier, or make more money for him.
Ask any copper why there are appointments and systems in place, and why women and vulnerable men and children should stick to them.

And who would have got the OP out of her bed and into her wheelchair so that he could service it?

Then read the OP's posts.FGS. Her mum is also disabled so is unable to help her.

Magic Fairies apparently!

sone people have no fucking clue.

Sorry that happened you.

I hope he lost his job, he deserved to. Nasty little prick.

I'm glad the company understood the issue & responded the way they did.

Hopefully many people on this thread aren't in a position if dealing with vulnerable people.